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Roadie
Posts: 13
Registered: ‎2012-03-02
Accepted Solution

error code 18 - can't reinstall Spotify!

I'm running Windows XP and I've recently uninstalled Spotify to get a clean install...  Grabbed the latest downloader and tried to install and am getting an Error 18:

 

"The installer is unable to install Spotify because the files to write are in use  by another process.  Please make sure Spotify is not running and retry."

 

Well i've tried everything from rebooting, manually removing the spotify directory in C:\Documents and Settings\...\Application Data\Spotify and nothing seems to be working.

 

Has anyone seen this or have any suggestions?  It's torture without the music!

Solution!
Chosen by topic author chill3r
Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Alright so I somewhat solved the problem...

 

1) I removed all traces of spotify (check your appdata directory to make sure it's gone)

2) Removed Comodo

3) rebooted

4) installed Spotify successfully

5) install Comodo

6) tested Spotify and it still works fine

 

This is kind of a hassle just to get it working, but it works now...

 

 

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Solution!
Chosen by darkdj09 (Garage Band)
Music Lover
Posts: 1
Registered: ‎2012-03-12

Re: error code 18 - can't reinstall Spotify!

Fixed it!

 

I removed iTunes and reinstalled it, afterwards is reinstalled Spotify without a problem.

 

I hope i works for you as well!

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Solution!
Chosen by darkdj09 (Garage Band)
Garage Band
Posts: 21
Registered: ‎2012-05-06

Re: error code 18 - can't reinstall Spotify!

sorted it for me, but more specifically, it was reg keys native to both iTunes and spotify, in the HKEY_LOCAL_MACHINE_USER hive in the software folder, just browse to the folder for iTunes and in the folder right click and click modify binary data, top row far right change the 0 to a 1 (it just turns the file off and all that file does is enables hardware support through the sound-card / on bord audio, you will still have audio, just wont be as clear through iTunes as it will be through everything else, change the 1 back to 0 to turn the file back on.), you should restart the computer every time you do this.

Anyway that's how I fixed it.
Good Luck
JSM

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Solution!
Chosen by arielcabc (Music Lover)
Music Lover
Posts: 1
Registered: ‎2014-04-22

Re: error code 18 - can't reinstall Spotify!

**BEFORE READING, READ "IMPORTANT" BELOW**

 

I  know you found a solution, but heres what I did and it worked for me: (btw I have a windows 8)

1. Go to "start"

2. Go to the apps (swipe to the right side of the start page, and click the down arrow at the bottom)

3. Search "msconfig" (without the quotation marks of course)

4. Click on "msconfig" when it shows up

5. Go to the "services" tab

6. Click "disable all"

7. Restart your computer (it will tell you to)

8. The internet won't be working and everything will be screwed up when you log back onto your computer. (this is normal)

9. Repeat steps 1-5 and click "enable all" instead of "disable all"

10. Restart again, and reinstall spotify

11. ENJOY LISTENING TO MUSIC!!!

 

IMPORTANT:

Before I followed these steps, I did this:

1. Go to "settings"

2. Go to the control panel

3. Click programs

4. Click "uninstall a program"

5. Uninstall spotify

***ALSO***

When looking through the things listed under the "services" tab in msconfig, make sure you have spotify UNCHECKED before you reinstall spotify!!

 

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Solution!
Chosen by lilbrave (Music Fan)
Music Lover
Posts: 1
Registered: ‎2015-03-12

Re: error code 18 - can't reinstall Spotify!

I know this thread is old, but I might as well put my 2 cents in. I figured out that my Steam Client Service was using the SpotifyWebHelper and SpotifyHelper files located in my AppData/Roaming folder. I haven't the slightest clue why Steam would be using them but that's what was preventing me from installing the update. If you are running Steam and this occurs, first try shutting steam down and then installing again.

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Solution!
Chosen by ajakowenko (Music Lover)
Music Lover
Posts: 1
Registered: ‎2015-08-08

Re: error code 18 - can't reinstall Spotify!

I just found another quick solution to this problem.

 

At first I could not open Spotify because this error code would constantly show up.. but then I tried deleting some files and I could not do that either. Whenever I tried deleting something, it would say "Invalid MS-DOS function". So I checked out a forum to fix that problem..and it ended up fixing my Spotify problem as well.

 

This is what I did:

1. Uninstall Spotify

2. Press Windows+R

3. Type and search "msconfig"

4. Click the "Boot" tab, and under "Boot Options" select "Safe boot"

5. Click "Apply", "OK", and then restart your computer.
6. Your computer should have restarted in Safe Mode. Just in case, try deleting a simple file on your desktop (this is what I did but is probably not necessary).

7. Repeat steps 2-4, but this time deselect "Safe boot", apply, press OK, and restart again.

8. Your computer should restart with everything working perfectly now.. Go to spotify.com, redownload Spotify and try installing.

 

Hope this helps!! Please click like if it does.

 

Have a blessed day :)

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Solution!
Chosen by mayapatel0409 (Music Lover)
Music Lover
Posts: 1
Registered: ‎2015-10-08

Re: error code 18 - can't reinstall Spotify!

Don't listen to those people what you gotta do is simple:

1:Completely uninstall Spotify from your PC

2:Go to My coumputer

3:Go to the search bar and type "Spotify"

4:Delate ALL file that have Spotify in there name/description

5:Restart your PC

6:Reinstall Spotify

Cheers

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Solution!
Chosen by mayapatel0409 (Music Lover)
Music Lover
Posts: 1
Registered: ‎2015-10-23

Re: error code 18 - can't reinstall Spotify!

I recently had the same issue and none of the solutions were working. First, try the other solutions because some feedback says they work, but if they fail try this.

 

1. Go into the File Explorer app

2. In the File Explorer, on the left hand side there is a column, in the column click "This PC"

3. On the search bar that should come up in the app, search "Spotify"

(This process may take a minute, be patient)

4. Select all of the items that come up by checking an box to the left of the item that is only visable when scrolled over or already selected

5. Right click in the area of the selected item(s)

6. Click delete

7. It should move them to the recycling bin, if not and there is a pop up press "skip" in the pop up and go to the recycling bin. 

8. Empty the recycling bin then reinstall Spotify!

 

This was the easiest solution I could come up with! I hope it helps, if not please contact me.

 

-Maya

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All Replies
Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

I should also mention that i've opened Task Manager, and there are no spotify processes running as well.. this is very aggravating..

Music Fan
Posts: 1
Registered: ‎2012-03-05

Re: error code 18 - can't reinstall Spotify!

Hey. 
I had the same problem.

If you are running windows, just go to start -> run -> type msconfig
Then go to - I guess it will be named "Start", and then unmark "Spotify". Restart your computer, and reinstall Spotify.

I hope it solved your problem :)


Cheers 

Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Thanks for the suggestion, but that didn't work as well,

 

I've also read another suggestion in another thread that to run the setup.exe in compatibility mode which takes me a little further, but now i'm getting an Error code 13: "The installer is unable to install Spotify because the neccesary files could not be created"

 

I've removed Spotify files in Documents and Settings\User\Application Data\Spotify, the app also does not appear in my Add/Remove Programs...  Is there anywhere else to look to clean this app out so I can reinstall?

Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Is nobody else having this issue? I've seen different variations in the forums... I just can't get past this Error 13 now :manfrustrated:

Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Are the spotify tech support not on these forums?  I've also sent in a form and i've still yet to get a reply from anyone... other than the automated message

 

 

I've since tried installing in safe mode w/ networking and that installed however I can't run the program when i go to normal mode... this is ridiculous.. almost been two weeks without the music...

Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Latest update:

 

Looking at my event logs, i've noticed that my Comodo Firewall has been blocking the Spotify Installer from doing its thing, even though I have it disabled at the moment...

 

Just for trial, I uninstalled Comodo, rebooted, and was able to install Spotify...

 

However, I refuse to run Spotify without having some type of firewall software in between and am going to keep tweaking things in Comodo to see what I can do to have it unblock... either that or hope that Spotify will come out with an update to support running behind Comodo...

Music Fan
Posts: 1
Registered: ‎2012-03-09

Re: error code 18 - can't reinstall Spotify!

I am having the same problem and nothing is working. i have tried all different ways that i found on different support pages but nothing works..... error code 17 and sometimes 18. what should I do?


chill3r wrote:

Latest update:

 

Looking at my event logs, i've noticed that my Comodo Firewall has been blocking the Spotify Installer from doing its thing, even though I have it disabled at the moment...

 

Just for trial, I uninstalled Comodo, rebooted, and was able to install Spotify...

 

However, I refuse to run Spotify without having some type of firewall software in between and am going to keep tweaking things in Comodo to see what I can do to have it unblock... either that or hope that Spotify will come out with an update to support running behind Comodo...


 

Solution!
Chosen by topic author chill3r
Roadie
Posts: 13
Registered: ‎2012-03-02

Re: error code 18 - can't reinstall Spotify!

Alright so I somewhat solved the problem...

 

1) I removed all traces of spotify (check your appdata directory to make sure it's gone)

2) Removed Comodo

3) rebooted

4) installed Spotify successfully

5) install Comodo

6) tested Spotify and it still works fine

 

This is kind of a hassle just to get it working, but it works now...

 

 

Spotify Legend
Posts: 3,649
Registered: ‎2012-01-19

Re: error code 18 - can't reinstall Spotify!

Those error codes mainly indicate a problem with Spotify connecting to the internet. Firewalls / Virus checkers might cause this issue, so adding Spotify to the exceptions list would be the first step I would do here, unless you have to reinstall the program like chill3r had to here.
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