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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27631 Views
  • 13 replies
  • 33 likes
  • 27631 Views
  • 13 replies
  • 33 likes

Superuser Contribution Alexa Echo Dot 4th generation, Spotify skill doesn’t open

PlanPremiumCountryGermany DeviceiPhone13 proOperating SystemiOS 16 My Question or Issue Hi folks, I have a problem with my Alexa.with the connection and all this things I have no problem, but when I open the window, in the Alexa app, to lern the Spot...

  • Newbie
  • Plan Premium Country Germany  Device iPhone13 pro Operating System iOS 16   My Question or Issue   Hi folks,  I have a problem with my Alexa. with the connection and ...
  • MihailY
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends activity is not visible. I can only see few friends and nothing more

PlanPremiumCountryPolandDevice MacBook Air late 2018)Operating SystemmacOS Catalina 2022 My Question or IssueFriends activity is not visible. I've tried reinstalling the app but it's still not working. The activity of those 4 friends refresh but othe...

  • Newbie
  •   Plan Premium Country Poland Device  MacBook Air  late 2018) Operating System macOS Catalina 2022   My Question or Issue Friends activity is not visible. I've tried re...
  • Kiril
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Top Songs Don’t Change

Hello, I’ve had my spotify account for several years, and I’ve run into the annoying problem that my top songs don’t change at all. Like ever. Even though some of the songs up there I have rarely listened to, or haven’t listened to in 2 years, and tr...

  • Newbie
  • Hello,   I’ve had my spotify account for several years, and I’ve run into the annoying problem that my top songs don’t change at all. Like ever. Even though some of the songs up there I have r...
  • Maddogl1
  • Visitor
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Gradient background in main “Home” page.

 PlanPremium familyCountryAustraliaDeviceiPhone 12Operating SystemiOS 16.1.1My Question or IssueMy Home page doesn’t have gradient back ground. How do I fix it ?

42C6E81A-03D8-4AEF-B45E-0748A326CE83.png
  • Newbie
  •  Plan Premium family Country Australia Device iPhone 12 Operating System iOS 16.1.1 My Question or Issue My Home page doesn’t have gradient back ground. How do I fix it ?
  • Dian
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I force Spotify to play video ad for 30 minutes of ad free listening?

This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I work out kind of like watching a YouTube video. I ...

  • Regular
  • This might seem like an odd request but when I work out, I would prefer Spotify to not play ads during my exercise session. I would much rather prefer to get all the ads out of the way first before I...
  • Howtobehuman101
  • Visitor
  • 10815 Views
  • 2 replies
  • 0 likes
  • 10815 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Crashes in Car on First Song

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueLately, Spotify has started crashing in my car. I download music ahead of time so everything I play is already on my phone and I connect through Bluetooth to my car. I...

  • Visitor
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.2   My Question or Issue Lately, Spotify has started crashing in my car. I download music ahead of time so everythin...
  • OscarDC
  • Moderator
  • 2685 Views
  • 10 replies
  • 1 likes
  • bluetooth
    Car
    iphone
  • 2685 Views
  • 10 replies
  • 1 likes

Superuser Contribution Mitt spotify stänger av musiken efter ca 30 sek

PlanPremium YesCountry Sweden DeviceiPhone 8 and I-padOperating SystemiOS 10 My Question or IssueMitt spotify stänger av efter 30 sek! Vad är det som fel??

  • Casual Listener
  • Plan Premium Yes Country Sweden   Device iPhone 8 and I-pad Operating System iOS 10   My Question or Issue Mitt spotify stänger av efter 30 sek! Vad är det som fel??  
  • Eni
  • Moderator
  • 9075 Views
  • 4 replies
  • 0 likes
  • 9075 Views
  • 4 replies
  • 0 likes

Superuser Contribution Disconnect and pausing using bluetooth iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs of 2 IOS updates ago my iPhone 8 has been disconnecting from the bluetooth in my car when ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As of 2...
  • Lyubka
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution José María López Jiménez

Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo PlANPremiumCountryMexico DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueolvide mi cuenta en un...

  • Newbie
  • Olvide mi correo en una cuenta Premium y me siguen descontando, quisiera ver como la podria cancelar sin correo  PlAN Premium Country Mexico  Device iPhone 11 Operating System (iOS ...
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ‘and more’ not available on playlists

PlanFree/PremiumCountryU.KDevice(iPhone SE 2020)Operating System(iOS 16.1)I can no longer view the list of songs in a playlist that isn’t my own because the ‘and more’ button is not working. This issue started recently, I have tried deleting the app ...

  • Casual Listener
  • Plan Free/Premium Country U.K Device (iPhone SE 2020) Operating System (iOS 16.1) I can no longer view the list of songs in a playlist that isn’t my own because the ‘and more’ button is not w...
  • AlejaR
  • Moderator
  • 799 Views
  • 3 replies
  • 0 likes
  • iOS
  • 799 Views
  • 3 replies
  • 0 likes

Superuser Contribution AirPods pausing Spotify after a few seconds

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 5.4 My Question or IssueI have a brand new iPhone 13 and now I have brand new AirPods 3rd generation. Spotify is pausing after a few seconds every time I use it. I have tried removing the app and...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 5.4   My Question or Issue I have a brand new iPhone 13 and now I have brand new AirPods 3rd generation.  Spotify is ...
  • Lyubka
  • Moderator
  • 2442 Views
  • 7 replies
  • 0 likes
  • 2442 Views
  • 7 replies
  • 0 likes

Superuser Contribution AppleTV songs stop and it backs out of playlist

Not sure if this is a known issue, but I've got a playlist (nothing fancy, songs searched/added, works on mac, phone, Tesla, etc. just fine). When I play it, then enable shuffle, and within 30 seconds, the song stops and it backs out to the main menu...

  • Visitor
  • Not sure if this is a known issue, but I've got a playlist (nothing fancy, songs searched/added, works on mac, phone, Tesla, etc. just fine).   When I play it, then enable shuffle, and within ...
  • AlejaR
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening History does NOT show streamings from Spotify Connect speakers(like Sonos)

PlanPremiumCountryCanadaDeviceiPhone SE 2020Operating SystemiOS 16.1.1 My Question or IssueListening history does not show streamings from speakers

  • Newbie
  • Plan Premium Country Canada Device iPhone SE 2020 Operating System iOS 16.1.1   My Question or Issue Listening history does not show streamings from speakers
  • Kiril
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS 16 Beta / Spotify Connect: Volume keeps lowering

PlanPremiumCountrySwedenDeviceiPhone 12 ProOperating SystemiOS 16 Public Beta 3 My IssueWhile I understand that this might be caused by the iOS 16 Public Beta, and may be addressed in future app update: every time I connect to Spotify Connect on my Y...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 12 Pro Operating System iOS 16 Public Beta 3   My Issue While I understand that this might be caused by the iOS 16 Public Beta, and may be a...
  • biuroimagazyn
  • Regular
  • 5170 Views
  • 44 replies
  • 8 likes
  • 5170 Views
  • 44 replies
  • 8 likes

Solved!!Superuser Contribution The queue button has gone from the now playing screen.

When I start playing my playlists that I made the now playing button has vanished. Can’t find it anywhere in the now playing screen. Also noticed that the way to songs are displayed in the playlist are different but apparently my app wasn’t updated. ...

  • Casual Listener
  • When I start playing my playlists that I made the now playing button has vanished. Can’t find it anywhere in the now playing screen. Also noticed that the way to songs are displayed in the playlist a...
  • AlejaR
  • Moderator
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Can't start playback

PlanPremiumCountry DeviceiPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) I can't start playback because a notification is blocking the play button in the Spotify app. Please see attached screenshot.

  • Casual Listener
  •   Plan Premium Country   Device iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I can't start playback because a notification is blocking the play bu...
  • Amayy
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Playback popup notification problem
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution When i choose BT devices to connect to it shows me someone is listening

I clicked on the "current device" section (iOS), already connected to my headphones, but it showed me under a different connectable device that someone is listening. Are they listening to my audio or is it just showing me that device is being used by...

  • Visitor
  • I clicked on the "current device" section (iOS), already connected to my headphones, but it showed me under a different connectable device that someone is listening. Are they listening to my audio or...
  • AlejaR
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Discover Weekly missing

I can no longer find Discover Weekly in my iPhone APP. I have an iPhone 13 running iOS 16.1.1 and the latest Spotify update. It used to be on my home page I think or in My mixes, I'm not sure. But now it's nowhere. I can still find it on the Spotify ...

  • Visitor
  • I can no longer find Discover Weekly in my iPhone APP. I have an iPhone 13 running iOS 16.1.1 and the latest Spotify update. It used to be on my home page I think or in My mixes, I'm not sure. But no...
  • MateusM
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution My lyrics sharing button is not showing apparently. I am on student plan.

Lyrics share button is not showing up. I tried reinstalling the app and clearing the catch. I tried basically everything. I am on student plan right now. Is there any way to fix this

  • Visitor
  • Lyrics share button is not showing up. I tried reinstalling the app and clearing the catch. I tried basically everything. I am on student plan right now. Is there any way to fix this
  • Eni
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch app not showing music

Student Premium, USAiPhone 7/Apple Watch Series 3iOS 12.1.4/watchOS 5.0.1 I recently got a replacement iPhone 7 and loaded a backup of my old device onto it. When I played music on my old iPhone (also a 7), the watch app would automatically open and ...

  • Casual Listener
  • Student Premium, USA iPhone 7/Apple Watch Series 3 iOS 12.1.4/watchOS 5.0.1   I recently got a replacement iPhone 7 and loaded a backup of my old device onto it. When I played music on my ol...
  • Alfie3
  • Visitor
  • 78405 Views
  • 24 replies
  • 1 likes
  • 78405 Views
  • 24 replies
  • 1 likes