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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 571 Views
  • 4 replies
  • 2 likes
  • Other
  • 571 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17181 Views
  • 8 replies
  • 1 likes
  • Other
  • 17181 Views
  • 8 replies
  • 1 likes

Superuser Contribution Audio periodically will not play (though playback appears to progress) on Apple TV app

I've been using the latest official version of Apple TV OS, along with the latest Spotify app for Apple TV. Frequently I begin attempting to play music from the Spotify app for Apple TV, and it appears to play, but no sound comes out. I can always re...

  • Regular
  • I've been using the latest official version of Apple TV OS, along with the latest Spotify app for Apple TV. Frequently I begin attempting to play music from the Spotify app for Apple TV, and it appea...
  • Lyubka
  • Moderator
  • 188 Views
  • 6 replies
  • 0 likes
  • Other
  • 188 Views
  • 6 replies
  • 0 likes

Superuser Contribution como remover acesso de um dispositivo a minha conta do spotify?

Já tentei pelo spotify web clicando em encerrar todas as sessões, porém não funcionou, já que quando entrei novamente na conta o dispositivo em questão continou aparecendo. Já tentei clicar para esquecer dispositivo no app do spotify, porém este cont...

  • Visitor
  • Já tentei pelo spotify web clicando em encerrar todas as sessões, porém não funcionou, já que quando entrei novamente na conta o dispositivo em questão continou aparecendo. Já tentei clicar para esqu...
  • Lyubka
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Community] When Are Different Ranks Unlocked

@乃卂乃ㄚ乇匚卄ㄖ0 and I are trying to figure out how to rank above Roadie and at first, we thought it was 200+ kudos because of @musicorumgenius' page, and we both had more of everything else.Now, @乃卂乃ㄚ乇匚卄ㄖ0 has 200+ kudos and they're still a Roadie. So now...

  • Roadie
  • @乃卂乃ㄚ乇匚卄ㄖ0 and I are trying to figure out how to rank above Roadie and at first, we thought it was 200+ kudos because of @musicorumgenius' page, and we both had more of everything else. No...
  • kaworu_bloodpaw
  • Roadie
  • 205 Views
  • 2 replies
  • 0 likes
  • Other
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify blend does not update

I have a playlist that I created 2 days back with a fellow Spotify user, however it does not update whatsoever. Everything remains the same.

  • Visitor
  • I have a playlist that I created 2 days back with a fellow Spotify user, however it does not update whatsoever. Everything remains the same.
  • Vasil
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution mein spotify verbindet sich mit irgendwelche geräte die ich nicht kenne

wenn ich Music höre verbindet sich irgendein gäret mit mein spotify acc und spielt irgendwelche music die ich nicht kenne

  • Visitor
  • wenn ich Music höre verbindet sich irgendein gäret mit mein spotify acc und spielt irgendwelche music die ich nicht kenne
  • Lyubka
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you buy a Spotify plan and play music for youth in a Juvenile Hall?

Want to play music for Youth inside units in a Juvenile Hall. Would I be allowed to under Spotify policy?

  • Visitor
  • Want to play music for Youth inside units in a Juvenile Hall. Would I be allowed to under Spotify policy?
  • MihailY
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Podcasts] Fix sorting order of podcasts

Hello, I started listening to podcasts on Spotify and quite frankly, it has been a horrible experience because of the sort order "feature" on my episodes. I have premium so I like to download stuff offline and listen to it in the car or on my phone w...

  • Regular
  • Hello,   I started listening to podcasts on Spotify and quite frankly, it has been a horrible experience because of the sort order "feature" on my episodes. I have premium so I like to downloa...
  • Zultag
  • Newbie
  • 3656 Views
  • 13 replies
  • 10 likes
  • iOS
    Podcasts
  • 3656 Views
  • 13 replies
  • 10 likes

Solved!!Superuser Contribution Spotify keeps sending notifications about a inexistent "session"

My Question or IssueWhenever I play something, the person who is on the same Wi-Fi as me, and is also using spotify, receives a request to join my session. The problem is that I didn't create any session, and it's an inconvenience, because a notifica...

  • Newbie
  • My Question or Issue Whenever I play something, the person who is on the same Wi-Fi as me, and is also using spotify, receives a request to join my session. The problem is that I didn't create any s...
  • Not applicable
  • 334 Views
  • 4 replies
  • 1 likes
  • Other
  • 334 Views
  • 4 replies
  • 1 likes

Superuser Contribution Podcasts Notifications problems

Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notifications turned off, besides that I don't follow an...

Screenshot_20230204_181548_Spotify.jpg Screenshot_20230204_181558_Spotify.jpg
  • Casual Listener
  • Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notif...
  • BriParedes
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution AndroidTV app can't play Folders

I have several Playlists under the same Folder, so I can play the folder instead the playlists and then, the Shuffle will work through all the playlists. This works for the desktop app, and I can send my music to my Android phone without any issue, k...

  • Newbie
  • I have several Playlists under the same Folder, so I can play the folder instead the playlists and then, the Shuffle will work through all the playlists. This works for the desktop app, and I can sen...
  • Joan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • Connect
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution PODCAST not available

There is a content that I see as available but I face problems when I try to launch it.It is an italian podcast, I doubt about account region issues.Podcast: BRODOError Message: Couldn't find that pageSearch for something else?PlanPremiumCountryItaly...

  • Casual Listener
  • There is a content that I see as available but I face problems when I try to launch it. It is an italian podcast, I doubt about account region issues. Podcast: BRODO Error Message:  Couldn't...
  • fscoca
  • Casual Listener
  • 1039 Views
  • 15 replies
  • 3 likes
  • Other
  • 1039 Views
  • 15 replies
  • 3 likes

My gift card code doesn’t work and I checked it, I typed in the correct one

The card got activated at the store hours ago. The gift card is 10€ worth. I typed in the correct code (a zero and an o)

  • Visitor
  • The card got activated at the store hours ago. The gift card is 10€ worth. I typed in the correct code (a zero and an o)
  • kaworu_bloodpaw
  • Roadie
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Community: Can't Vote on an Ongoing Issue

I found an issue in Spotify Community that I am also encountering. I make sure I am logged in and then click on "+ Vote" button, but nothing happens. Javascript errors, perhaps related, appear in browser's console.

  • Casual Listener
  • I found an issue in Spotify Community that I am also encountering. I make sure I am logged in and then click on "+ Vote" button, but nothing happens. Javascript errors, perhaps related, appear in bro...
  • DukeHadi
  • Newbie
  • 1086 Views
  • 4 replies
  • 1 likes
  • Other
  • 1086 Views
  • 4 replies
  • 1 likes

Superuser Contribution I got premium duo. Invited daughter. She is on. I’m not.

Set up account premium duo. Joined my daughter her working fine mine not. Payment details all listed correct. Plan manager not working

  • Visitor
  • Set up account premium duo. Joined my daughter her working fine mine not. Payment details all listed correct. Plan manager not working
  • Yordan
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play history song titles showing as "Null"

Downloaded my spotify play history but the columns whose data I needed to see show as NULL for the following categories:master_metadata_track_name master_metadata_album_artist_name master_metadata_album_album_name spotify_track_uri episode_nameIt's n...

  • Casual Listener
  • Downloaded my spotify play history but the columns whose data I needed to see show as NULL for the following categories: master_metadata_track_name master_metadata_album_artist_name master_metad...
  • MihailY
  • Moderator
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Superuser Contribution Preview clips not working on Songs your Liked section

Extremely relieved that this insanely stupid decision was reversed. However it is not working for the "Songs you liked" pane. It has the play button on the album cover like all the other panes, but nothing happens when you press it. Please fix this

  • Music Fan
  • Extremely relieved that this insanely stupid decision was reversed. However it is not working for the "Songs you liked" pane. It has the play button on the album cover like all the other panes, but n...
  • Lyubka
  • Moderator
  • 321 Views
  • 5 replies
  • 0 likes
  • Other
  • 321 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hola en la pantalla de inicio Spotify me salió un link ganador, pero cerré

Cerré la app de Spotify y ya no me aparece el link ganador para compartir a dos personas dos meses gratis

  • Visitor
  • Cerré la app de Spotify y ya no me aparece el link ganador para compartir a dos personas dos meses gratis
  • Dian
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes