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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27060 Views
  • 13 replies
  • 33 likes
  • 27060 Views
  • 13 replies
  • 33 likes

Device List - Google Home no longer showing

PlanPremiumCountryAustralia DeviceiPhone XOperating Systemios My Question or Issue Upgrade to Premium last night. Now Google devices keep diapering form the available device list in the Spotify App. Have tried:* Uninstalling everything* Reinstalling*...

  • Regular
  • Plan Premium Country Australia   Device iPhone X Operating System ios   My Question or Issue   Upgrade to Premium last night. Now Google devices keep diapering form the ava...
  • sakkisays
  • Newbie
  • 14215 Views
  • 9 replies
  • 0 likes
  • 14215 Views
  • 9 replies
  • 0 likes

Off line mode not working

Plan : PremiumCountry : Canada DeviceiPhone SE (the old one)Operating SystemiOS 13.7 My QuestionThe off line mode does not work since a month if I'm not connected to wi-fi even if i'm Premium.When connected to wifi and start to play a song, it will p...

  • Casual Listener
  •   Plan : Premium Country : Canada   Device iPhone SE (the old one) Operating System iOS 13.7   My Question The off line mode does not work since a month if I'm not ...
  • Emilia_8
  • Community Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes

We need a way to clear an entire mobile queue (iOS)

(Premium)U.S. Device(iPhone XS Max)Operating System(iOS 12.3.1)Spotify Version8.5.7.601 I have run into this a bunch of times and don't know why it wasn't an issue before which makes me think it's a bug? I've had various playlists of mine add to my q...

  • Music Fan
  • (Premium) U.S.   Device (iPhone XS Max) Operating System (iOS 12.3.1) Spotify Version 8.5.7.601   I have run into this a bunch of times and don't know why it wasn't an issue befor...
  • Vlracl
  • Newbie
  • 30930 Views
  • 19 replies
  • 37 likes
  • 30930 Views
  • 19 replies
  • 37 likes

Solved!! (IOS) bug

PlanFree CountryUnited States Device(Iphone XR) Operating System(iOS) My Question or IssueEvery time I try to go look at a album or artist, (the screen that shows their name or album name) when I click the the area with all the songs nothing happens,...

  • Casual Listener
  •   Plan Free   Country United States    Device (Iphone XR)   Operating System (iOS)   My Question or Issue Every time I try to go look at a album or ...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 3 replies
  • 1 likes
  • 472 Views
  • 3 replies
  • 1 likes

Lyrics don’t work mobile

I live in a country that provides lyrics. However my Spotify on mobile dosent show lyrics but only the genius btl. I have checked countless times and my account is updated but I still don’t get the lyrics. Some of my friends have these problems and s...

  • Casual Listener
  • I live in a country that provides lyrics. However my Spotify on mobile dosent show lyrics but only the genius btl. I have checked countless times and my account is updated but I still don’t get the l...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 3 replies
  • 1 likes
  • 387 Views
  • 3 replies
  • 1 likes

Spotify Lyrics

Las letras de las canciones no aparecen al momento de reproducirlas. Mi aplicación se encuentra actualizada, he probado con distintas canciones y las letras continúan sin aparecer, y no encuentro una opción como para activar la sincronización de las ...

  • Newbie
  • Las letras de las canciones no aparecen al momento de reproducirlas. Mi aplicación se encuentra actualizada, he probado con distintas canciones y las letras continúan sin aparecer, y no encuentro una...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Where did the Lyrics go?!?!?!?

So for about two weeks, the IOS app had a Lyrics feature, and it was glorious! And then it was gone. With nary a word, a warning nor an explanation from those on high. Where did they go?!?!?!?! Why were they removed???? And why aren't they back???

  • Casual Listener
  • So for about two weeks, the IOS app had a Lyrics feature, and it was glorious! And then it was gone. With nary a word, a warning nor an explanation from those on high. Where did they go?!?!?!?! Why w...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

songs not playing on offline mode

PlanPremiumCountryUnited KingdomDeviceiPhone 7Operating SystemiOS 13.6My Question or IssueA lot of downloaded songs i try to play on offline mode just don’t play until i have either an network connection or mobile data

  • Casual Listener
  •   Plan Premium Country United Kingdom Device iPhone 7 Operating System iOS 13.6 My Question or Issue A lot of downloaded songs i try to play on offline mode just don’t play until i hav...
  • Nico
  • Community Legend
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Spotify skips some songs and is acting weirdly

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve been listening to my usual playlist on Spotify all morning, when suddenly it decided tha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve be...
  • Nico
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Playback of podcasts

iphone 11, latest update. Canada premium user trying to play the new joe Rogan podcasts. I get the error message “playback failed, we are not able to play this video in your current location”(see pic). However. If I cast it from my iPhone to my googl...

  • Visitor
  • iphone 11, latest update. Canada premium user   trying to play the new joe Rogan podcasts. I get the error message “playback failed, we are not able to play this video in your current location...
  • MrFranks
  • Gig Goer
  • 660 Views
  • 1 replies
  • 1 likes
  • 660 Views
  • 1 replies
  • 1 likes

Superuser Contribution Follow button gone

The follow button disappeared for me. I want to follow this playlist but I can’t figure out any way of doing it anymore.PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10

  • Visitor
  • The follow button disappeared for me. I want to follow this playlist but I can’t figure out any way of doing it anymore. Plan Premium Country United States Device iPhone 7 Operating System iO...
  • Alex
  • Spotify Legend
  • 1205 Views
  • 6 replies
  • 0 likes
  • 1205 Views
  • 6 replies
  • 0 likes

Superuser Contribution Remove artists from home page.

Plan:PremiumCountry:USMy Question or Issue1.) remove artists from home page. (Songs and artists I have never listened to randomly appear on my home page, it seems somehow they get a like or follow from me as well. I have changed passwords, and chosen...

  • Regular
  • Plan: Premium Country: US My Question or Issue 1.) remove artists from home page. (Songs and artists I have never listened to randomly appear on my home page, it seems somehow they get a like or...
  • Ver
  • Spotify Legend
  • 3832 Views
  • 6 replies
  • 0 likes
  • 3832 Views
  • 6 replies
  • 0 likes

Missing playlist on iPhone and Mac

Hi I have already tried the "recover" option but my playlists are not there. Over the weekend 2 of my playlists disappeared, one was my most extensive. I did take that person off my family plan but that was 8 months ago, and I'm still following him. ...

  • Casual Listener
  • Hi   I have already tried the "recover" option but my playlists are not there. Over the weekend 2 of my playlists disappeared, one was my most extensive. I did take that person off my family p...
  • 320 Views
  • 0 replies
  • 1 likes
  • 320 Views
  • 0 replies
  • 1 likes

How can I stream on my LTE Apple Watch?

I have a subscription and like my friends who have Garmin and Android wear they can stream while running with only their watch. When I start to it says I need the phone? Why is this? Why can't I stream like other music services over LTE that's what I...

  • Casual Listener
  • I have a subscription and like my friends who have Garmin and Android wear they can stream while running with only their watch.   When I start to it says I need the phone? Why is this? Why can...
  • VoidStarfire
  • Casual Listener
  • 1477 Views
  • 3 replies
  • 0 likes
  • 1477 Views
  • 3 replies
  • 0 likes

Superuser Contribution Fading to next song

PlanPremiumCountryEnglandDeviceiPhone XROperating System(iOS 14 beta My Question or IssueWhen I get to the end of a song it freezes on -0:01 and doesn’t play the next song, it doesn’t happen with all songs, probably 1 in 6. It also happened before I ...

  • Visitor
  • PlanPremium Country England Device iPhone XR Operating System (iOS 14 beta   My Question or Issue When I get to the end of a song it freezes on -0:01 and doesn’t play the next song, it ...
  • Ivan
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

lyrics

lyrics problemPlanPremium FamilyCountry DeviceIphone 6Operating SystemiOS 12.4.8 My Question or Issuethe lyrics on my spotify aren’t showing. i already do the clean reinstall but it still didn’t show. is it because mine was premium family? please ans...

  • Regular
  • lyrics problem Plan Premium Family Country   Device Iphone 6 Operating System iOS 12.4.8   My Question or Issue the lyrics on my spotify aren’t showing. i already do the clean re...
  • AeroZ
  • Composer
  • 1264 Views
  • 9 replies
  • 0 likes
  • 1264 Views
  • 9 replies
  • 0 likes

I can’t play a song unless I like the album first, why?

PlanPremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 13.6.1My Question or Issue I can’t play just any song that I search for, it makes me “like” the album or song before it will play. I don’t want to add every single song I want to p...

  • Visitor
  •   Plan Premium Country United States Device iPhone 11 Pro Operating System iOS 13.6.1 My Question or Issue   I can’t play just any song that I search for, it makes me “like” the ...
  • Spaceman_Spiff_
  • Regular
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Can't listen to new music unless i'm on wifi...

PlanPremiumCountryUSADeviceiPhone 8Operating System13.7 My Question or Issue Been using the app for years and never ran into this until recently. Now it happens more often than not if i'm not connected to good Wifi. I think of an album I want to list...

  • Regular
  • Plan Premium Country USA Device iPhone 8 Operating System 13.7   My Question or Issue   Been using the app for years and never ran into this until recently. Now it happens more o...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

CarPlay view not showing library

PlanPremiumCountryUkDeviceiPhone SEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat has happened to the CarPlay gui? I am no longer able to see an icon for my library or playlists and have to go into recently played to...

  • Casual Listener
  • Plan Premium Country Uk Device iPhone SE Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What has happened to the CarPlay gui? I am no longer able ...
  • 547 Views
  • 0 replies
  • 5 likes
  • 547 Views
  • 0 replies
  • 5 likes