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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 874 Views
  • 7 replies
  • 2 likes
  • Other
  • 874 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17301 Views
  • 8 replies
  • 1 likes
  • Other
  • 17301 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify premium code from Grab cannot use

Redeem a two-month free trial for the Spotify premium from Grab. The code provided by Grab is invalid to use in Spotify.

  • Visitor
  • Redeem a two-month free trial for the Spotify premium from Grab. The code provided by Grab is invalid to use in Spotify.
  • OscarDC
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

How can I use Spotify in a hospital to play music for patients?

Hi, I’m trying to find out whether it is possible to use Spotify within a university teaching hospital for psychiatric patients, and whether this can be done as research versus through any official licensing channel on a subscription or payment basis...

  • Visitor
  • Hi, I’m trying to find out whether it is possible to use Spotify within a university teaching hospital for psychiatric patients, and whether this can be done as research versus through any official l...
  • kaworu_bloodpaw
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly didn't update

Discover Weekly has not updated. I've logged out, then back in a couple times on both desktop browser and on my phone, but it still comes up with the same list it had last week.

  • Visitor
  • Discover Weekly has not updated. I've logged out, then back in a couple times on both desktop browser and on my phone, but it still comes up with the same list it had last week.
  • OscarDC
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution ESTÁ DEBITANDO DO CARTÃO MENSALIDADE DE SPOTIFY E NÃO TENHO ASSINATURA

ESTÁ DEBITANDO DA MINHA CONTA MENSALIDADE DO SPOTIFY POREM NÃO SOU ASSITANTE DA PLATAFORMA PRECISO FAZER O CANCELAMENTO

  • Visitor
  • ESTÁ DEBITANDO DA MINHA CONTA MENSALIDADE DO SPOTIFY POREM NÃO SOU ASSITANTE DA PLATAFORMA PRECISO FAZER O CANCELAMENTO
  • Alex
  • Spotify Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dúvida sobre contagem de stream

Gostaria de saber quem determina se uma música terá seus streams somados de todas as versões da música ou se cada versão será contada separadamente. É o Spotify? A gravadora? O artista?

  • Newbie
  • Gostaria de saber quem determina se uma música terá seus streams somados de todas as versões da música ou se cada versão será contada separadamente. É o Spotify? A gravadora? O artista?
  • Alex
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tuve un problema con mi cuenta Premium, dice que el pago no se hizo

Contrate premium en diciembre, supuestamente el mes pasado el pago no se hizo, cuando en los movimientos de la cuenta bancaria de marzo dice que si se hizo. Me acaban de cancelar la cuenta y no entiendo el motivo.

  • Visitor
  • Contrate premium en diciembre, supuestamente el mes pasado el pago no se hizo, cuando en los movimientos de la cuenta bancaria de marzo dice que si se hizo. Me acaban de cancelar la cuenta y no entie...
  • Joan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo activar el Pin de mi tarjeta premium

Me dice código inválido. Cómo puedo saber si la tarjeta la activaron en caja cuando la compré? Cómo puedo solucionar y acceder al servicio?

  • Visitor
  • Me dice código inválido. Cómo puedo saber si la tarjeta la activaron en caja cuando la compré? Cómo puedo solucionar y acceder al servicio?
  • Vasil
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! settings section only has language selection in Chrome OS webplayer

I have tried opening the web player and "app" on two different Chromebooks (ASUS Chromebook Flip C101PA and HP Elite Dragonfly). The only thing I can do is change the language. On the mobile app (Android) I can do a number of other things, like adjus...

  • Casual Listener
  • I have tried opening the web player and "app" on two different Chromebooks (ASUS Chromebook Flip C101PA and HP Elite Dragonfly). The only thing I can do is change the language. On the mobile app (And...
  • Prague
  • Spotify Star
  • 417 Views
  • 4 replies
  • 1 likes
  • 417 Views
  • 4 replies
  • 1 likes

Superuser Contribution Is there an easy way to transfer my Playlists from Deezer to Spotify?

I'm thinking about switching over to Spotify from Deezer, but I've put a ton of time into Playlists on Deezer. How can I import them to Spotify?

  • Visitor
  • I'm thinking about switching over to Spotify from Deezer, but I've put a ton of time into Playlists on Deezer. How can I import them to Spotify?
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Superuser Contribution News Episode published today can't be listened

PlanFamilyCountryMExicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows computer, Iphone, Macbook My Question or IssueI CAN`T LISTEN TO A NEW PODCAST EPISODE THAT HAS BEEN PUBLISHED TODAY By "Rediseñando Arquitectura"

  • Newbie
  •   Plan Family Country MExico Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows computer, Iphone, Macbook   My Question or Issue I CAN`T LISTEN T...
  • Eni
  • Moderator
  • 642 Views
  • 13 replies
  • 0 likes
  • Other
  • 642 Views
  • 13 replies
  • 0 likes

Superuser Contribution O botão enriquecer desapareceu

O App tinha o botão Enriquecer, e o Computador também. Mas de um dia pro outro desapareceu no celular, mas no PC ainda existe.

  • Visitor
  • O App tinha o botão Enriquecer, e o Computador também. Mas de um dia pro outro desapareceu no celular, mas no PC ainda existe.
  • Joan
  • Moderator
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Other] You should build an Armenian team, just like you've done for other countries

Hi! So, Spotify is now available in Armenia, but no jobs are available for Armenians. Do you think Spotify will gather an Armenian team any time soon? Because I really, REALLY want to be a part of the Spotify team, it has been my dream ever since I f...

  • Newbie
  • Hi! So, Spotify is now available in Armenia, but no jobs are available for Armenians. Do you think Spotify will gather an Armenian team any time soon? Because I really, REALLY want to be a part of th...
  • Alex
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Other
  • 122 Views
  • 1 replies
  • 0 likes

"Connect to a Device" ALL GRAY

Premium planUSADevice(Samsung Galaxy 9, Webplayer, Kindle Fire)Operating System(Android Oreo, Windows 10)I can not "connect to a device" on the webplayer - all options are grayed out. When I try it on mobile app, it STRUGGLES - skips on/off between m...

  • Casual Listener
  • Premium plan USA Device (Samsung Galaxy 9,  Webplayer, Kindle Fire) Operating System (Android Oreo, Windows 10) I can not "connect to a device" on the webplayer - all options are gray...
  • Madamesimplifi
  • Casual Listener
  • 237 Views
  • 3 replies
  • 0 likes
  • Connect
  • 237 Views
  • 3 replies
  • 0 likes

поменялся интерфейс приложения

После очередного запуска спутифая,у меня просто поменялся интерфейс вот как у меня щас он выглядит https://imgur.com/a/EkucHQ5а вот как он у меня раньше выглядел https://imgur.com/YAYqv0E

  • Visitor
  • После очередного запуска спутифая,у меня просто поменялся интерфейс вот как у меня щас он выглядит https://imgur.com/a/EkucHQ5 а вот как он у меня раньше выглядел https://imgur.com/YAYqv0E
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes