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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27478 Views
  • 13 replies
  • 33 likes
  • 27478 Views
  • 13 replies
  • 33 likes

[iOS][Podcasts] Can’t listen to JRE and hear directions from car

I am trying to listen to the JRE podcast in my car but it pauses every time Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do when driving. This makes it very frustrating because I am ...

  • Visitor
  • I am trying to listen to the JRE podcast in my car but it pauses every time  Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do w...
  • 212 Views
  • 0 replies
  • 0 likes
  • iOS
    Podcasts
  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant change playlist cover

The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11)

  • Newbie
  • The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11) 
  • Ver
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name Order does not hold

We are a Premium subscriber and have an issue. Specifically, name order. Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). ...

  • Casual Listener
  • We are a Premium subscriber and have an issue.  Specifically, name order.  Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is co...
  • Ivan
  • Spotify Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics not working properly

PlanPremiumCountryBrazilDeviceiPhone 11Operating SystemiOS 14.2 My Question or IssueEvery time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bottom and it works for at least 20 seconds (sometimes it’s more than that), unt...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone 11 Operating System iOS 14.2   My Question or Issue Every time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bott...
  • Ver
  • Spotify Legend
  • 1507 Views
  • 1 replies
  • 0 likes
  • bug
    lyrics
  • 1507 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution random plag bug

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem with random playing, when I click the button to make random albums play on the ar...

  • Regular
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a pro...
  • dxon012
  • Regular
  • 1553 Views
  • 21 replies
  • 0 likes
  • 1553 Views
  • 21 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play any artist

I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I have tried everything on the Spotify help page the ...

  • Casual Listener
  • I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I ...
  • Ver
  • Spotify Legend
  • 529 Views
  • 6 replies
  • 0 likes
  • 529 Views
  • 6 replies
  • 0 likes

Superuser Contribution shuffle not working

DeviceiPhone XOperating SystemiOS 14.2 My Question or Issueshuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuffle albums it plays one song but doesn't play the next song the queue ...

  • Newbie
  • Device iPhone X Operating System iOS 14.2   My Question or Issue shuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuff...
  • Jeremy
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify not playing music on iPhone when pressing play/not showing on Lock Screen.

My Question or Issueon my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleting and reinstalling helps until I close the app then ...

  • Visitor
  • My Question or Issue on my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleti...
  • Jeremy
  • Spotify Legend
  • 1261 Views
  • 1 replies
  • 2 likes
  • 1261 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcast can't be played or downloaded

PlanPremiumCountryGermany DeviceiPhone XS / MacBook Pro 2020Operating Systemlatest iOS or MacOS version My Question or IssueHey there, since yesterday I am not able to play or download podcasts even though I have tried the following:Logging out and i...

  • Visitor
  • Plan Premium Country Germany   Device iPhone XS / MacBook Pro 2020 Operating System latest iOS or MacOS version   My Question or Issue Hey there, since yesterday I am not able to...
  • Jeremy
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App Crashing

PlanFreeCountryAmericaDeviceiPhone 6+ My Question or IssueThe problem that I have is, every three quarters of every song or about every one eighth of every podcast my app crashes. This has been a problem for a while for me. Also, just a suggestion, I...

  • Casual Listener
  • Plan Free Country America Device iPhone 6+   My Question or Issue The problem that I have is, every three quarters of every song or about every one eighth of every podcast my app crashes...
  • Ivan
  • Spotify Legend
  • 861 Views
  • 6 replies
  • 0 likes
  • 861 Views
  • 6 replies
  • 0 likes

[iOS][Other] Lyrics feature not available on Iphone

Have spotify Family premium from Switzerland on Iphone 8, latest updates installed. My spotify never shows lyrics below the songs. A friend of mine has the same phone and paid account as well but has access to lyrics. Any idea why?

  • Visitor
  • Have spotify Family premium from Switzerland on Iphone 8, latest updates installed. My spotify never shows lyrics below the songs. A friend of mine has the same phone and paid account as well but has...
  • 272 Views
  • 0 replies
  • 2 likes
  • iOS
    Other
  • 272 Views
  • 0 replies
  • 2 likes

Locals Files wont show up on Iphone.

PlanFamily PremiumCountryPolandDeviceIphone XOperating SystemIOS 14.2 I tried today to have some songs on spotify that wasnt added it perfectly work to moment when im trying to download them on my iphone. I tried litteraly everythink and it's still n...

  • Casual Listener
  • Plan Family Premium Country Poland Device Iphone X Operating System IOS 14.2   I tried today to have some songs on spotify that wasnt added it perfectly work to moment when im trying to...
  • Igcr
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution CarPlay constantly crashing

PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.2.1Spotify 8.5.86.739 I've recently moved from Apple Music to Spotify but think I'm going to have to move back. Carplay is constanly crashing since installing the Spotify app. I have tried...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System iOS 14.2.1 Spotify 8.5.86.739   I've recently moved from Apple Music to Spotify but think I'm going to have to move back.&...
  • CarlosE
  • Moderator
  • 6149 Views
  • 3 replies
  • 2 likes
  • 6149 Views
  • 3 replies
  • 2 likes

Superuser Contribution Extremely slow when scrolling

My Question or Issue Recently my spotify app has become incredibly slow when scrolling through my playlist, so much that it doesn’t even respond to the scrolling by the time i’m halfway through. I’m on iOS 14.2 (iPhone 11) and i’ve tried restarting m...

  • Newbie
  • My Question or Issue  Recently my spotify app has become incredibly slow when scrolling through my playlist, so much that it doesn’t even respond to the scrolling by the time i’m halfway throug...
  • Ver
  • Spotify Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes every day while playing a song

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.2 My Question or IssueEvery day for the past month, Spotify has crashed while playing a song. When I start Spotify again it starts playing the same song from the beginning. If I have my ...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 mini Operating System iOS 14.2    My Question or Issue Every day for the past month, Spotify has crashed while playing a song. When I sta...
  • Jeremy
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 2 likes
  • 606 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify connect Denon AVR missing in iOS

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 14.2, Spotify 8.5.86.739 My Question or IssueiPhone cannot connect to my Denon AVR anymore. Android phone can still connect and play music.spotify connect is a very important feature. Do you ...

  • Newbie
  • Plan Premium Country Germany Device iPhone X Operating System iOS 14.2, Spotify 8.5.86.739   My Question or Issue iPhone cannot connect to my Denon AVR anymore.  Android phone ca...
  • Alex
  • Spotify Legend
  • 1537 Views
  • 1 replies
  • 0 likes
  • Connect
    Denon AVR
    iOS AirPlay
  • 1537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not right now?

PlanPremiumCountryGermanyDeviceiPhone 7+Operating SystemiOS 14.2 My Question or IssueLast time i stated my problems with the on going issues with Spotify crashing constantly and draining the energy down in less then an hour now since some weeks have ...

  • Casual Listener
  •   Plan Premium Country Germany Device iPhone 7+ Operating System iOS 14.2   My Question or Issue Last time i stated my problems with the on going issues with Spotify crashing con...
  • Jeremy
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] ITunes bought local files do not show album cover art on IPhone

I have been a fan of Spotify for years. The only thing that always bugged me was the horrible way of adding local files to your Spotify playlists. Every time I buy songs from ITunes and want to add them as a local file, the album cover art is not sho...

  • Regular
  • I have been a fan of Spotify for years. The only thing that always bugged me was the horrible way of adding local files to your Spotify playlists. Every time I buy songs from ITunes and want to add t...
  • 247 Views
  • 0 replies
  • 1 likes
  • iOS
    Playlists
  • 247 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify randomly pausing on Iphone XR

PlanPremiumCountryUSDeviceiphone XROperating System13.1.3 My Question or IssueI have had spotify premium for a couple years now, never had any issues. Recently upgraded to Iphone XR from iphone 6S. Spotify is randomly pausing now and driving me crazy...

  • Casual Listener
  •   Plan Premium Country US Device iphone XR Operating System 13.1.3   My Question or Issue I have had spotify premium for a couple years now, never had any issues. Recently upgrad...
  • Eni
  • Moderator
  • 1919 Views
  • 4 replies
  • 2 likes
  • 1919 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Playlist stops after first song

Hey! I have Spotify installed on two aging apple products, an iPad mini 1st (iOS 9.3.5) and an iPhone 5 (iOS 10.3.3). If I start a playlist on any of those the music will stop after the very first song, the next one does not start automatically unles...

  • Regular
  • Hey! I have Spotify installed on two aging apple products, an iPad mini 1st (iOS 9.3.5) and an iPhone 5 (iOS 10.3.3). If I start a playlist on any of those the music will stop after the very first so...
  • CarlosE
  • Moderator
  • 1281 Views
  • 6 replies
  • 0 likes
  • 1281 Views
  • 6 replies
  • 0 likes