28-05-2012 06:54 AM
I've had Sonos for over a year plus have been a Spoify premium account holder for over a year.
Spotify used to work fine on my Sonos, but has recently shown 'cannot play track', some message that the connection is not sufficient of bandwith insufficient.
I am sure there has not been any changes on the configuration.
If I run with speedtest.net I have at least 8Mbps (up until 20) connection.
Could anyone help me ?
1 - How can I detect and secure that the connection is sufficient for spotify?
2 - Are there any specific configuration settings on Sonos, Spotify, Network which are to be checked / set?
3 - Since I read in the other posted messages, that other users are suffering from the same, is it possible that it is releated to the growing number of users (so more on Spotify server side)?
Solved! Go to Solution.
28-05-2012 08:37 AM
31-05-2012 08:42 PM
Are you on Virgin Media because just recently Spotify has become unusable on that - I have probelms through Sonos, on my PC and on the iPad .I have seen gripes elsewhere about it.
01-06-2012 07:57 PM
04-06-2012 11:46 AM
I'm having exactly the same issues; a premium customer for over a year and with BT and not Virgin!!
error messages: unable to browse music and icorrect login/paasword?
anyone any views?
07-06-2012 03:08 PM
17-06-2012 07:17 PM
17-06-2012 07:38 PM
17-06-2012 09:28 PM
18-06-2012 04:56 PM
I wrote the text beneath already at another thread. But me too changed over to Deezer. Sonos guys indeed do everything they can, but also in the Netherlands, for me anyway, there is no solution.
And indeed, I was paying Spotify, so should expect that they would do the utmost to solve the problem(s)
"I am a user from the Netherlands, using Sonos and USED Spotify. Spotify tells me it a Sonos problem, but I am busy with the Sonos Support since 2 months, and nothing seems wrong. They really did EVERYTHING they could, but still Spotify tells me that there is no connection (connection broken) or too less speed to fill the waiting list of my playlist.
I stopped with Spotify and I am using Deezer now. NO PROBLEMS at all, so Sonos is okay.
So, If someone of SPOTIFY is reading this !!!!
Please help a lot of customers or ex-customers, who want to be costumer again, to solve this problem !
I would appreciate that very much."
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