2012-02-29 03:12 PM
Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.
I can log in on the app, search music, but when I press a song, I get a new screen that says it's Premium material and that you need a Premium account to listen to this song.
I monthly pay 9,99, but it just doesn't work!!
Please give me a solution soon or I will stop using Premium!
Solved! Go to Solution.
2012-03-10 10:59 AM
2012-06-21 11:45 AM
Hi dan777edelstyn & MattyChan- Right now you're both on our Unlimited subscription. This gives you unlimited streaming on your laptop, but a Premium subscription is needed to stream on your phone.
2012-06-24 03:17 PM
Nanjiroh- That's strange. Your upgrade has definitely gone through.
Are you signing in with your Facebook email and password? Can you also confirm which app version you have installed on your iPhone?
alrkn- You have indeed made a dupiclate account via your Facebook. Not to worry, that's gone now.
To avoid confusion, I recommend always signing in with your 'alrkn' username (not your email). You could also link your Facebook to 'alrkn' via your Preferences page.
2012-06-25 06:40 PM
Please log out of your Spotify Account and then out of your Facebook account on your Iphone.
Log in Into your Facebook Accoutn again and then into your spotify account. Then u must get a message from FB on your Screen that Facebook is starting Spotify , if u didn´t get this message , change your Facebook password and do the same procedure this works for me , 100 %
If it works , pls Kudo :)
2012-02-29 03:22 PM
Same problem here!
Just signed on and payed for premium, but it doesn't work!
Using it on a squeezebox touch, it doesn't recognize my account, tried typing in mail/spotify id, just tells me that i need premium service.
Also downloaded the windows app, same problem, no premium features only basic interface with ads!
This is not a good first impression of your service!
2012-03-01 11:51 AM
mypenburg - You had created a duplicate account on our system via Facebook. That has now been deleted--please log out and log back in with your 'mypenburg' username.
waqas, mbmjk, bjorn2run - I've checked your accounts and the upgrade should have gone through. Please log out and log in again.
vinc1994 - You also created duplicate account, but the duplicate was upgraded to Premium rather than your 'vinc1994' account. Have a look in your inbox as I've sent you an email with further instructions.
2012-03-01 07:52 PM - edited 2012-03-01 07:54 PM
I'm having the same problem.
Just started my Premium account today but it is not working. This is a problem on both PC (Still get commercials) and iPhone that is unusable.
Edit: Aaaaand now it works
2012-03-03 09:27 AM - edited 2012-03-03 09:27 AM
Are you still having trouble with your account? I've just checked and the upgrade has definitely gone through.
2012-03-03 10:01 AM - edited 2012-03-03 10:10 AM
I think i have the same problem. I just uppgraded my account to premium but it does not work on my Iphone on or my computer. it tells me i need a premium account to stream musik. when i login to get premium(again) the website tells me i alredy have spotify premium. help!!
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