Help - Web Player

Reply
Music Lover
Posts: 2
Registered: ‎08-08-2013

Spotify isn't working?

I've been using the web player since i have the samsung chromebook but for the past few weeks it has not been working. I open spotify and it shows me a loading screen and never leaves that. I've tried shutting down my computer, signing out and then back in to spotify. Nothing is working PLEASE HELP!

 

Posts: 14,315
Registered: ‎06-04-2013

Re: Spotify isn't working?

If this started in May, it sounds like you may be experiencing the issue being discussed in this thread. Towards the end, someone suggests leaving the web player open long enough might get it to work.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Posts: 47,390
Kudos: 14,453
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Spotify isn't working?

If you haven't already done so, blitzing your browser cache and cookies is worth a shot too (which you can do from the settings menu).

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Lover
Posts: 2
Registered: ‎08-08-2013

Re: Spotify isn't working?

Screenshot 2013-08-15 at 4.51.00 PM.pngthis is how it has been. it never goes past this even when i leave it open for hours.

Moderator
Posts: 2,283
Registered: ‎07-12-2012

Re: Spotify isn't working?

@klamon - just to confirm, is that even after clearing cache/cookies and all that jazz like Peter mentioned?

 

If so, do you have access to a different device you could test the web player on?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
Concert Regular
Posts: 4
Registered: ‎16-08-2013

Re: Spotify isn't working?

Since a few days I'm having the same problem, regardless of browser or operating system used.

Concert Regular
Posts: 4
Registered: ‎16-08-2013

Re: Spotify isn't working?

Spotify Error

Posts: 47,390
Kudos: 14,453
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: Spotify isn't working?

Are you connecting via a proxy, VPN or company network? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Concert Regular
Posts: 4
Registered: ‎15-03-2013

Re: Spotify isn't working?

@klamon your address bar seems to have lots of apps on it if lots of them are running this could be the cause of things not loading on the web player

Concert Regular
Posts: 4
Registered: ‎16-08-2013

Re: Spotify isn't working?

Yes, but it has worked before.

 

Internet Provider

Announcements
Web Player has moved
Hi there. It would seem that you're looking for the Web Player forum. We've merged Help - Web Player with Help - Desktop, so please go here.