Help - Web Player

Gig Goer
Posts: 3
Registered: ‎2013-06-29

Web player not working?

My web player does not work. 


I login online and none of the buttons down the left take me to a new screen. 


It just stays on the home screen with the green play button in the middle.


I have tried logging in/out, restarting computer many times but no difference.


I dont know if this is relevant but the spotify symbol at the top left is grey?


I am also having problems with my mac desktop app - the discover feature will not load and the home screen has disappeared?


Using Mac 10.8.4

Music Fan
Posts: 1
Registered: ‎2013-06-29

Re: Web player not working?

Same here - despite the status update on Twitter saying earlier problems with the system have been resolved.  (I'm also on Mac; also using 10.8.4.)

Concert Regular
Posts: 5
Registered: ‎2013-06-27

Re: Web player not working?

This is the same behaviour found in this post. I think the twitter status was related to another issue, not this one.


Other users (me included) are having this same problem.

Music Lover
Posts: 2
Registered: ‎2014-12-22

Re: Web player not working?

I'm on windows and I'm having a similar problem.


When I log on I get a blank screen with nothing there. I can only see the side bar... but none of the options pop up. I can only see the logo at the top.


I've tried refreshing the page and nothing seems to fix it.


This started happening to me a few days ago when it had ben working before.


I don't really have any idea why it started to do this in the first place...


Any suggestions?

Web Player has moved
Hi there. It would seem that you're looking for the Web Player forum. We've merged Help - Web Player with Help - Desktop, so please go here.