Spotify don't work!

[Jojjozz]

I have a little problem with my Spotify. When I, for example, are going to play a playlist in my mobile with Spotify free, the song don't play, it only charges. Or sometimes it plays half the song and then "keep playing" but the sound isnt coming. I have tried deleting the app but it don't get any better. Strangely enough, everything works perfectly in my iPad! Is it wrong on my mobile?

[OviiiOne]

Hello and welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[ToolboxT]

Trty logging out then logging back in. If that does not work delete and reinstall the app

[Jojjozz · Accepted solution]

Hi!
I have Tried that you telled me, but it don't work.
Thanks anyway!

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[ToolboxT]

Try restoring your phone from a backup. If that doesnt work save all your files and do a clean restore