08-04-2012 07:09 PM - last edited on 15-11-2012 07:01 PM by hpguru
I'm a french customer with the new operator "Free Mobile". This operator use the network from "orange" so I'm always in roaming. Spotify for Windows Phone doesn't allow me to be in online mode as (I think) I'm in roaming. Internet and all others apps are working fine... except Spotify. Could you fix this? I have to say that I switched from Deezer to Spotify as I thought the app was working a better way.
Thx a lot for your feedback
My device: HTC HD7 with Windows Phone Mango,
09-04-2012 03:22 PM
I'm sorry to disapoint you, but i dont think that you should count on that it will be solved.. As we have learned the last six months -spotify dont give a crap about Windows phone users... they dont reply to anything..
Sadly but true..
You should switch back to deezer.. I'm going to Wimp..
03-05-2012 01:48 PM
I have the same problem on my Nokia Lumia 800. This shouldn't be very complicated to update the app to allow streaming on roaming if the user accepts it (you d'ont need to make it by default, just give the opportunity to choose).
Too bad because the app is decent, even if some other problems occur (offline playlists disappearing sometimes).
03-05-2012 04:24 PM
My teleoperator Saunalahti roam in awesome Elisa's network (Unlimited and cheap data plans). I'm able to use Spotify with my Windows Phone - Nokia Lumia 800.
03-05-2012 04:32 PM
I see that Saunalahti is owned by Elisa: Is this true roaming or just MVNO? Do you have the little triangle on top of the screen? Or a warning when you launch Nokia Drive?
03-05-2012 04:40 PM
Saunalahti is owned by Elisa. But at this time, this truely roams. But I do not see Roaming, just HSDPA. So I believe it just works fine in my situation.
But I do not know why so many people here does not able to use Spotify.
What settings do you use?
I'll post soon my settings.
03-05-2012 04:44 PM
Packet data: Enabled.
Data roaming: Data roaming blocked.
Internet type: 3G.
I do not see any error when I open Spotify for Windows Phone. I can listen music etc.
03-05-2012 04:46 PM
On my part, Free mobile has its own network for 25% of the population (but not Paris where I live) and uses Orange's network for the rest.
My settings are :
Whenever I'm on Orange's network, a small plain triangle appears on top of the screen and remains always there (even when the bars, G/H/3G and the battery status are hidden). This triangle disappears when I'm on Free mobile's own network.
So this is the exact same situation that when you go in a foreign country. In France there are also small operators that use one the 3 main networks but without roaming.
03-05-2012 04:53 PM
This is strange situation.
In Finland Elisa's network is available in HSDPA max. 21 Mbit, EDGE and GPRS and coverage map is here http://www.elisa.fi/kuuluvuus/. Also LTE max. 100 Mbit in some cities by Elisa. The coverage is really good and Elisa's network is very huge... Just some areas without fast 3G, but more coming...
Maybe the problem is that your operator roams in many networks? My in just one. Elisa has it's own network in all populated areas here in Finland.
What Spotify say if you download Nokia network application and change settings with it?
03-05-2012 04:59 PM
Actually, Spotify doesn't say anything : it just goes offline when on roaming (white triangle).
If I apply your settings to my phone, meaning "Data roaming: Data roaming blocked.", I don't have any access to internet.
Free has no network at all in my area (not even GSM) but in your case, I understand that your operator has its own network for any connection except HSDPA. And Spotify doesn't need HSDPA to stream.
And as your operator is owned by Elisa, maybe, the access point is installed on Elisa's network but specific to the clients of that operator.
I understand that my situation is really rare (have a windows phone + use Spotify + subscribe to Free mobile which exists only since january 2012) but this limitation is really annoying. I actually downgraded my subscription to Unlimited until this is fixed in a future version.
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