Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

45036 Views

7 replies

2 likes

  • 45036 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Wartongue

Casual Listener

34876 Views

190 replies

17 likes

Other
  • 34876 Views
  • 190 replies
  • 17 likes

“Recently updated” sort not updating

When sorting podcasts by “recently updated”, the podcast feed is not updating. I have to manually click the podcast for the “updated” date to update. This has been going on for over a year now. Others reported in another post and it was marked as res...

Casual Listener

When sorting podcasts by “recently updated”, the podcast feed is not updating. I have to manually click the podcast for the “updated” date to update. This has been going on for over a year now. Other...

12 Views

0 replies

0 likes

Other
  • 12 Views
  • 0 replies
  • 0 likes

Lossless not available on BMW Spotify app

hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker. however, I am not able to enable lossless quality in my BMW’s native Spotify app. When I try to change the quality, it r...

Casual Listener

hello. I have a premium subscription and I am able to listen to Lossless quality on my headphones and my Bose home smart speaker.  however, I am not able to enable lossless quality in my BM...

22 Views

0 replies

0 likes

Other
  • 22 Views
  • 0 replies
  • 0 likes

Superuser Contribution Skipping Clean Versions

PlanPremium FamilyCountryUSDevice(iPhone and Windows My Question or IssueCan I set it up for Spotify to stop playing Clean Versions of songs?? It ruins the shuffle feature. If I choose to let explicit versions play, why would I want to still hear the...

Visitor

  Plan Premium Family Country US Device (iPhone and Windows   My Question or Issue Can I set it up for Spotify to stop playing Clean Versions of songs??  It ruins the shuffle ...

Novy

Moderator

28 Views

1 replies

0 likes

Music
Other
  • 28 Views
  • 1 replies
  • 0 likes

Non complicity in genocide

I seek a platform with high level of ethics that do not exploit its artists plus are not part of genocide.When Spotify become a clean, etichical, just and fair company?

Visitor

I seek a platform with high level of ethics that do not exploit its artists plus are not part of genocide. When Spotify become a clean, etichical, just and fair company?

41 Views

0 replies

0 likes

  • 41 Views
  • 0 replies
  • 0 likes

Superuser Contribution Bluetooth connection drops. Lyrics are posible in offline mode?

PlanPremiumCountryMéxicoDeviceiPhone 13 pro MaxOperating SystemiOS 18.6 & iOS 26My Question or IssueThe Bluetooth connection drops (only for 1-2 seconds) when I turn on data to follow lyrics, especially on iOS. I have tried several cell phones and th...

Casual Listener

Plan Premium Country México Device iPhone 13 pro Max Operating System iOS 18.6 & iOS 26 My Question or Issue The Bluetooth connection drops (only for 1-2 seconds) when I turn on data to ...

Dessi

Moderator

57 Views

2 replies

0 likes

Connect
Music
Other
  • 57 Views
  • 2 replies
  • 0 likes

Smart Shuffle Problem Solution found

During the last months an issue with Smart Shuffle not correctly adding new songs or updating the shuffle order appeared. I’m using iOS. Several options where suggested (cache clean, reboot or reinstall app, etc) but without solving the issue. I foun...

Visitor

During the last months an issue with Smart Shuffle not correctly adding new songs or updating the shuffle order appeared. I’m using iOS.   Several options where suggested (cache clean, reboot ...

66 Views

0 replies

0 likes

  • 66 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify skill for Amazon echo devices needs voice command improvements

Hello,I am writing to you hoping that we can come to a solution with the development team or whomever is responsible for Spotify skill via Amazon echo regarding voice commands when playing music on Amazon echo devices (I'm in the United States of Ame...

Newbie

Hello, I am writing to you hoping that we can come to a solution with the development team or whomever is responsible for Spotify skill via Amazon echo regarding voice commands when playing music on...

MihailY

Moderator

95 Views

1 replies

0 likes

inclusive
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add a separator after the artist name, in the notification mini player

While it's not a serious issue, it's been nagging on my OCD for a while. It's simple add a separator, a space, between the artist name and the album name, in the notification mini player. You could even put the album name on a separated line. I have ...

Casual Listener

While it's not a serious issue, it's been nagging on my OCD for a while.   It's simple add a separator, a space, between the artist name and the album name, in the notification mini player. Yo...

OscarDC

Moderator

102 Views

6 replies

0 likes

  • 102 Views
  • 6 replies
  • 0 likes

Tesla Spotify App Forgets Podcast Progress

PlanPremiumCountryUSDevice2022 Tesla Model 3 LR AWD, Intel ChipOperating SystemTesla, Linux Based My Question or IssueI'm having issues with the Spotify Tesla app losing my podcast progress. Podcasts will either start from beginning or another place ...

Casual Listener

Plan Premium Country US Device 2022 Tesla Model 3 LR AWD, Intel Chip Operating System Tesla, Linux Based   My Question or Issue I'm having issues with the Spotify Tesla app losing my p...

bzmuda

Casual Listener

87 Views

2 replies

1 likes

Other
  • 87 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Bug: Playlist share links redirect to wrong playlist (digster Pop's instead of mine) + unsupported

PremiumCountryUNITED STATES OF AMERICA Samsung Galaxy S21 ULTRAOperating SystemAndroid 15 My Question or Issue"Bug: Playlist share links redirect to wrong playlist (digster Pop's instead of mine) + unsupported browser error." This is one linkhttps://...

Newbie

Premium Country UNITED STATES OF AMERICA  Samsung Galaxy S21 ULTRA Operating System Android 15  My Question or Issue "Bug: Playlist share links redirect to wrong playlist (digster ...

MihailY

Moderator

48 Views

1 replies

0 likes

  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution To Spotify, from a voice you can easily shut down with a single click

Does this program not even have a basic feature that shows which playlist a song is in? And people who forget which playlist they added a song to have to search through every single playlist in the middle of the night like they're looking for a black...

Casual Listener

Does this program not even have a basic feature that shows which playlist a song is in? And people who forget which playlist they added a song to have to search through every single playlist in the m...

Maria

Moderator

141 Views

5 replies

0 likes

  • 141 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify app on Sony TV – No sound is coming out when playing music

PlanFreeCountryVietnamDeviceSony Bravia KD-43X7500FOperating SystemAndroid TV 9My Question or IssueWhen playing music in the Spotify app on my Sony TV, tracks appear to play normally (progress bar moves, no error message), but there is no sound outpu...

Newbie

Plan Free Country Vietnam Device Sony Bravia KD-43X7500F Operating System Android TV 9 My Question or Issue When playing music in the Spotify app on my Sony TV, tracks appear to play normall...

Ivelina

Moderator

72 Views

1 replies

0 likes

Music
Sony
TV
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart shuffle automatically turning on

I saw a post saying this issue was resolved last year - but with the recent update, it seems like it's back.With the new Spotify Free update, every so often I realize that the only songs playing on my Liked Songs playlist are only a certain genre. Tu...

Casual Listener

I saw a post saying this issue was resolved last year - but with the recent update, it seems like it's back. With the new Spotify Free update, every so often I realize that the only songs playing on...

Yordan

Moderator

201 Views

4 replies

2 likes

Samsung
  • 201 Views
  • 4 replies
  • 2 likes

Superuser Contribution Smart shuffle turning itself on for Liked Songs

The above (from 2025-06-22) works within the app, however, the actual website is STILL having this issue. And it randomly just started for me out of nowhere today. Like before today I could listen to my Liked songs in order or in shuffle. Today, I no...

Newbie

The above (from 2025-06-22) works within the app, however, the actual website is STILL having this issue. And it randomly just started for me out of nowhere today. Like before today I could list...

OscarDC

Moderator

133 Views

1 replies

1 likes

Other
  • 133 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google TV AI DJ immediately skipping songs

PlanPremiumCountryUKDeviceGoogle TV My Question or IssueI usually leave the AI DJ playing on the TV with videos enabled, but it starts skipping songs as soon as it announces them, or saying things like 'that is Pink finishing it out', but not actuall...

Newbie

Plan Premium Country UK Device Google TV   My Question or Issue I usually leave the AI DJ playing on the TV with videos enabled, but it starts skipping songs as soon as it announces them...

Ivelina

Moderator

76 Views

1 replies

0 likes

  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is lossless Spotify fixed bitrate?

None of the below information is required. However, the more you provide the easier it will be for us to try and Operating Systemipados 26, WiiM devices My Question or Issue For those of you who have access to lossless Spotify and have a means of ide...

Music Fan

None of the below information is required. However, the more you provide the easier it will be for us to try and  Operating System ipados 26, WiiM devices   My Question or Issue  ...

Versaveaux

Newbie

189 Views

2 replies

0 likes

  • 189 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts episodes not loading

PlanFreeCountryNew Zealand DeviceAndroid Xiaomi Mi 10TOperating SystemAndroid 14 My Question or IssueWhen I click into podcasts and select who I want to listen to and then try and choose an episode it comes up asThere is no new episodes available for...

Casual Listener

Plan Free Country New Zealand  Device Android Xiaomi Mi 10T Operating System Android 14   My Question or Issue When I click into podcasts and select who I want to listen to and th...

DaithíN

Casual Listener

101 Views

2 replies

0 likes

Other
  • 101 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify and Apple Music merge ...???

A few days ago, a pop up from either Apple music or Spotify (can't remember) came on my phone to merge itself to my Apple Music. I accepted this action because I thought "great I can listen to my songs on Apple Music, when I can't on Spotify" not rea...

Casual Listener

A few days ago, a pop up from either Apple music or Spotify (can't remember) came on my phone to merge itself to my Apple Music. I accepted this action because I thought "great I can listen to my son...

AlejaR

Moderator

116 Views

1 replies

0 likes

  • 116 Views
  • 1 replies
  • 0 likes

Urgent: Podcasts & key categories (Documentary, Comedy) disabled in Bangladesh — request official st

Hi Spotify Team,I’m writing from Bangladesh to escalate an availability issue that’s materially impacting user productivity and learning use cases.Problem statementPodcasts and related categories (e.g., Documentary, Comedy) appear disabled for Bangla...

Casual Listener

Hi Spotify Team, I’m writing from Bangladesh to escalate an availability issue that’s materially impacting user productivity and learning use cases. Problem statement Podcasts and related catego...

HRmusaed

Casual Listener

80 Views

2 replies

1 likes

  • 80 Views
  • 2 replies
  • 1 likes