Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27004 Views
  • 13 replies
  • 33 likes
  • 27004 Views
  • 13 replies
  • 33 likes

Problem with Family Premium and iphone 4

PlanFamily PremiumCountrySwitzerlandDeviceiPhone 4Operating SystemiOS7 My Question or Issuewe have a Family premium account. I manage the account from my Laptop.Successfully, we have integrated my wife on a iPhone 6.I want to integrate also my son wi...

  • Casual Listener
  • Plan Family Premium Country Switzerland Device iPhone 4 Operating System iOS7   My Question or Issue we have a Family premium account. I manage the account from my Laptop. Successfull...
  • Emilia_8
  • Community Legend
  • 687 Views
  • 3 replies
  • 0 likes
  • 687 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stopped working properly with Chromecast

PlanPremiumCountryUnited Kingdom DeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI have been using Spotify Premium for more than a year on my iPhone, my wife's Android phone, my iPad mini, and my Windows PC, all on the same Premium accou...

  • Regular
  • Plan Premium Country United Kingdom   Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I have been using Spotify Premium for more than a year on my iPhone, my w...
  • Xenia
  • Moderator
  • 9412 Views
  • 19 replies
  • 6 likes
  • 9412 Views
  • 19 replies
  • 6 likes

Songs will not play past a couple seconds when app is in the background or if phone is off.

PlanFreeCountryUSOperating SystemiPhone 6My Question or IssueSo, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute or less after play, the app shuts down. I have cleared my backgr...

  • Visitor
  • Plan Free Country US Operating System iPhone 6 My Question or Issue So, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute...
  • 327 Views
  • 0 replies
  • 1 likes
  • 327 Views
  • 0 replies
  • 1 likes

Downloaded songs not appearing

PlanPremiumCountryDenmarkDeviceiPhone 8SOperating SystemiOs 13.3.1 My Question or IssueSo I downloaded some songs from youtube, and put them in a playlist and everything works as it should. I can see the songs, hear the songs do whatever with the son...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone 8S Operating System iOs 13.3.1   My Question or Issue So I downloaded some songs from youtube, and put them in a playlist and everything work...
  • Zpaghetti
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • Song not appearing
  • 459 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ho un problema non riesco a cambiare paese sono in svizzera per mesi ho acquistato qua una carta pre

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Audio Plays After Bluetooth disconnects

PlanPremiumCountryUSA Device(iPhone X Max, iPhone 11 Pro Max)Operating System(iOS 13) Spotify Version8.5.23 My Question or IssueIf I'm playing any audio with Spotify and I disconnect a bluetooh device without first pausing the audio, it will play for...

  • Newbie
  • Plan Premium Country USA    Device (iPhone X Max, iPhone 11 Pro Max) Operating System (iOS 13)   Spotify Version 8.5.23   My Question or Issue If I'm playing any aud...
  • markk92
  • Newbie
  • 1151 Views
  • 1 replies
  • 2 likes
  • 1151 Views
  • 1 replies
  • 2 likes

Why can’t I fully listen to a album or playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I play a album or playlist it starts playing endless suggested songs. This usually...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every t...
  • XxxBatmanxxX
  • Casual Listener
  • 31899 Views
  • 4 replies
  • 1 likes
  • 31899 Views
  • 4 replies
  • 1 likes

Someone used my spotify account last night. but their device didnt show up. i didnt know who it was

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Connecting

PlanFree/PremiumCountryIndiaDeviceiPhone SEOperating SystemiOS 13.3 My Question or IssueInternet is working for all other apps. Even movie streaming is happening in Netflix but Spotify keep showing connecting since morning.

  • Visitor
  • Plan Free/Premium Country India Device iPhone SE Operating System iOS 13.3   My Question or Issue Internet is working for all other apps. Even movie streaming is happening in Netflix b...
  • Loxer
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline albums does not work

PlanPremiumCountryCzech RepublicDeviceiPhone XOperating SystemiOS 13.3.1 My Question or IssueHello, albums that downloaded for offline mode on my iPhone X don't work. I get only the loading screen but nothing else. I've seen this topic in here before...

  • Casual Listener
  • Plan Premium Country Czech Republic Device iPhone X Operating System iOS 13.3.1   My Question or Issue Hello, albums that downloaded for offline mode on my iPhone X don't work. I get o...
  • swansongforyou
  • Regular
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Connection issues at startup

PlanPremiumCountryItaly DeviceiPhone XOperating SystemiOS 13.3.1 It’s been months that my Spotify takes a lot of time connecting at the startup. it eventually connects, but at times it can take up to 3 minutes to do so. I tried uninstalling and reins...

  • Visitor
  • Plan Premium Country Italy   Device iPhone X Operating System iOS 13.3.1   It’s been months that my Spotify takes a lot of time connecting at the startup.  it eventually con...
  • Loxer
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Connection issues
    Connection issues on app
  • 388 Views
  • 1 replies
  • 0 likes

[iOS] Viewing all contributing artists feature missing

In a previous update of the iOS version of the app, the "View Artist" button would say "View Artists" if multiple artists collaborated on a song, and each artist's profile would be visible. I checked the PC version, and it allows you to instantly see...

  • Casual Listener
  • In a previous update of the iOS version of the app, the "View Artist" button would say "View Artists" if multiple artists collaborated on a song, and each artist's profile would be visible. I checked...
  • Loxer
  • Community Legend
  • 384 Views
  • 1 replies
  • 1 likes
  • iOS
  • 384 Views
  • 1 replies
  • 1 likes

Deleting “Liked” Songs

PlanFree/Premium: PremiumCountry: United States Device: Apple iPhone8 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS13(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Is there a feature whereby I can avoid d...

  • Music Fan
  • Plan Free/Premium:  Premium Country:  United States   Device:  Apple iPhone8 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System:  iOS13 (iOS 10,...
  • Loxer
  • Community Legend
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

controlling the app from different wifi (dont want to be able to)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamilyCountryNetherlandsDevice(iPhone and Samsung S7Operating System(iOS and Android) My Question or Issueat my home wifi i have...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Country Netherlands Device (iPhone 😎 and Samsung S7 Operatin...
  • Loxer
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Volume Increasing Randomly (iPhone Bluetooth)

PlanFreeCountryAustraliaDeviceiPhone SEOperating SystemiOS 13 My Question or Issue So I recently started using Spotify to find some good music without downloading it - however, I'm Bluetoothing to a speaker (UE Boom 2, no settings, no issues there), ...

  • Visitor
  • Plan Free Country Australia Device iPhone SE Operating System iOS 13   My Question or Issue   So I recently started using Spotify to find some good music without downloading it -...
  • Loxer
  • Community Legend
  • 938 Views
  • 1 replies
  • 0 likes
  • 938 Views
  • 1 replies
  • 0 likes

[iOS][Your Library] Alphabetical Scroll Bar Disappears in Offline Mode

On iOS the alphabetical scroll bar disappears while using 'offline mode'. It defaults back to the iOS black scroll bar. I am on the latest version of iOS and the Spotify app. Please fix!

  • Newbie
  • On iOS the alphabetical scroll bar disappears while using 'offline mode'. It defaults back to the iOS black scroll bar. I am on the latest version of iOS and the Spotify app. Please fix!
  • Loxer
  • Community Legend
  • 560 Views
  • 1 replies
  • 0 likes
  • iOS
    Your Library
  • 560 Views
  • 1 replies
  • 0 likes

Playlists over 100 Titles won’t continue

PlanFree/PremiumCountryGermanyiphone XOperating SystemiOS 13.3.1 My Question or IssueSince the latest Spotify Release Playlists over 100 titles won’t continue. It stops at the end of title 100. You have to choose every title over 101 manually. Will t...

  • Newbie
  • Plan Free/Premium Country Germany iphone X Operating System iOS 13.3.1   My Question or Issue Since the latest Spotify Release Playlists over 100 titles won’t continue. It stops at the ...
  • Loxer
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old design for Discover Weekly - iOS

PlanPremiumCountrySwedenDeviceiPhone XOperating SystemiOS 13.3.1 My Question or IssueI have received the new update of the playlist design. Nice. But the old design is still on the Discover Weekly. Bug or is it by design?

  • Visitor
  • Plan Premium Country Sweden Device iPhone X Operating System iOS 13.3.1   My Question or Issue I have received the new update of the playlist design. Nice. But the old design is still ...
  • user-removed
  • Not applicable
  • 674 Views
  • 3 replies
  • 1 likes
  • Discover Weekly
    iOS
    Old design
  • 674 Views
  • 3 replies
  • 1 likes

Superuser Contribution Clicking Spotify Link In Instagram Loads "Download App" page.

WHY? This window ALWAYS loads when clicking a Spotify link within Instagram (on iOS). No matter how many times I click Spotify links, this page appears. It's deterring for artists, too many fans see this and decide not to click because it looks sketc...

IMG_2095.PNG
  • Casual Listener
  • WHY?   This window ALWAYS loads when clicking a Spotify link within Instagram (on iOS). No matter how many times I click Spotify links, this page appears. It's deterring for artists, too many ...
  • chofm
  • Casual Listener
  • 1318 Views
  • 3 replies
  • 0 likes
  • Shady
  • 1318 Views
  • 3 replies
  • 0 likes