Help - iOS (iPhone, iPad)

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Music Lover
Posts: 2
Registered: ‎09-04-2012
Accepted Solution

Can't login to spotify app

I signed up to spotify and created a premium account using my facebook credentials, unfortunatly I can't login to the app. When I click on the login using facebook button it opens safar and attempts to pull up facebook so I can login but the stupid thing just sits there and spins.

 

I've tried on my home wifi, work wifi, and 3g networks, redownloaded the app, and restarted the phone. Is something wrong with the service?

Community Legend
Posts: 7,291
Registered: ‎06-02-2012

Re: Can't login to spotify app

Hey, very warm welcome to the Community!

Just go here and try this link https://www.spotify.com/faccount/social/facebook/.

Does Spotify work normally in PC? Problem just in phone?

Hope this works!
Spotify Premium for music listening, user since April 2009. 100M cable modem and 1M mobile network.
Music Lover
Posts: 2
Registered: ‎09-04-2012

Re: Can't login to spotify app

Had to change the url to https://www.spotify.com/account/social/facebook/ but it works fine on the PC. The problem is just with the phone.

Community Legend
Posts: 7,291
Registered: ‎06-02-2012

Re: Can't login to spotify app

Oh my bad... I just removed /fi/ from link without joy. :smileyvery-happy:

 

But could you please try completely re-install of Spotify?

 

Please note that your offline playlists will need to be synced again after reinstallation.

 

Do the following:

  • Delete the Spotify application from your iPhone/iPod. To do this, press and hold the application until it hovers and then press the X symbol.
  • Restart your iPod/iPhone.
  • Install Spotify again from the AppStore.
Spotify Premium for music listening, user since April 2009. 100M cable modem and 1M mobile network.
Community Legend
Posts: 7,291
Registered: ‎06-02-2012

Re: Can't login to spotify app

Also you can try login with your Spotify username (numbers). You can find it by log in to Spotify.com. The password is a Facebook password I believe.
Spotify Premium for music listening, user since April 2009. 100M cable modem and 1M mobile network.
Music Fan
Posts: 1
Registered: ‎29-05-2012

Re: Can't login to spotify app

I seem to have the same problem - but the solution does not help.

A week or so ago I was trying the free Spotify on my ipod.  It all worked fine but I deleted the app after the free 48 hours.

 

Then I decided to go all in.  I got Spotify on my PC - works great using my Facebook login.

 

Upgraded to Premium.  Downloaded the app.  Selected "Login with Facebook".  The Ipod tries to connects to Facebook and shows the Facebook error: Sorry, Something went wrong.  We;'re working to fix it, blah blah.

 

I have tried removing the app several times and reinstalling but I always get the same result.

I don't even get to a Username - Password screen.

 

It was working fine last week.  The only thing I am aware of that has changed between now and then is that my iPod was upgraded to Ios 5.1.1.

 

HELP!  Or there's no point in me paying premium.

Music Fan
Posts: 1
Registered: ‎22-07-2012

Re: Can't login to spotify app

I had the same problem - I was able to login by selcting Spotify Details rather than using Facebook and entering the same id/password you would have used for Facebook.  

Gig Goer
Posts: 3
Registered: ‎20-05-2013

Re: Can't login to spotify app

This fixed the problem for me! Just use your facebook log in info!

 

Music Lover
Posts: 2
Registered: ‎18-06-2013

Re: Can't login to spotify app

I'm having the same problem now. I have been using spotify premium on my HTC one xl for the last 3 weeks.
It's been great but happened yesterday whatever radio station I got into the music plays, but it gives no sound. So I tried logging out and logging back in. Then the facebook error appears, it seems there is a link that the browser cannot find.

I use this app everyday, loved it but I never imagine it would be so hard and frustrated just to log in.
Music Fan
Posts: 1
Registered: ‎10-07-2013

Re: Can't login to spotify app

ily it worked

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