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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 871 Views
  • 7 replies
  • 2 likes
  • Other
  • 871 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17301 Views
  • 8 replies
  • 1 likes
  • Other
  • 17301 Views
  • 8 replies
  • 1 likes

Superuser Contribution Video podcasts not playing video

Video not playing on Android, browser(chrome) and MacOS desktop app.I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I checked my settings, and the data saver for video isn't...

  • Casual Listener
  • Video not playing on Android, browser(chrome) and MacOS desktop app. I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I ...
  • Alex
  • Spotify Legend
  • 2780 Views
  • 26 replies
  • 1 likes
  • 2780 Views
  • 26 replies
  • 1 likes

country-specific music recommendations

I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?

  • Casual Listener
  • I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?
  • elvisisvan
  • Regular
  • 465 Views
  • 3 replies
  • 6 likes
  • Other
  • 465 Views
  • 3 replies
  • 6 likes

Superuser Contribution video podcasts on the Xbox app

PlanPremiumCountryUSADeviceXbox One SOperating SystemXbox My Question or IssueAny podcast episode with a video attached will be skipped and cannot be played even when you aren't Fullscreen on the video portion.

  • Newbie
  • Plan Premium Country USA Device Xbox One S Operating System Xbox   My Question or Issue Any podcast episode with a video attached will be skipped and cannot be played even when you are...
  • AlexJMusser
  • Newbie
  • 460 Views
  • 4 replies
  • 0 likes
  • Other
  • 460 Views
  • 4 replies
  • 0 likes

Solved!! Xfinity app doesn't work

Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.

  • Casual Listener
  • Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.
  • dbuehmann
  • Casual Listener
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si pagué mi plan el día 12/06, porqué mi próxima fecha de pago es el 22/06?

Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 22/06/23. Eso no tiene ningún tipo de sentido

  • Newbie
  • Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 2...
  • OscarDC
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics Are Not Showing

PlanPremium CountryMalaysia (100% sure lyrics function is enabled in my country.) DeviceiPhone 11 Pro Operating SystemiOS 13.6 My Question or IssueHi, my account does not have the view lyrics option for the longest time. I read through the forum and ...

  • Casual Listener
  • Plan Premium   Country Malaysia (100% sure lyrics function is enabled in my country.)   Device iPhone 11 Pro   Operating System iOS 13.6   My Question or Issue Hi, my...
  • EmileC
  • Visitor
  • 59558 Views
  • 46 replies
  • 51 likes
  • Other
    Premium
  • 59558 Views
  • 46 replies
  • 51 likes

Superuser Contribution How to participate in the interview??

Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the form, Spotify freaked out and now i cannot find the ...

  • Casual Listener
  • Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the f...
  • Not applicable
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution Web player skipping songs then cutting the sounds

Hello, I've been using the Spotify web player (https://open.spotify.com/) for a long time now because I'm limiting the apps and software I install on my laptop. Since then, I'm not really experiencing any problems until last month. When I press play ...

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  • Casual Listener
  • Hello, I've been using the Spotify web player (https://open.spotify.com/) for a long time now because I'm limiting the apps and software I install on my laptop. Since then, I'm not really experiencin...
  • Alex
  • Spotify Legend
  • 723 Views
  • 3 replies
  • 0 likes
  • Other
  • 723 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer on podcasts/episodes

A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least

  • Visitor
  • A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least 
  • user-removed
  • Not applicable
  • 1637 Views
  • 2 replies
  • 0 likes
  • 1637 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify for podcasters doesn't show the listeners to me

I'm from Greece, sorry for my english. I just starting yesterday to podcast two episodes. People in social media told me that my podcast was fine etc, but spotify for podcasters shows that in first episode i have 8 listeners, and 2nd episode 0, no on...

  • Newbie
  • I'm from Greece, sorry for my english.   I just starting yesterday to podcast two episodes.    People in social media told me that my podcast was fine etc, but spotify for podcaste...
  • Susan_GP
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • Other
  • 413 Views
  • 1 replies
  • 0 likes

someone's trying to connect with my device with her account

when I'm listening to my own playlist, suddenly the song's gonna stop and whenever it happens I check the app or the website, it says 'blah's iPhone/iPad is connecting' and it's really annoying. I delete the unknown device every time and every other ...

  • Visitor
  • ...elete the unknown device every time and every other time, the same device is trying to interrupt me. I'm writing this at a public library with a Mac right now, but the same thing happened to me last n...
  • Amayy
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for Lock Screen view small or large

With most recent update notifications on Lock Screen can’t be seen even if music is stopped - this only disappears finally once close app and notifications and image goes back to normal. Liked the old view which was small personally. Would like to be...

  • Visitor
  • With most recent update notifications on Lock Screen can’t be seen even if music is stopped - this only disappears finally once close app and notifications and image goes back to normal. Liked the ol...
  • AlejaR
  • Moderator
  • 689 Views
  • 1 replies
  • 1 likes
  • 689 Views
  • 1 replies
  • 1 likes

Superuser Contribution Video

PlanFree/PremiumCountry DeviceGalaxy s21 5GOperating My Question or IssueVideo will not play when i am connected to bluetooth.

  • Casual Listener
  • Plan Free/Premium Country   Device Galaxy s21 5G Operating    My Question or Issue Video will not play when i am connected to bluetooth.
  • Joan
  • Moderator
  • 148 Views
  • 3 replies
  • 0 likes
  • Other
  • 148 Views
  • 3 replies
  • 0 likes

THE WORSE COSTUMER SERVICE OF EVER? --> I've already tried with my 3 card

-I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME- One of the attendants told me to create a paypal, that is, if they don't solve the problem I have to create a paypal by accident- Spotify ...

  • Visitor
  • -I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME - One of the attendants told me to create a paypal, that is, if they don't solve the pr...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Why is it only playing 50 seconds of a song?

My spotify is only playing like the first 45-50 seconds of a song...then it stops. I have tried different songs, etc... has anyone else had this problem? Please help!! Thanks, CC

  • Newbie
  • My spotify is only playing like the first 45-50 seconds of a song...then it stops. I have tried different songs, etc... has anyone else had this problem? Please help!!   Thanks, CC
  • TT1983
  • Newbie
  • 3019 Views
  • 6 replies
  • 5 likes
  • 3019 Views
  • 6 replies
  • 5 likes

Superuser Contribution Giftcard werkt niet

beste ,ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet geldig te zijn. Probeer het opnieuw of neem contact op m...

  • Newbie
  • beste , ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet gel...
  • Vasil
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t play podcasts on spotify xbox

If i try to play a podcast on xbox, nothing happens, it’s like the button doesn’t work. i’ve tried queuing podcasts using the mobile app, that didn’t work i’ve tried logging in and out, reinstalling and i tried a clean reinstall on my phone because y...

  • Casual Listener
  • If i try to play a podcast on xbox, nothing happens, it’s like the button doesn’t work.   i’ve tried queuing podcasts using the mobile app, that didn’t work   i’ve tried logging in and ...
  • Alex
  • Spotify Legend
  • 3153 Views
  • 18 replies
  • 1 likes
  • Other
  • 3153 Views
  • 18 replies
  • 1 likes