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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 865 Views
  • 7 replies
  • 2 likes
  • Other
  • 865 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17300 Views
  • 8 replies
  • 1 likes
  • Other
  • 17300 Views
  • 8 replies
  • 1 likes

Superuser Contribution Gaming Console Volume Too High

I love having Spotify on my PS4 and listening to music while playing multiplayer or games with bad soundtracks but even the lowest volume level is too high. On the lowest volume you are unable to hear any dialog in the game, sound effects are drowned...

  • Newbie
  • I love having Spotify on my PS4 and listening to music while playing multiplayer or games with bad soundtracks but even the lowest volume level is too high. On the lowest volume you are unable to hea...
  • Felainum
  • Newbie
  • 24197 Views
  • 19 replies
  • 21 likes
  • consoles
    gaming
    gaming consoles
    high
    High Volume
    loud
    PlayStation
    PS4 App
    PSN
    too loud
    video games
    volume
    Volume Control
    Volume Levels
    xbox
    Xbox Live
    Xbox One
  • 24197 Views
  • 19 replies
  • 21 likes

Superuser Contribution Bestanden gaan van sd kaart naar internet geheugen

Wanneer ik eigen muziek in spotify zet En dit op de sd kaart,en ik speel deze nummers op spotify dan worden deze filesAutomatisch van sd kaart naar intern geheugen verplaatst,wat niet de bedoeling is ,

  • Regular
  • Wanneer ik eigen muziek in spotify zet En dit op de sd kaart,en ik speel deze nummers op spotify dan worden deze files Automatisch van sd kaart naar intern geheugen verplaatst,wat niet de bedoelin...
  • Yordan
  • Moderator
  • 111 Views
  • 3 replies
  • 0 likes
  • 111 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Restarts When Skipping Ad

PlanPremiumCountryUnited StatesDeviceSamsung Note 9 & PCOperating SystemAndroid & Windows 10 My Question or IssueNot sure if anyone else has experienced this, but when an ad comes up during a podcast, skipping it will sometimes restart the podcast ep...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Note 9 & PC Operating System Android & Windows 10   My Question or Issue Not sure if anyone else has experienced this, but whe...
  • Nick-pan
  • Casual Listener
  • 5681 Views
  • 21 replies
  • 10 likes
  • Ford SYNC
    Samsung
  • 5681 Views
  • 21 replies
  • 10 likes

Superuser Contribution How can I disable the DJ voice narration?

I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the music. It's distracting and makes me want to turn it o...

  • Visitor
  • I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the mus...
  • arabesq610
  • Casual Listener
  • 681 Views
  • 3 replies
  • 5 likes
  • 681 Views
  • 3 replies
  • 5 likes

Superuser Contribution Spotify Connect Fire TV name not recognized

Hi, I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically also for Spotify Connect in this case. However, for this new Fire TV ...

  • Regular
  • Hi,    I got a new Amazon Fire TV Stick 4k Max (2nd Gen). I installed everything and renamed the stick on the Amazon Website. For all other sticks, the name then changes automatically als...
  • TGTibbs
  • Newbie
  • 1010 Views
  • 12 replies
  • 5 likes
  • Connect
    Other
  • 1010 Views
  • 12 replies
  • 5 likes

Solved!!Superuser Contribution Smart Shuffle doesn't add new songs on large playlists

I've recently found out that Smart Shuffle doesn't accept large playlists as easily as smaller ones at 100-200 songs. Anything above that and Smart shuffle starts bugging out, more often not adding songs than actually doing so. If Specs or anything i...

  • Casual Listener
  • I've recently found out that Smart Shuffle doesn't accept large playlists as easily as smaller ones at 100-200 songs. Anything above that and Smart shuffle starts bugging out, more often not adding s...
  • AlejaR
  • Moderator
  • 161 Views
  • 5 replies
  • 0 likes
  • 161 Views
  • 5 replies
  • 0 likes

Petition for Supremium/HiFi audio tier!

Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" from a survey that was supposedly done recently. But ...

  • Visitor
  • Hey Spotify! I've been very closely following the rumors around Spotify HiFi/Supremium for a few months now, and it seems like the plans to launch Supremium have been cancelled due to "low demand" fr...
  • JoannesW
  • Newbie
  • 4210 Views
  • 26 replies
  • 90 likes
  • music
    Other
  • 4210 Views
  • 26 replies
  • 90 likes

Solved!!Superuser Contribution Amazon Household / Spotify Connect Issue: Echo Devices only on one Account

PlanPremium DuoCountryGermanyDevice(iPhone 14 Pro, iPhone 15 Pro Max, iPad 10th Gen., iPad mini 5, several Echo Devices)Operating System(iOS 17.4.1, iPadOS 17.4.1) My Question or IssueHello Spotify-Community,I'm reaching out with the following concer...

  • Casual Listener
  • Plan Premium Duo Country Germany Device (iPhone 14 Pro, iPhone 15 Pro Max, iPad 10th Gen., iPad mini 5, several Echo Devices) Operating System (iOS 17.4.1, iPadOS 17.4.1)   My Question ...
  • Thasitis
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • Connect
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo visualizar las letras de las canciones

No puedo visualizar las letras de la mayoría de las canciones, me sale que no la pudieron encontrar o algo parecido, pero meses atrás si me salían. ¿qué puedo hacer?

  • Visitor
  • No puedo visualizar las letras de la mayoría de las canciones, me sale que no la pudieron encontrar o algo parecido, pero meses atrás si me salían. ¿qué puedo hacer?
  • Eni
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music discovery/ recommendations based on local files

so i have a music library for last 17 years containing all my fav tracks in local files, how do I get recommendation or similar songs/artist/album/genre etc based on these files ? any software exists that can give music recommendations based on local...

  • Regular
  • so i have a music library for last 17 years containing all my fav tracks in local files, how do I get recommendation or similar songs/artist/album/genre etc based on these files ? any software exists...
  • mehdihasan
  • Regular
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

Superuser Contribution Garmin zumo 595 connection issues

My Smartphone is connected with my garmin zumo 595.When i choose spotify as the music source from the garmin device, there is no music transmitted and on the garmin appears that i should open or install the spotify app, although the app is opened on ...

  • Newbie
  • My Smartphone is connected with my garmin zumo 595. When i choose spotify as the music source from the garmin device, there is no music transmitted and on the garmin appears that i should open or in...
  • Ivelina
  • Moderator
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song does not play/ pretends to play but no sound

Song does not play/ pretends to play but no sound Everything looks fine but in fact no song, playing bar does not run, no music produced. Tested with my friend account, it plays. Problem song: Numb encord - LinkinPark

  • Visitor
  • Song does not play/ pretends to play but no sound Everything looks fine but in fact no song, playing bar does not run, no music produced. Tested with my friend account, it plays. Problem song: Numb e...
  • Maria
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a WiFi my internet is worse in games.

  • Visitor
  • Yes of course. I am experiencing the same. I am using ethernet to connect my Playstation 5 into internet. But Spotify Connect isn't working if my Playstation isn't connected via WiFi. But if i use a ...
  • Saintzillla
  • Casual Listener
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution I try to play a single from an artist and it plays a different song

I keep trying to play a song from artist that released a new song a few days ago, but when I click on the song it plays a different one. I tried creating just a playlist with that one song, but it still won't let me listen to the song. My account is ...

  • Visitor
  • I keep trying to play a song from artist that released a new song a few days ago, but when I click on the song it plays a different one. I tried creating just a playlist with that one song, but it st...
  • Yordan
  • Moderator
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Spotify for Xbox one sounds very choppy, slowed down, and impossible to use while playing a game

When I'm on the app itself on Xbox one, sound is good, can hear the music, and everything. When I start playing a game w the music in the back, it's super choppy, laggy, and not like the song at all. Wondering if there's a way to fix this so I can li...

  • Casual Listener
  • When I'm on the app itself on Xbox one, sound is good, can hear the music, and everything. When I start playing a game w the music in the back, it's super choppy, laggy, and not like the song at all....
  • westonsidey
  • Visitor
  • 4730 Views
  • 6 replies
  • 2 likes
  • 4730 Views
  • 6 replies
  • 2 likes

Superuser Contribution Spotify only producing sound from the back speaker of my car

I've just upgraded my car's head unit to an android one which has digital sound processing and when I play songs through spotify it will only produce sound from the speakers that is in the back of my car even though I have 2 speakers and 2 tweeter in...

  • Visitor
  • I've just upgraded my car's head unit to an android one which has digital sound processing and when I play songs through spotify it will only produce sound from the speakers that is in the back of my...
  • AlejaR
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep the original song length!

I know that data is saying that people want shorter songs, but I notice that some songs just peter out at a certain point, as if they have been altered. This bothers me and has led me to mostly listen to albums. Just saying...

  • Visitor
  • I know that data is saying that people want shorter songs, but I notice that some songs just peter out at a certain point, as if they have been altered. This bothers me and has led me to mostly liste...
  • Novy
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes