Help - iOS (iPhone, iPad)

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Music Lover
Posts: 2
Registered: ‎2014-01-20
Accepted Solution

Won't let me search

Whenever I try to search for music on my spotify on my iPhone it says "oops something went wrong" and then underneath there is a try again button but when I press it nothing happens. I am connected to good wifi and I have even deleted the app then redownloaded it and it still won't work. And now none of my old stuff will load because I can't access the offline music. My playlists page just had the loading symbol and I can't even see my playlists.
Solution!
Accepted by topic author Mary_parkerd
‎2015-08-28 12:16 AM
Posts: 47,389
Kudos: 17,016
Solutions: 3,490
Registered: ‎2012-07-03

Re: Won't let me search

Can you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Solution!
Accepted by dundermifflin00 (Concert Regular)
‎2015-08-28 12:16 AM
International Star
Posts: 16,886
Registered: ‎2012-02-14

Re: Won't let me search

@dundermifflin00 

 

Oh, I thought you were using the desktop app.

 

If you are using the web app, then your problem might be totally different.

 

I've seen other people post that they are having the same problem and what fixed it was using Spotify in a incognito window.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

Matt Suda   Community Rock Star

♫ Music keeps my heart beating ♫

View solution in original post


All Replies
Solution!
Accepted by topic author Mary_parkerd
‎2015-08-28 12:16 AM
Posts: 47,389
Kudos: 17,016
Solutions: 3,490
Registered: ‎2012-07-03

Re: Won't let me search

Can you try restarting your device by holding the home and lock buttons together until the apple logo appears on screen and then try again?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Lover
Posts: 2
Registered: ‎2014-01-20

Re: Won't let me search

Thank you so much!
Music Fan
Posts: 1
Registered: ‎2014-01-22

Re: Won't let me search

i can type in my search bar, but no related links or anything show up. basically, i can't find new songs. but everything else is working fine. 

Music Fan
Posts: 1
Registered: ‎2014-02-26

Re: Won't let me search

I am having the exact same problem! I can type in the search bar, but it doesn't bring anything up. Even when I hit enter multiple times. Were you ever able to get this figured out?

Posts: 47,389
Kudos: 17,016
Solutions: 3,490
Registered: ‎2012-07-03

Re: Won't let me search

Have you tried restarting your device like outlined above?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Roadie
Posts: 15
Registered: ‎2014-03-15

Re: Won't let me search

All of a sudden I can't search for music anymore. All I get is an error occured, please try search again.

I can play my playlists, but can no longer search for new music? Is there a problem. I have the free version on Chrome.

Music Fan
Posts: 1
Registered: ‎2014-03-15

Re: Won't let me search

It's the same for me I all of a sudden can't search either it keeps saying error I tried restarting it.

Posts: 47,389
Kudos: 17,016
Solutions: 3,490
Registered: ‎2012-07-03

Re: Won't let me search

Should be all fixed now - shout if not! ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Music Fan
Posts: 1
Registered: ‎2014-03-20

Re: Won't let me search

Now my spotify won't let me search. As in you type stuff into the search bar, but no suggestions come up and hitting enter does nothing.  
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