Help - Web Player

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Music Lover
Posts: 2
Registered: ‎30-10-2013
Accepted Solution

Web Player Stuck on Advertisement

For several days now, the web player has been stuck on a JC Penny ad. The ad will not play, and when I click to play music nothing happens. Refreshing the page and clearing cookies does nothing. I'm out of ideas. I run the web player on Ubuntu linux with Firefox.

 

Thanks in advance for the help! I've attached a screenshot of the web player.

Screenshot from 2013-10-30 16:24:46.png
Posts: 47,390
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Registered: ‎03-07-2012
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Re: Web Player Stuck on Advertisement

Does opening in a private browsing window make any difference? 

Do you have flash installed in firefox? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Music Lover
Posts: 2
Registered: ‎30-10-2013

Re: Web Player Stuck on Advertisement

Yes, I have flash. The private browser idea seems to be working. Thank you!

Music Fan
Posts: 1
Registered: ‎31-10-2013

Re: Web Player Stuck on Advertisement

Hi,

 

The web player has been stuck on an Oakland University ad for a while now. The previews play but when I click to hear the full song it won't play. The ad won't play. I've refreshed in every way I can think of. I'm using Windows8 on Chrome on my pc.

 

Okay so I tried using an incognito window and the web player worked again. This still doesn't really solve the issue for me since I use tabs quite a bit to easily navigate my work flow. If I have to open spotify in a private window I might as well just use the desktop version since the level of inconvenience is the same. It isn't that bad, but still jarring to my work flow style. How can I fix spotify webplayer so it works in tabs again?

Posts: 14,315
Registered: ‎06-04-2013

Re: Web Player Stuck on Advertisement

Hi. Try clearing out any spotify cookies and see if that helps.

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Concert VIP
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

 

Concert VIP
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

does anyboday has a soulotion 

Concert VIP
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

hello

Concert VIP
Posts: 6
Registered: ‎14-11-2013

Re: Web Player Stuck on Advertisement

web play er is stuck on young harris college ad

Posts: 47,390
Kudos: 14,424
Solutions: 3,564
Registered: ‎03-07-2012
Community Mentor
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Protector of Newbs
Troubleshooter

Re: Web Player Stuck on Advertisement

@braves12 does launching the web player in a private window or incognito mode make any difference? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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