Help - iOS (iPhone, iPad)

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Gig Goer
Posts: 3
Registered: ‎2012-04-24
Accepted Solution

Cant detect iPod via USB

i've been trying to synch my iPod with Spotify for the last 2days now.it doesnt matter what i do,the software wont detect the device.
I've re.installed the app and the software on my pc but nothing seems to work.I really need a solution for this.I cant ssynch via WIFI because my Connection is to slow and it would take ages to do.
PLEASE HELP! ireally want to use Spotify,but if this doesnt get solved I'll have to cancel Premium...

Solution!
Accepted by AmoosingBerry (Concert VIP)
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2014-11-20

Re: Cant detect iPod via USB

I had the same problem. I found that the problem wasn't with the USB cable or the Ipod.

 

Did you have Spotify open on both devices?

This worked. Have spotify open on Ipod and Computer so Spotify on the computer is able to recognize the device.

 

Hope this helped.

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Solution!
Accepted by AmoosingBerry (Concert VIP)
‎2015-08-28 12:16 AM
Concert VIP
Posts: 6
Registered: ‎2014-11-20

Re: Cant detect iPod via USB

What iPods does Spotify support?

If you have an iPod Touch with iOS6 or above, you can download the Spotify app from the App Store. You can use all of the latest features Spotify has to offer such as offline syncing and instant streaming.

If you have an iPod Touch with iO5 or older, you can still use the ‘Spotify for iOS4’ app which is in the App Store.

If you have an iPod Nano, Mini, Shuffle or Classic, you can only sync local files from your computer in Spotify.

 

This answer was clear in the Ipod FAQ in Spotify.com

https://support.spotify.com/nz/learn-more/faq/#!/article/iPod-faq

 

The solution for you would be to upgrade your ipod so you can have all the features Spotify offers, which clearly you love :)

 

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Solution!
Accepted by MattSuda (International Star)
‎2015-08-28 12:16 AM
International Star
Posts: 17,145
Registered: ‎2012-02-14

Re: Cant detect iPod via USB

[ Edited ]

Hey guys!

 

It looks like Spotify has discontinued USB sync for iPods.

 

"We don't support iPod Mini, Shuffle, Classic, or Nano."

 

https://support.spotify.com/us/learn-more/faq/#!/article/iPod-faq

 

The iPod Touch is still supported over WiFi sync with the Spotify app.

Matt Suda   Community Rock Star

♫ Music keeps my heart beating ♫

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Solution!
Accepted by lkerrn (Music Fan)
‎2015-08-28 12:16 AM
Concert Regular
Posts: 5
Registered: ‎2015-03-22

Re: Cant detect iPod via USB

Yes they USED TO support all ipods but now they only do so with itouches
and iphones. Which to me is a little silly because they have also started
limiting some of their offline services. Its a great product however they
need some work on their consistency so they do not end up with a bunch of
annoyed customers.

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Solution!
Accepted by stanleymair (Gig Goer)
‎2016-01-14 10:31 PM
Music Lover
Posts: 1
Registered: ‎2016-01-14

Re: Cant detect iPod via USB

How do you sync the local files?

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All Replies
Music Lover
Posts: 2
Registered: ‎2012-04-25

Re: Cant detect iPod via USB

Same problem here.

 

My iPod touch 3G won't be detected via USB by my desktop Spotify no matter what I try. This is annoying because I can't transfer local files on playlists.

 

Any solution to this?. Evaluating premium also and this and other oddities are drawing me back, like why the hell I have files that exist on Spotify and exist on my iPod AND ITunes but refuse to play on the playlist I have on iPod (grey non-playable songs!!!!).

 

Thanks

Local Talent
Posts: 20
Registered: ‎2012-04-27

Re: Cant detect iPod via USB

Have you guys tried

 

- using different USB ports on your computers to see if it's recognised by any others than the one you're using?

- using another iPod cable?

- restarting your iPod's when they're connected and supposed to be recognised by your computers?

 

Community Manager
Posts: 8,034
Registered: ‎2012-01-20

Re: Cant detect iPod via USB

[ Edited ]

Hi everyone - I just want to clear up some points made in this thread. In order to sync your offline playlists a wifi connection is required. 

 

In fact, using a USB might actually hinder the process even further. It's key that you make sure your computer and your device are on the same wifi in order for your device to be detected. 

 

For more information please check out our FAQ page

Gig Goer
Posts: 3
Registered: ‎2012-04-24

Re: Cant detect iPod via USB

so if using USB doesnt work why does it say that i can use it to sync??

Posts: 920
Kudos: 2,120
Solutions: 70
Registered: ‎2012-04-27

Re: Cant detect iPod via USB

Actually a good point. The picture and the message at the program itself doesn't even suggest the option for the newer iPods to sync over Wifi instead it just shows the generic iPod information.

Suggestion is to change the text / logo and add a text to Wifi for the iPods.

                                                                      IDEAS: Device Management | Recover Deleted Items


Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!


Community Manager
Posts: 8,034
Registered: ‎2012-01-20

Re: Cant detect iPod via USB

[ Edited ]

DisasZt & neo-x -- If you're using an iPod Touch like the users above, then you should sync your offline playlists over a wifi connection.

 

However, if you're using an iPod Nano, Classic or Shuffle you will need to connect via USB cable to sync your local files. 

Posts: 920
Kudos: 2,120
Solutions: 70
Registered: ‎2012-04-27

Re: Cant detect iPod via USB

I understand that - I just offered a suggestion to add the wifi iPods to the place where it says sync over wifi. The information on the program itself are now misleading.

                                                                      IDEAS: Device Management | Recover Deleted Items


Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!


Gig Goer
Posts: 3
Registered: ‎2012-06-14

Re: Cant detect iPod via USB

same problem here, I used to be able to sync my ipod nano 2nd gen (no wifi, just usb) before, and it has recently become "invisible" to spotify.

 

the same ipod can be seen/used via itunes (so cable and usb ports are fine) but spotify doesn't acknowledge it at all.

please note, when I try to sync, itunes is not running so there's no conflict there. spotify version used is 0.8.3.222.g315ab79d. got a premium subscription and all i am trying to sync are my local files.

 

thanks for reading.

Gig Goer
Posts: 3
Registered: ‎2012-06-14

Re: Cant detect iPod via USB

[ Edited ]

turns out that if I try to install the previous release (0.8.2.610) it shows up the ipod again!!!

whoohooo, I think!!!

but then... wait a minute... it's upgrading without asking me to...!!

 

**bleep**!! Back to 0.8.3.222 :(((((((((((((((((((((((((((((((((

so there, the dream of connecting the ipod again has vanished because of an autoupgrade. and for a service that I pay for, this is RIDICULOUS. there is clearly a bug somewhere in the new release - can't explain why the ipod works with the previous release otherwise - and now I am not even allowed to use the old release??

 

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