Help - iOS (iPhone, iPad)

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Music Lover
Posts: 2
Registered: ‎29-02-2012
Accepted Solution

App doesn't recognize my Premium account on my iPhone

Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.

 

I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song. 

 

I monthly pay 9,99, but it just doesn't work!!

 

Please give me a solution soon or I will stop using Premium!

 

Gr. Michiel

Solution!
Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: App doesn't recognize my Premium account on my iPhone

Hello.

Ensure that you are logging in using your "bq1756" username rather than an email address. This should get you back to your playlists.
-----
Airhorn Enthusiast

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Music Lover
Posts: 2
Registered: ‎12-03-2012

Re: App doesn't recognize my Premium account on my iPhone

I tried that.  Now both my mobile and my desktop account are not premium.  Do you mind e-mailing me? 

Thanks

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Chosen by dan777edelstyn (Music Fan)
Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: App doesn't recognize my Premium account on my iPhone

Hi dan777edelstyn & MattyChan- Right now you're both on our Unlimited subscription. This gives you unlimited streaming on your laptop, but a Premium subscription is needed to stream on your phone.

 

You can upgrade to Premium easily via your subscription page. For more information about our subscription options, please check out this page of our website. 

 

 

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Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh- That's strange. Your upgrade has definitely gone through. 

 

Are you signing in with your Facebook email and password? Can you also confirm which app version you have installed on your iPhone? 

 

alrkn- You have indeed made a dupiclate account via your Facebook. Not to worry, that's gone now. 

 

To avoid confusion, I recommend always signing in with your 'alrkn' username (not your email). You could also link your Facebook to 'alrkn' via your Preferences page. 

 

 

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Solution!
Chosen by DenialSubotic (Concert Regular)
Festival Fanatic
Posts: 8
Registered: ‎24-06-2012

Re: App doesn't recognize my Premium account on my iPhone

Hi Jared

 

Please log out of your Spotify Account and then out of your Facebook account on your Iphone.

Log in Into your Facebook Accoutn again  and then into your spotify account. Then u must get a message from FB on your Screen that Facebook is starting Spotify , if u didn´t get this message , change your Facebook  password and do the same procedure this works for me , 100 % :smileywink:

 

If it works , pls Kudo :)

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Music Fan
Posts: 1
Registered: ‎29-02-2012

Re: App doesn't recognize my Premium account on my iPhone

Same problem here!

 

Just signed on and payed for premium, but it doesn't work!

 

Using it on a squeezebox touch, it doesn't recognize my account, tried typing in mail/spotify id, just tells me that i need premium service.

 

Also downloaded the windows app, same problem, no premium features only basic interface with ads!

 

This is not a good first impression of your service!

Music Fan
Posts: 1
Registered: ‎29-02-2012

Re: App doesn't recognize my Premium account on my iPhone

THis started happening to me yesterday and continuing today

Music Fan
Posts: 1
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

Yes same happening to me. Bought Premium subscription, works fine on my Mac, but not on my iPhone

Music Lover
Posts: 2
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

same here

 

Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: App doesn't recognize my Premium account on my iPhone

mypenburg - You had created a duplicate account on our system via Facebook. That has now been deleted--please log out and log back in with your 'mypenburg' username. 

 

waqas, mbmjk, bjorn2run - I've checked your accounts and the upgrade should have gone through. Please log out and log in again. 

 

vinc1994 - You also created duplicate account, but the duplicate was upgraded to Premium rather than your 'vinc1994' account. Have a look in your inbox as I've sent you an email with further instructions.

Music Lover
Posts: 2
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

Im having the same issue!! is there any way you could help me out too? thanks so much!
Music Fan
Posts: 1
Registered: ‎01-03-2012

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

I'm having the same problem.

 

Just started my Premium account today but it is not working. This is a problem on both PC (Still get commercials) and iPhone that is unusable.

 

Edit: Aaaaand now it works

 

 

Community Manager
Posts: 7,217
Registered: ‎20-01-2012
One thousand kudos. That's a ton!
Thanks for taking part in the Spotify Community this week, as we celebrate its third anniversary!
Admit it; you're a professional support specialist, aren't you?!
You must be helping a lot of people.

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

Hi Deepslackerjazz--

Are you still having trouble with your account? I've just checked and the upgrade has definitely gone through.

Music Fan
Posts: 1
Registered: ‎03-03-2012

Re: App doesn't recognize my Premium account on my iPhone

[ Edited ]

I think i have the same problem. I just uppgraded my account to premium but it does not work on my Iphone on or my computer. it tells me i need a premium account to stream musik. when i login to get premium(again) the website tells me i alredy have spotify premium. help!!

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