18-07-2012 01:44 PM - last edited 2 weeks ago by Meredith
Having trouble with Spotify on your Desktop app? Here’s what to try first.
Someone might have asked your question on the Community before.
So type your issue into the search box and have a look.
Go through these steps one at a time. They can help you solve most issues on your own.
If the above troubleshooting doesn’t help, please report your issue.
If you found a thread that describes your issue, please post there.
If not, please create a new thread in the relevant board on the Community.
We’ll need as much information as you can provide. So filling in this template is helpful:
=== START OF TEMPLATE ===
Brief description of the issue:
Steps to reproduce the issue:
What steps you’ve tried already:
Your device and operating system (e.g. MacBook Air, 10.10 OSX)
Type of Spotify account you have (Free/ Premium):
The app version of Spotify you’re using:
Any screenshots, if they can help to explain your issue:
=== END OF TEMPLATE ===
We’re sure that you’ll find the answer you’re looking for in our Community!
Once you’ve posted your issue you should hear from a Community Rock Star or a Spotify Moderator shortly. In the meantime it’s worth checking out our online help.
Solved! Go to Solution.
19-07-2013 08:06 AM
If your local files aren't playing (local files are marked with a music note icon), try the following troubleshooting steps:
-- Click Local Files on the left side of Spotify and delete all tracks. Then reimport them again from Preferences.
-- Update/install QuickTime from here.
-- Make sure the file isn't DRM-protected. Here’s how. If the track was bought from iTunes, open iTunes and check for "Protected AAC" in the "type" column.
-- A clean reinstallation.
-- Update your codec pack here [external download].
19-07-2013 08:12 AM
If you’re getting error messages in the 100s, tracks stopping, or tracks not starting, try the following:
-- Check your connection is strong, unrestricted and able to stream from other places, e.g. Netflix, Hulu.
-- Check your firewall settings.
-- Check @SpotifyStatus for service updates.
-- Perform a clean reinstallation.
If the problem persists, create a new thread listing the steps you've tried so far. Feel free to use play.spotify.com to keep the music going in the meantime.
|Hello! Please take one minute to answer three very short questions about your support experience today.|
|Take me there||No thanks (hide)|
|Hi folks. We're aware that ... . We're investigating!|
To stay updated please come in here.
|Would you like to help QA test Connect? If so, please log in or register.|
Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.