Help - Web Player

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Music Lover
Posts: 2
Registered: ‎2013-10-30
Accepted Solution

Web Player Stuck on Advertisement

For several days now, the web player has been stuck on a JC Penny ad. The ad will not play, and when I click to play music nothing happens. Refreshing the page and clearing cookies does nothing. I'm out of ideas. I run the web player on Ubuntu linux with Firefox.

 

Thanks in advance for the help! I've attached a screenshot of the web player.

Screenshot from 2013-10-30 16:24:46.png
Solution!
Accepted by topic author lithium17
‎2015-08-28 12:16 AM
Posts: 47,389
Kudos: 17,236
Solutions: 3,488
Registered: ‎2012-07-03

Re: Web Player Stuck on Advertisement

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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View solution in original post

Solution!
Accepted by braves12 (Concert VIP)
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2013-11-14

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

 

View solution in original post


All Replies
Solution!
Accepted by topic author lithium17
‎2015-08-28 12:16 AM
Posts: 47,389
Kudos: 17,236
Solutions: 3,488
Registered: ‎2012-07-03

Re: Web Player Stuck on Advertisement

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Lover
Posts: 2
Registered: ‎2013-10-30

Re: Web Player Stuck on Advertisement

Yes, I have flash. The private browser idea seems to be working. Thank you!

Music Fan
Posts: 1
Registered: ‎2013-10-31

Re: Web Player Stuck on Advertisement

Hi,

 

The web player has been stuck on an Oakland University ad for a while now. The previews play but when I click to hear the full song it won't play. The ad won't play. I've refreshed in every way I can think of. I'm using Windows8 on Chrome on my pc.

 

Okay so I tried using an incognito window and the web player worked again. This still doesn't really solve the issue for me since I use tabs quite a bit to easily navigate my work flow. If I have to open spotify in a private window I might as well just use the desktop version since the level of inconvenience is the same. It isn't that bad, but still jarring to my work flow style. How can I fix spotify webplayer so it works in tabs again?

Posts: 14,356
Registered: ‎2013-04-06

Re: Web Player Stuck on Advertisement

Hi. Try clearing out any spotify cookies and see if that helps.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Solution!
Accepted by braves12 (Concert VIP)
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2013-11-14

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

 

Concert VIP
Posts: 6
Registered: ‎2013-11-14

Re: Web Player Stuck on Advertisement

does anyboday has a soulotion 

Concert VIP
Posts: 6
Registered: ‎2013-11-14

Re: Web Player Stuck on Advertisement

hello

Concert VIP
Posts: 6
Registered: ‎2013-11-14

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

Posts: 47,389
Kudos: 17,236
Solutions: 3,488
Registered: ‎2012-07-03

Re: Web Player Stuck on Advertisement

@braves12 does launching the web player in a private window or incognito mode make any difference? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Web Player has moved
Hi there. It would seem that you're looking for the Web Player forum. We've merged Help - Web Player with Help - Desktop, so please go here.