Help - Desktop (Linux, Windows, Web Player)

Reply
Music Lover
Posts: 2
Registered: ‎13-11-2013

'addbitMap fail' notification

Two strange notifications are permanently popping up on my screen - closing one opens the other. They are both regarding open bitmap fail? I have attempted a clean reinstall however this isn't working and even though the programme doesn't exist on my computer the messages will not go away. When attempting to reinstall error 18 now appears stating that the programme is already running. 

How do I get rid of these? They are very annoying!

 

Thanks!

Community Legend
Posts: 433
Registered: ‎04-02-2012

Re: 'addbitMap fail' notification

Seems like a memory issue.


Possible caused by a RAM / virtual memory is too small, which makes it impossible for Spotify desktop to load all pixmap.

 

Or some kind of malware in your computer.

Community Legend
Posts: 433
Registered: ‎04-02-2012

Re: 'addbitMap fail' notification

Is this happening for the spotify client or windows at general? Did it began after installing Spotify desktop?

Music Lover
Posts: 2
Registered: ‎13-11-2013

Re: 'addbitMap fail' notification

My computer has been turned off i believe but has just had a new screen fitted- on starting up again it has just started and not going away...

Posts: 47,390
Kudos: 14,265
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: 'addbitMap fail' notification

Would it be possible to get a screenshot of the error? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Fan
Posts: 1
Registered: ‎17-04-2014

Re: 'addbitMap fail' notification

Hi, I've recently been receiving the same message when I turn on my computer and can't get it to go away even when uninstalling spotify. It also won't let me reinstall spotify. Any help would be appreciated

Posts: 14,315
Registered: ‎06-04-2013
Troubleshooter

Re: 'addbitMap fail' notification

If you're using windows, try reinstalling spotify in safe mode following the steps in this guide.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Lover
Posts: 2
Registered: ‎27-04-2014

Re: 'addbitMap fail' notification

Hello,

I keep getting the addBitmap on my screen and cannot find a way to get rid of it. Any ideas? Thanks!

 

Music Lover
Posts: 2
Registered: ‎07-05-2014

Re: 'addbitMap fail' notification

Getting message 'addBitmap (slider, knob, disabled) fail' which I can't delete from my screen, even though I've know deleted the Spotify programme. Please help! 

Posts: 47,390
Kudos: 14,265
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: 'addbitMap fail' notification

Weird, is it possible to grab a screenshot?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Announcements
Test Spotify Connect
Would you like to help QA test Connect? If so, please log in or register.


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.