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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 878 Views
  • 7 replies
  • 2 likes
  • Other
  • 878 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17302 Views
  • 8 replies
  • 1 likes
  • Other
  • 17302 Views
  • 8 replies
  • 1 likes

Superuser Contribution When in group songs skip 30secs to 2 minutes into song

So when I am hosting a Spotify Listening Group thing, it's fine for me however anyone else who joins skips 2 minutes into the song. Say we're listening to a song that just started. I would start at 0:00 and everyone else will start at a random point ...

  • Casual Listener
  • So when I am hosting a Spotify Listening Group thing, it's fine for me however anyone else who joins skips 2 minutes into the song. Say we're listening to a song that just started. I would start at 0...
  • Alex
  • Spotify Legend
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unique podcast publishing question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created a podcast on Callin and posted it to Spotify and Apple Podcasts via RSS a few month...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I creat...
  • AlejaR
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • Other
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sync across different devices doesn't work like it should

I listen on different devices and the sync between them always breaks.I am talking about Desktop, App and Sonos as well as using Spotify in the Car.For example when you switch between Sonos and the App the current stored session of a listened podcast...

  • Casual Listener
  • I listen on different devices and the sync between them always breaks. I am talking about Desktop, App and Sonos as well as using Spotify in the Car. For example when you switch between Sonos and t...
  • OscarDC
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on Google Watch, Downloaded Podcasts not showing in offline mode.

I manually download episodes of several podcasts to my google watch's Spotify app, after going into offline mode/away from my phone, my downloaded list of episodes prompts an error before refreshing and only shows one of the several downloaded podcas...

  • Casual Listener
  • I manually download episodes of several podcasts to my google watch's Spotify app, after going into offline mode/away from my phone, my downloaded list of episodes prompts an error before refreshing ...
  • SomeGuyJack
  • Casual Listener
  • 331 Views
  • 5 replies
  • 0 likes
  • 331 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can't I see the songs playing when I use Spotify on my Chromebook?

I have been using Spotify on my Chromebook and all of a sudden it wouldn't show the song playing or let me skip when I would look at what music is playing.

  • Visitor
  • I have been using Spotify on my Chromebook and all of a sudden it wouldn't show the song playing or let me skip when I would look at what music is playing.
  • Dian
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bom dia! Não consigo encontrar meu perfil de artista no for astists.

Subi a minha música para a Onerpm e vou lançá-la em 26.04.2023. Ainda não consigo encontrar meu perfil de artista no spotify for artists. Poderiam, por gentileza me informar quando ele aparece?

  • Visitor
  • Subi a minha música para a Onerpm e vou lançá-la em 26.04.2023. Ainda não consigo encontrar meu perfil de artista no spotify for artists. Poderiam, por gentileza me informar quando ele aparece?
  • AlejaR
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! None of Taylor Swift's songs are showing up in playlists - WHY?

Apparently all of Taylor Swift's catalogue have disappeared from playlists or the ability to play them through her Artist page - this is day THREE of this issue! Why is no one talking about it/fixing it?!?!

  • Regular
  • Apparently all of Taylor Swift's catalogue have disappeared from playlists or the ability to play them through her Artist page - this is day THREE of this issue! Why is no one talking about it/fixing...
  • kaworu_bloodpaw
  • Roadie
  • 3460 Views
  • 8 replies
  • 0 likes
  • 3460 Views
  • 8 replies
  • 0 likes

Denon avr3400 and Asus router Spotify connect not working

Hi team I have installed a new Adsl modem router in the Asus ac56U and my denon avr 3400h connects fine to it wirelessly. When I try to play via Spotify connect on my android it simply says "connecting..." for about five seconds and then nothing happ...

  • Newbie
  • Hi team I have installed a new Adsl modem router in the Asus ac56U and my denon avr 3400h connects fine to it wirelessly. When I try to play via Spotify connect on my android it simply says "connecti...
  • waldurog
  • Casual Listener
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Recommended while listening own playlist

Suddenly (I blame update) Spotify started playing Recommended songs on mobile app (have not checked desktop version) while listening carefully selected songs in my own playlist.Where do I unselect this feature? As it was as usual week ago. Only selec...

  • Regular
  • Suddenly (I blame update) Spotify started playing Recommended songs on mobile app (have not checked desktop version) while listening carefully selected songs in my own playlist. Where do I unselect ...
  • Vasyakha
  • Regular
  • 267 Views
  • 6 replies
  • 0 likes
  • Other
  • 267 Views
  • 6 replies
  • 0 likes

Superuser Contribution Last six months' episodes of my podcast do not appear in Spotify?

PlanFreeCountryAustraliaDeviceHave tested using Safari browser, and app on iPhone 13 and 2019 MacBook ProOperating SystemiOS 16.4.1, macOS 13.2.1 My Question or IssueMy monthly podcast, Pratchat, is published to Spotify via direct submission. It appe...

  • Casual Listener
  • Plan Free Country Australia Device Have tested using Safari browser, and app on iPhone 13 and 2019 MacBook Pro Operating System iOS 16.4.1, macOS 13.2.1   My Question or Issue My month...
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Other
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution My podcast not showing on spotify

My Question or Issue:I start a podcast at Apr 10, When I click the link on podcast available, but the podcast is not showing on spotify and I have published.

  • Newbie
  • My Question or Issue: I start a podcast at Apr 10, When I click the link on podcast available, but the podcast is not showing on spotify and I have published. 
  • Joan
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • music
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou baixando as músicas no spotify e não conseguindo estou ouvir offline

Pago o app para ouvir offline e não estou conseguindo ouvir as músicas pois aparec "Você precisa ficar online primeiro" sendo que aparece como baixadas.

  • Visitor
  • Pago o app para ouvir offline e não estou conseguindo ouvir as músicas pois aparec "Você precisa ficar online primeiro" sendo que aparece como baixadas.
  • Joan
  • Moderator
  • 151 Views
  • 2 replies
  • 1 likes
  • 151 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution wake up happy issues

I got a android phone, samsung s20 ultra 5G.For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a way to shut this service down. It is annoying me to h...

  • Regular
  • I got a android phone, samsung s20 ultra 5G. For some reason every day when I pick up my phone the first thing it does it play some music from a playlist named wake up happy. I have tried to find a ...
  • juanlorg
  • Visitor
  • 11294 Views
  • 20 replies
  • 0 likes
  • 11294 Views
  • 20 replies
  • 0 likes

Superuser Contribution incomplete songs

i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete.i have tried playing it in the app and in the web; i ha...

  • Visitor
  • i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete. ...
  • Eni
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why did I lose the ability to see what is playing on another device on my

Why did I lose the ability to see what is playing on another device on my account? Spotify is playing on my iPad and, before today, I could see what was playing on my iPhone and add to the queue, etc. Today I can't.

  • Casual Listener
  • Why did I lose the ability to see what is playing on another device on my account? Spotify is playing on my iPad and, before today, I could see what was playing on my iPhone and add to the queue, et...
  • Eni
  • Moderator
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Podcast hosting site change

Hi, I just switched to Spotify as my podcast hosting site. However, there are now two podcasts listed and I already deleted the old podcast of RSS.com. How do I delet the old one?

  • Newbie
  • Hi,  I just switched to Spotify as my podcast hosting site. However, there are now two podcasts listed and I already deleted the old podcast of RSS.com. How do I delet the old one?
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes