Help - Desktop (Linux, Windows, Web Player)

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One thousand kudos. That's a ton!
You must be helping a lot of people.
Hardly a problem you can't solve.
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Accepted Solution

[Windows] Troubleshooting Spotify

[ Edited ]

Having trouble with Spotify on your Desktop app? Here’s what to try first.

 

  • Search the Community

Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.

 

  • Basic troubleshooting

Go through these steps one at a time. They can help you solve most issues on your own.

 

  1. Follow the steps here to reinstall the Spotify app.
    (Important: Make sure you restart your device during this).
  2. Check this thread for troubleshooting connection issues.
  3. Try logging into Spotify over a different Internet connection, if possible.
  4. Ask a friend or family member to sign into Spotify on your Desktop. See if the issue is persisting on their account too. If yes, the issue is the device and can likely be solved with more troubleshooting.
  5. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade. See if a different combination of these settings makes a difference.

 

  • Report your issue

 

If the above troubleshooting doesn’t help, please report your issue.

 

If you found a thread that describes your issue, please post there.

If not, please create a new thread in the relevant board on the Community.

 

We’ll need as much information as you can provide. So filling in this template is helpful:

 

=== START OF TEMPLATE ===


Brief description of the issue:

Steps to reproduce the issue:

  1. First I did this
  2. Then I did that
  3. I also did this

What steps you’ve tried already:

Your device and operating system (e.g. MacBook Air, 10.10 OSX)

Type of Spotify account you have (Free/ Premium):

The app version of Spotify you’re using:

 

Any screenshots, if they can help to explain your issue:

=== END OF TEMPLATE ===

 

We’re sure that you’ll find the answer you’re looking for in our Community!

 

Once you’ve posted your issue you should hear from a Community Rock Star or a Spotify Moderator shortly. In the meantime it’s worth checking out our online help.

Join me on twitter.

What's a Spotify Rock Star, and how do I become one?

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Moderator
Posts: 2,283
Registered: ‎07-12-2012

Local Files Troubleshooting

If your local files aren't playing (local files are marked with a music note icon), try the following troubleshooting steps:

 

-- Click Local Files on the left side of Spotify and delete all tracks. Then reimport them again from Preferences.

-- Update/install QuickTime from here.

-- Make sure the file isn't DRM-protected. Here’s how. If the track was bought from iTunes, open iTunes and check for "Protected AAC" in the "type" column.

-- A clean reinstallation.

-- Update your codec pack here [external download].

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Moderator
Posts: 2,283
Registered: ‎07-12-2012

General Playback Troubleshooting

If you’re getting error messages in the 100s, tracks stopping, or tracks not starting, try the following:

 

-- Check your connection is strong, unrestricted and able to stream from other places, e.g. Netflix, Hulu.

-- Check your firewall settings.

-- Check @SpotifyStatus for service updates.

-- Perform a clean reinstallation.

 

 If the problem persists, create a new thread listing the steps you've tried so far. Feel free to use play.spotify.com to keep the music going in the meantime.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
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