Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26965 Views
  • 13 replies
  • 33 likes
  • 26965 Views
  • 13 replies
  • 33 likes

Superuser Contribution Can’t log into iPhone app

PlanPremiumCountrycanada DeviceiPhone 11Operating System My Question or IssueRecently got a new phone and can’t log in to my app, keeps telling me there was an issue and to try again later. Have looked at other threads, changed my password, deleted a...

  • Casual Listener
  • Plan Premium Country canada    Device iPhone 11 Operating System     My Question or Issue Recently got a new phone and can’t log in to my app, keeps telling me there wa...
  • george_zyryanov
  • Visitor
  • 2298 Views
  • 6 replies
  • 1 likes
  • 2298 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify stops playing song approx 30 secs after starting! Please HELP!

Hi, folks. I have a Spotify Premium acct and I primarily use an iPod (iOS 14.3). I'm not always connected to the Internet when I use Spotify/my iPod. Generally, the problem I have is when I listen to music through my bluetooth headphones. If I start ...

  • Casual Listener
  • Hi, folks.   I have a Spotify Premium acct and I primarily use an iPod (iOS 14.3).  I'm not always connected to the Internet when I use Spotify/my iPod.   Generally, the problem I ...
  • Ver
  • Spotify Legend
  • 898 Views
  • 3 replies
  • 0 likes
  • 898 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I loop a song on Xfinity X1 App?

How do I loop a song on the Xfinity X1 Spotify App? I can't find the button but I may be missing it...

  • Newbie
  • How do I loop a song on the Xfinity X1 Spotify App? I can't find the button but I may be missing it...  
  • Ver
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads are broken

PlanPremiumCountryU.S.Device(iPhone 12)Operating System(iOS 14) My Question or Issue Nothing is downloading on Spotify. None of my playlist are downloading or any albums. It says it's downloaded but it's not. I have deleted and reinstalled the app bu...

  • Newbie
  • Plan Premium Country U.S. Device (iPhone 12) Operating System (iOS 14)   My Question or Issue   Nothing is downloading on Spotify. None of my playlist are downloading or any albu...
  • Ivan
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accessibility

PlanPremiumCountryUSADevice(iPhone 11)Operating System(iOS 14.2)My Question or IssueHey, I'm not sure if this is the right place to do this, but Spotify should implement a feature that allows you to listen to a playlist without having to go into the ...

  • Newbie
  • Plan Premium Country USA Device (iPhone 11) Operating System (iOS 14.2) My Question or Issue Hey, I'm not sure if this is the right place to do this, but Spotify should implement a feature t...
  • Ivan
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing half way through and goes those random song/playlist

FamilyPremiumUS Iphone X Every time I play a song, half way through it cuts to another song from a random playlist. I can not remove this random playlist or the songs. And even those songs cut half way and go to another song. This is not happening on...

  • Regular
  • Family Premium US   Iphone X   Every time I play a song, half way through it cuts to another song from a random playlist.  I can not remove this random playlist or the songs.&nbs...
  • edicapacha
  • Regular
  • 3169 Views
  • 10 replies
  • 1 likes
  • 3169 Views
  • 10 replies
  • 1 likes

Superuser Contribution Battery draining and overheating

PlanPremiumCountry Device(iphone11)Operating System(ios 13.3.1) My Question or IssueAs title says. It been happening for a month now. I think it only happens when i’m offline. Has anyone else got this problem??

  • Music Fan
  • Plan Premium Country   Device (iphone11) Operating System (ios 13.3.1)   My Question or Issue As title says. It been happening for a month now. I think it only happens when i’m o...
  • Novy
  • Moderator
  • 605 Views
  • 11 replies
  • 0 likes
  • 605 Views
  • 11 replies
  • 0 likes

Yerel dosyalar iOS'ta görünmüyor

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

  • Regular
  • Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?
  • DDay88
  • Newbie
  • 3980 Views
  • 11 replies
  • 0 likes
  • 3980 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify seems to crash randomly

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueHello,So the Spotify app on my phone seems to have an issue that has popped up around a week or two ago. It usually occurs in offline mode. I would be listening to any son...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Operating System iOS 14.2   My Question or Issue Hello, So the Spotify app on my phone seems to have an issue that has popped up around a week ...
  • Ver
  • Spotify Legend
  • 1211 Views
  • 12 replies
  • 9 likes
  • 1211 Views
  • 12 replies
  • 9 likes

Superuser Contribution Earphones not playing

PlanPremiumCountryCanada iphone 7Operating System14.2My Question or IssueMy earphones are not working nothing wrong with the phone earphones and mic work on all other apps and phone calls take your phones out and music will play but then in music pau...

  • Visitor
  • Plan Premium Country Canada  iphone 7 Operating System 14.2 My Question or Issue My  earphones are not working nothing wrong with the phone  earphones and mic work on all other...
  • Ver
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skipping to random new song

PlanPremiumCountryUSA DeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueWhen I load up my queue of songs or I go into one of my playlists and hit play or shuffle play after about 30 to 45 seconds the song is skipped to a new song and new qu...

  • Newbie
  •   Plan Premium Country USA   Device iPhone 12 Operating System iOS 14.2   My Question or Issue When I load up my queue of songs or I go into one of my playlists and hit pla...
  • Novy
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.3 When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double checked and made sure repeat and shuffle are off. I’ve toggled autoplay off and...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 14.3   When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double check...
  • Novy
  • Moderator
  • 463 Views
  • 3 replies
  • 1 likes
  • 463 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music keeps pausing on mobile app

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 14.2Spotify Version8.5.86 For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is very annoying. I have tried absolutely everything that is being suggested in o...

  • Regular
  • Plan Premium Country Canada Device iPhone 11 Operating System iOS 14.2 Spotify Version 8.5.86   For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is ...
  • Eni
  • Moderator
  • 887 Views
  • 9 replies
  • 2 likes
  • 887 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution delete unseeable songs

hi I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think.so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. even when I turn the ‘hide unplayable songs’ setting off... is there ...

  • Regular
  • hi    I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think. so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. e...
  • Jeremy
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashing

PlanFree/PremiumCountryFranceDevice(iPhone SE 2020)Operating System(iOS 14.2)My Question or IssueHello,For 2 weeks the spotify application has been shutting down by itself for no reason on my iphone. I think it came from my phone but no because I jus...

  • Regular
  • Plan Free/Premium Country France Device (iPhone SE 2020) Operating System (iOS 14.2) My Question or Issue Hello, For 2 weeks the spotify application has been shutting down by itself for n...
  • Jeremy
  • Spotify Legend
  • 636 Views
  • 8 replies
  • 2 likes
  • 636 Views
  • 8 replies
  • 2 likes

Superuser Contribution Music pausing on iPad when switching apps

PlanPremiumCountryUSADeviceiPad (6th Generation)Operating SystemiPadOS 14.3 My Question or Issue the music pauses and skips when I switch from app to app. I had no problem on my iPhone.

  • Casual Listener
  • Plan Premium Country USA Device iPad (6th Generation) Operating System iPadOS 14.3   My Question or Issue   the music pauses and skips when I switch from app to app. I had no pro...
  • Jeremy
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution IPhone X Mute

Hi,I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute button on and off does not work. Resetting the phone ...

  • Casual Listener
  • Hi, I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute ...
  • Jeremy
  • Spotify Legend
  • 635 Views
  • 3 replies
  • 0 likes
  • 635 Views
  • 3 replies
  • 0 likes

Spotify randomly pauses

When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared because I feel like I’m getting hacked or something.

  • Visitor
  • When I listen to Spotify when using the app called Ibispaint X to draw.. the music randomly pauses but when I listen to Spotify anywhere else it doesn’t pause at all.. I’m starting to get scared beca...
  • poptartfandom
  • Visitor
  • 5487 Views
  • 3 replies
  • 1 likes
  • 5487 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Premium Mobile Not Working With Bluetooth

I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spotify premium features (devices, group session, song...

bbg1.png htr1.png
  • Newbie
  • I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spo...
  • Jeremy
  • Spotify Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes