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Music Fan
Posts: 1
Registered: ‎06-09-2012

spotify keeps saying password and username wrong

I'm new on spotify and I've done the registration and installed the app but I cant log in. It keeps telling me "password and username wrong" I've tried changing my facebook password and its still telling me the same thing.

Please help
Music Fan
Posts: 1
Registered: ‎05-10-2012

Re: spotify keeps saying password and username wrong

Same thing happening to me. We've tried multiple accounts.

Community Manager
Posts: 7,093
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: spotify keeps saying password and username wrong

eXHozaLaFam - As you opened your account via Facebook you need to log in with your FB email/ password. 

 

Have you tried shutting down Spotify and clicking on a music track within Facebook? This will launch Spotify with your account automatically logged in.

 

mvp1399 - Have you done a password reset for 'mvp1399' from right here: https://www.spotify.com/password-reset/

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