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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 663 Views
  • 4 replies
  • 2 likes
  • Other
  • 663 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17230 Views
  • 8 replies
  • 1 likes
  • Other
  • 17230 Views
  • 8 replies
  • 1 likes

Superuser Contribution App won’t launch on Roku. Stuck on black screen.

I have a Roku device connected to my TV. I have been using the Spotify app on it for a long time. All of a sudden one day it can’t launch the app. I click and it shows the Spotify logo and then all I can see is a black screen. I have restarted my Rok...

  • Newbie
  • I have a Roku device connected to my TV. I have been using the Spotify app on it for a long time. All of a sudden one day it can’t launch the app. I click and it shows the Spotify logo and then all I...
  • Gothika2769
  • Newbie
  • 3093 Views
  • 33 replies
  • 4 likes
  • 3093 Views
  • 33 replies
  • 4 likes

Superuser Contribution Remove music i uploaded to the library .

i want to remove the music i previously uploaded to the library from my local files and download it back to my computer how can i do that

  • Casual Listener
  • i want to remove the music i previously uploaded to the library from my local files and download it back to my computer how can i do that
  • Ivelina
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Advertising with podcasts more often

PlanPremiumCountrySG DeviceiPhone14Operating SystemiOS My Question or IssueI have noticed out stream advertising on some podcast while I am a premium member.I am not talking about plugs read by the podcast host, but commercials before, during and aft...

  • Visitor
  • Plan Premium Country SG   Device iPhone14 Operating System iOS   My Question or Issue I have noticed out stream advertising on some podcast while I am a premium member. I am not...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • Other
  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Following count stuck at a certain number?

PlanPremium DeviceiPhone 12, iPad Air 6th gen, MacBook Pro (2015) My Question or IssueRecently i've noticed my Following is stuck at 239. No matter how many artists or on which device i follow/ unfollow, it stays the same.Here's what i did so far to ...

  • Casual Listener
  • Plan Premium   Device iPhone 12, iPad Air 6th gen, MacBook Pro (2015)   My Question or Issue Recently i've noticed my Following is stuck at 239. No matter how many artists or on whic...
  • Not applicable
  • 184 Views
  • 3 replies
  • 1 likes
  • 184 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files on Chromebook OS

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 15.4.1 My Question or IssueI am simply wondering, when are chromebook users going to be able to access the feature of adding local files. it has been YEARS now and i am simply in awe on how ...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 15.4.1   My Question or Issue I am simply wondering, when are chromebook users going to be able to access the featur...
  • Bespoke
  • Casual Listener
  • 759 Views
  • 2 replies
  • 1 likes
  • 759 Views
  • 2 replies
  • 1 likes

Superuser Contribution Adding local music from chromebook

PlanPremiumCountryUS DeviceChromebookOperating SystemChrome My Question or Issue I'm trying to add a local file. But I cannot find where to add it. I've got the latest version but no where can I find in the settings where to add a local file. Can any...

  • Newbie
  • Plan Premium Country US  Device Chromebook Operating System Chrome  My Question or Issue  I'm trying to add a local file.   But I cannot find where to add it.  ...
  • Bespoke
  • Casual Listener
  • 17336 Views
  • 7 replies
  • 11 likes
  • 17336 Views
  • 7 replies
  • 11 likes

Please help me. Spotify has paid a premium fee. Is it possible to return th

Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти

  • Visitor
  • Будь ласка, допоможи мені. Spotify сплатив преміум комісію. Чи можливо повернути кошти
  • Bittencourt
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon echo multi speaker group disappears when i add echo studio

PlanPremiumCountryUSADeviceEcho gen 3, echo studioOperating SystemiOS, macOS My Question or IssueTwo echoes, and one echo studio, set up as a multi room, a group. If I add the Echo studio, the group disappears on Spotify, will not play on the Alexa a...

  • Regular
  •   Plan Premium Country USA Device Echo gen 3, echo studio Operating System iOS, macOS   My Question or Issue Two echoes, and one echo studio, set up as a multi room, a group. If ...
  • soundslikebliss
  • Casual Listener
  • 1355 Views
  • 4 replies
  • 0 likes
  • Connect
    music
    Other
  • 1355 Views
  • 4 replies
  • 0 likes

Superuser Contribution No puedo reproducir ninguna música en Spotify, ademas no aparecen mis Mgta.

Actualmente no puedo escuchar ninguna música en Spotify, todos mis me gustan desaparecieron, a cada playlis que me meto no aparecen músicas,!!! ayudaaaa, quiero escuchar música!!!

  • Visitor
  • Actualmente no puedo escuchar ninguna música en Spotify, todos mis me gustan desaparecieron, a cada playlis que me meto no aparecen músicas,!!! ayudaaaa, quiero escuchar música😢!!!
  • Vasil
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Spotify took my money without my permission when my card isnt saved on it.

Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??

  • Visitor
  • Spotify decided to take my money on my account without my permission, when my card wasn't saved on any other accounts or my account, why and how does this happen??
  • Noah
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution My all time most listened songs are incorrect!

PlanFree/PremiumCountryHungaryDevice(PC/Samsung A40 Galaxy)Operating System(Windows 10/Android)My Question or IssueMy all time most listened songs are incorrect. Between 2024 Feb 26 and 2024 March 19 the datas are so different. It's impossible to hav...

  • Newbie
  • Plan Free/Premium Country Hungary Device (PC/Samsung A40 Galaxy) Operating System (Windows 10/Android) My Question or Issue My all time most listened songs are incorrect. Between 2024 Feb 26...
  • Ivelina
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • Other
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution What's New page lists releases from artists I don't follow

Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does nothing. I would think premium accounts would not g...

  • Newbie
  • Lately I've been encountering What's New (bell icon) notifications from artists (or anything) I don't follow (usually from India or somesuch). Blocking the artists and/or hiding songs on mobile does ...
  • Ivelina
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Solved!! Track missing from album (Flume - "The Greatest View" from "Flume: Deluxe Edition")

Howdy all, The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it's simply not there. Is this an oversight or does Spotify simp...

  • Casual Listener
  • Howdy all,   The "Flume: Deluxe Edition" is missing the track "The Greatest View" (track #19 of disc 2). There's no mention of it simply not being available as I've seen for other tracks, it...
  • ElGeer
  • Visitor
  • 4488 Views
  • 5 replies
  • 2 likes
  • Other
  • 4488 Views
  • 5 replies
  • 2 likes

Superuser Contribution Adding Notes on Spotify

I have an idea (don't know if it's good or bad, but the thing is it doesn't let me post it in the idea forum so imma post it here. So sorry) but anyways whenever I make playlists, I've wished there was a way to add like a note to a song instead of wr...

  • Regular
  • ...ake whether the playlist itself is public or private. Apart from that you can delete/erase notes that you've already made.    The reason why I think this "note function" is needed is b...
  • picklenchips
  • Newbie
  • 16486 Views
  • 29 replies
  • 111 likes
  • Other
  • 16486 Views
  • 29 replies
  • 111 likes

Can’t play separate music on phone & echo dot at same time on family plan

I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop music on my phone and vice versa. Apple Music had no i...

  • Visitor
  • I have a family plan, so I’d expect my child to be able to play music on their echo dot upstairs while I listen to things on my phone. However, Spotify won’t allow this. Their Echo Dots will stop m...
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why aren't my google speakers included when I play everywhere?

When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?

  • Visitor
  • When I press "play everywhere", it plays seamlessly on all my Amazon echo speakers. But it doesn't play on any of my google speakers. How can I fix this?
  • OscarDC
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes