29-02-2012 03:12 PM
Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.
I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song.
I monthly pay 9,99, but it just doesn't work!!
Please give me a solution soon or I will stop using Premium!
Solved! Go to Solution.
29-02-2012 03:22 PM
Same problem here!
Just signed on and payed for premium, but it doesn't work!
Using it on a squeezebox touch, it doesn't recognize my account, tried typing in mail/spotify id, just tells me that i need premium service.
Also downloaded the windows app, same problem, no premium features only basic interface with ads!
This is not a good first impression of your service!
01-03-2012 11:51 AM
mypenburg - You had created a duplicate account on our system via Facebook. That has now been deleted--please log out and log back in with your 'mypenburg' username.
waqas, mbmjk, bjorn2run - I've checked your accounts and the upgrade should have gone through. Please log out and log in again.
vinc1994 - You also created duplicate account, but the duplicate was upgraded to Premium rather than your 'vinc1994' account. Have a look in your inbox as I've sent you an email with further instructions.
01-03-2012 07:52 PM - edited 01-03-2012 07:54 PM
I'm having the same problem.
Just started my Premium account today but it is not working. This is a problem on both PC (Still get commercials) and iPhone that is unusable.
Edit: Aaaaand now it works
03-03-2012 09:27 AM - edited 03-03-2012 09:27 AM
Are you still having trouble with your account? I've just checked and the upgrade has definitely gone through.
03-03-2012 10:01 AM - edited 03-03-2012 10:10 AM
I think i have the same problem. I just uppgraded my account to premium but it does not work on my Iphone on or my computer. it tells me i need a premium account to stream musik. when i login to get premium(again) the website tells me i alredy have spotify premium. help!!
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