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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26661 Views
  • 13 replies
  • 33 likes
  • 26661 Views
  • 13 replies
  • 33 likes

Superuser Contribution Lyrics not working

PlanPremiumCountryEcuadorDeviceIphone 11Operating SystemiOS 14.2 My Question or IssueI've had a premium account for years, I have a family plan so there's six of us in the same plan, each of us has a separate account. The lyrics have NEVER worked in ...

  • Visitor
  • Plan Premium Country Ecuador Device Iphone 11 Operating System iOS 14.2   My Question or Issue I've had a premium account for years, I have a family plan so there's six of us in the sa...
  • Alex
  • Spotify Legend
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS player keeps shutting down

PlanFreeCountryUSADevice(iPhone 11)Operating System(iOS 14.3)My Question or Issueso when I start playing a song after a 30 seconds the app shuts down and the song stops so I have to go back to the app and turn the song on again and again. I already t...

  • Casual Listener
  • Plan Free Country USA Device (iPhone 11) Operating System (iOS 14.3) My Question or Issue so when I start playing a song after a 30 seconds the app shuts down and the song stops so I have to...
  • Ver
  • Spotify Legend
  • 511 Views
  • 3 replies
  • 1 likes
  • 511 Views
  • 3 replies
  • 1 likes

Superuser Contribution Serious Bug: iPhone suddenly stops playing and switches to FireFox WebPlayer and also switches songs

Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not listen to the type of music it selects. I am 99% sure t...

  • Newbie
  • Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not list...
  • Ver
  • Spotify Legend
  • 1897 Views
  • 9 replies
  • 3 likes
  • 1897 Views
  • 9 replies
  • 3 likes

Superuser Contribution [ios] Spotify gets closed by iOS when you play songs in offline mode and put the App in background

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 14.3 My Question or Issue1. Download an album2. switch to offline mode3. play the album (ie first song) 4. stay in app, keep it in foreground for 3 minutesactual -> playback is fine5. restar...

  • Casual Listener
  •   Plan Premium Country Germany Device iPhone 11 Operating System iOS 14.3   My Question or Issue 1. Download an album 2. switch to offline mode 3. play the album (ie first song...
  • Ivan
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Keeps Crashing

DeviceiPhone XR Operating SystemiOS 14.2 PlanPremium CountryCanada My IssueUsually about halfway through listening to music on my Spotify app the app will crash. This has been a problem for months now. I would delete the app and reinstall it like mos...

  • Casual Listener
  • Device iPhone XR   Operating System iOS 14.2   Plan Premium   Country Canada   My Issue Usually about halfway through listening to music on my Spotify app the app wil...
  • Mihail
  • Spotify Legend
  • 362 Views
  • 2 replies
  • 1 likes
  • 362 Views
  • 2 replies
  • 1 likes

Superuser Contribution [iOS] AUTOPLAY

Since you changed things recently, now Autoplay no longer works!Come on guys. There was nothing wrong with the way everything worked a week or so ago!!I'm on Premium - have been for years, but am seriously considering cancelling.

  • Casual Listener
  • Since you changed things recently, now Autoplay no longer works! Come on guys. There was nothing wrong with the way everything worked a week or so ago!! I'm on Premium - have been for years, but am...
  • Ivan
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • iOS
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joe Rogan Experience not available in Egypt?

PlanFreeCountryEgyptDevice(iPhone XS, iPad Pro)Operating System(iOS 14.2) My Question or IssueI live in Egypt and have been trying by all means to continue watching the Joe Rogan Experience after the move to Spotify. I can reach the content on my Mac...

  • Visitor
  • Plan Free Country Egypt Device (iPhone XS, iPad Pro) Operating System (iOS 14.2)   My Question or Issue I live in Egypt and have been trying by all means to continue watching the J...
  • Ivan
  • Spotify Legend
  • 1975 Views
  • 1 replies
  • 3 likes
  • Egypt
    joe rogan
  • 1975 Views
  • 1 replies
  • 3 likes

Superuser Contribution [iOS][Browse] I can’t listen to any artist

When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many artists and it don’t work.I don’t understand because ads works...

  • Visitor
  • When I go to the artists page and play listen it wont work, I can’t even listen to their albums.   The only thing that work is when I listen to it from random playlist. I tried it with many ar...
  • Ivan
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Browse
    iOS
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won’t play one specific artist

PlanFreeCountryUSA Device(iPhone XR)Operating System(iOS 10) My Question or Issue For about two months now, Spotify has refused to play one specific artist. It seems to play anyone else. I have had to completely delete and redownload the app every si...

  • Visitor
  • Plan Free Country USA   Device (iPhone XR) Operating System (iOS 10)   My Question or Issue   For about two months now, Spotify has refused to play one specific artist. It ...
  • Ivan
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] app randomly crashes during playback

PlanPremiumCountryEUDevice(iPhone XS, iOS 14.2) My Question or Issuemy iOS app upon starting a song often, but not always, will stop playing after random intervals. When this happens the now playing field on my lock screen shows nothing (see screensh...

nowplaying.png
  • Casual Listener
  • Plan Premium Country EU Device (iPhone XS, iOS 14.2)   My Question or Issue my iOS app upon starting a song often, but not always, will stop playing after random intervals. When this hap...
  • Mihail
  • Spotify Legend
  • 1177 Views
  • 15 replies
  • 1 likes
  • Crash
    iOS
    stop playback
  • 1177 Views
  • 15 replies
  • 1 likes

Superuser Contribution App crashes roughly 30 seconds into songs

iPhone XIOS 13.4.1Spotify Free Versión 8.5.55.856 Spotify will crash while playing music occasionally. It happens roughly 30 seconds into a song. Upon reopening app the same song will be playing however it will be set to 2 seconds in. Happens with or...

  • Casual Listener
  • iPhone X IOS 13.4.1 Spotify Free Versión 8.5.55.856   Spotify will crash while playing music occasionally. It happens roughly 30 seconds into a song. Upon reopening app the same song will be...
  • graceemerritt
  • Newbie
  • 8663 Views
  • 13 replies
  • 4 likes
  • 8663 Views
  • 13 replies
  • 4 likes

Superuser Contribution No playable files issue

hi, I drive a Mercedes c300 and have Spotify premium on iPhone XS Max. I love having album covers up while my phone is connected to my car but when I connect to Bluetooth all song info shows up except the album cover and if I connect with usb to my p...

  • Visitor
  • hi, I drive a Mercedes c300 and have Spotify premium on iPhone XS Max. I love having album covers up while my phone is connected to my car but when I connect to Bluetooth all song info shows up excep...
  • FeliksNebotov
  • Visitor
  • 12437 Views
  • 2 replies
  • 0 likes
  • 12437 Views
  • 2 replies
  • 0 likes

Daily mix named not numbered now?

PlanPremiumCountryUsDeviceAcross multiple Apple devices Operating Systemmultiple My Question or IssueNo longer receiving daily mixes that are numbered like “Daily Mix 1” etc. under “Made for you” or doing a search for “daily mix”. They now appear as ...

  • Newbie
  • Plan Premium Country Us Device Across multiple Apple devices  Operating System multiple   My Question or Issue No longer receiving daily mixes that are numbered like “Daily Mix 1”...
  • Heres_ian
  • Regular
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

[iOS][Podcasts] Can’t listen to JRE and hear directions from car

I am trying to listen to the JRE podcast in my car but it pauses every time Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do when driving. This makes it very frustrating because I am ...

  • Visitor
  • I am trying to listen to the JRE podcast in my car but it pauses every time  Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do w...
  • 211 Views
  • 0 replies
  • 0 likes
  • iOS
    Podcasts
  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant change playlist cover

The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11)

  • Newbie
  • The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11) 
  • Ver
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name Order does not hold

We are a Premium subscriber and have an issue. Specifically, name order. Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). ...

  • Casual Listener
  • We are a Premium subscriber and have an issue.  Specifically, name order.  Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is co...
  • Ivan
  • Spotify Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics not working properly

PlanPremiumCountryBrazilDeviceiPhone 11Operating SystemiOS 14.2 My Question or IssueEvery time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bottom and it works for at least 20 seconds (sometimes it’s more than that), unt...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone 11 Operating System iOS 14.2   My Question or Issue Every time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bott...
  • Ver
  • Spotify Legend
  • 1503 Views
  • 1 replies
  • 0 likes
  • bug
    lyrics
  • 1503 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution random plag bug

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem with random playing, when I click the button to make random albums play on the ar...

  • Regular
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a pro...
  • dxon012
  • Regular
  • 1540 Views
  • 21 replies
  • 0 likes
  • 1540 Views
  • 21 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play any artist

I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I have tried everything on the Spotify help page the ...

  • Casual Listener
  • I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I ...
  • Ver
  • Spotify Legend
  • 524 Views
  • 6 replies
  • 0 likes
  • 524 Views
  • 6 replies
  • 0 likes

Superuser Contribution shuffle not working

DeviceiPhone XOperating SystemiOS 14.2 My Question or Issueshuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuffle albums it plays one song but doesn't play the next song the queue ...

  • Newbie
  • Device iPhone X Operating System iOS 14.2   My Question or Issue shuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuff...
  • Jeremy
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes