Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27587 Views
  • 13 replies
  • 33 likes
  • 27587 Views
  • 13 replies
  • 33 likes

Solved!! Echo stereo pair not available on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an Echo stereo pair - I can see this in the Devices list on the Mac Spotify app, but i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • ambergreen
  • Casual Listener
  • 1032 Views
  • 1 replies
  • 1 likes
  • 1032 Views
  • 1 replies
  • 1 likes

Searching for Song Erases Queue

PlanPremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.1.3Queue AfterSearchQueue BeforeMy Question or IssueWhen I search for a song within my "Liked Songs" playlist, there seems to be an issue where once I pick the song I was searching f...

Queue.png Search.png Queue before search.png
  • Visitor
  • Plan Premium Country United States Device iPhone X Operating System iOS 13.1.3 Queue After Search Queue BeforeMy Question or Issue When I search for a song within my "Liked Songs" playli...
  • Loxer
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Unable to listen to selected music

PlanFreeCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13.1.3 My Question or IssueI want to listen to a certain album. I want to listen to only that album and only those songs. If I listen for over about thirty minutes, it prevents me from lis...

  • Casual Listener
  • Plan Free Country United States Device iPhone 7 Operating System iOS 13.1.3   My Question or Issue I want to listen to a certain album.  I want to listen to only that album and on...
  • Bethany_Dawn
  • Community Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

I was about to hit a pedestrian because of Spotify app's BMW Safety Notice. How can I disable it!!

Life needs to be smooth. So is listening to music. I'm not a person who plays with his phone during driving. When I hear the incoming email or SMS sound, I don't even look at my phone until I'm at the work or back at home. However, almost everytime I...

IMG_0193.PNG
  • Regular
  •   Life needs to be smooth. So is listening to music.   I'm not a person who plays with his phone during driving.  When I hear the incoming email or SMS sound, I don't even loo...
  • Hornet8
  • Visitor
  • 1576 Views
  • 1 replies
  • 1 likes
  • BMW
  • 1576 Views
  • 1 replies
  • 1 likes

I NOW UNDERSTAND THE UPDATE, LET ME HELP YOU.

So i just figured out the whole spotify update thing and why it happened.It is a game! You now have to play the memory game and remember every artist name you like and every album and song name! Dont want to play??? Too bad, we here at Spotify dont c...

  • Gig Goer
  • So i just figured out the whole spotify update thing and why it happened. It is a game! You now have to play the memory game and remember every artist name you like and every album and song name!&nb...
  • user-removed
  • Not applicable
  • 1653 Views
  • 8 replies
  • 20 likes
  • 1653 Views
  • 8 replies
  • 20 likes

Sleep timer or iPhone

Planpremium CountryAustralia DeviceiPhone XsOperating systemiOs12 My Question or Issue why did the sleep timer option disappeared? It worked perfectly fine last week and now there is no option for me to turn on the timer. It’s simply gone. How can I ...

  • Visitor
  •   Plan premium  Country Australia   Device iPhone Xs Operating system iOs12   My Question or Issue   why did the sleep timer option disappeared? It worked perfec...
  • MattSuda
  • Spotify Star
  • 1435 Views
  • 2 replies
  • 1 likes
  • 1435 Views
  • 2 replies
  • 1 likes

Discord status won't show up

PlanPremiumCountryUSDeviceiPhone 7+Operating SystemiOS 13 My Question or IssueNo matter what I try (reinstalling both apps, removing and redoing the connection) I cannot get my spotify to show up as my status on mobile, it works for a second if I red...

  • Visitor
  •   Plan Premium Country US Device iPhone 7+ Operating System iOS 13   My Question or Issue No matter what I try (reinstalling both apps, removing and redoing the connection) I can...
  • MattSuda
  • Spotify Star
  • 1230 Views
  • 1 replies
  • 0 likes
  • 1230 Views
  • 1 replies
  • 0 likes

Spotify complication Apple Watch

Plan: PremiumCountry: RomâniaDevice #1: Iphone 8 PlusOperating System: iOS 13Device #2: Apple Watch Series 5Operating System: WatchOS 6.0.1 My Question: Hello. Is there any option to stream song title on Spotify complication like Apple Music complica...

spotify-streaming.png
  • Newbie
  • Plan: Premium Country: România Device #1: Iphone 8 Plus Operating System: iOS 13 Device #2: Apple Watch Series 5 Operating System: WatchOS 6.0.1   My Questio...
  • MattSuda
  • Spotify Star
  • 2353 Views
  • 1 replies
  • 0 likes
  • 2353 Views
  • 1 replies
  • 0 likes

I have nearly 20 songs in my likes songs and playlists and it’s still putting random songs?

BasicFreeCanada Device(iPhone Operating System(iOS 13.1.2) My Question or Issuerecently, I have been using Spotify and it suddenly began adding songs into my playlists. I checked online and made sure to have at least 15 songs in my playlists and like...

  • Casual Listener
  • Basic Free Canada   Device (iPhone 😎 Operating System (iOS 13.1.2)   My Question or Issue recently, I have been using Spotify and it suddenly began adding songs into my playlists...
  • Matchafloat
  • Casual Listener
  • 630 Views
  • 2 replies
  • 0 likes
  • 630 Views
  • 2 replies
  • 0 likes

Auto play not working on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Pry92
  • Casual Listener
  • 643 Views
  • 5 replies
  • 0 likes
  • 643 Views
  • 5 replies
  • 0 likes

Solved!! Album cover missing

Hi there, since at least the last three app updates, in the first view, the album cover image is not displayed on left navigation site. After album is started to play, the cover field is empty. When I rotate the device from portrait to landscape mode...

2934B280-4A63-4898-8889-493230BA4169.jpeg
  • Regular
  • Hi there,    since at least the last three app updates, in the first view, the album cover image is not displayed on left navigation site. After album is started to play, the cover field ...
  • TimeGhost
  • Regular
  • 5597 Views
  • 4 replies
  • 1 likes
  • 5597 Views
  • 4 replies
  • 1 likes

Can’t get artist info or select tracks and on premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • z2as_fw-75qh
  • Casual Listener
  • 570 Views
  • 2 replies
  • 1 likes
  • 570 Views
  • 2 replies
  • 1 likes

iPhoneXR, iOS 13.2, Free Plan. Home page won’t load but other pages work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 1142 Views
  • 4 replies
  • 1 likes
  • 1142 Views
  • 4 replies
  • 1 likes

Premium, and still plays music outside of playlists

PlanPremium w/ Hulu Iphone 8Operating System(iOS 10) My Question or IssueAlright, so I was listening to some music off of an album, my likes, or whatever, and after each song I choose it keeps changing songs and going into a queue. I've tried going i...

  • Visitor
  • Plan Premium w/ Hulu   Iphone 8 Operating System (iOS 10)   My Question or Issue Alright, so I was listening to some music off of an album, my likes, or whatever,  and after ea...
  • OneByBoo
  • Roadie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! How to Access Hulu on iphone?

PlanPremiumCountryUSADeviceiPhone 8Operating System My Question or IssueJust subscribed to the premium/Hulu bundle. Hulu works fine on my Windows laptop through Spotify, but I can't access it on my iphone. The Hulu app says my Spotify login info is i...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8 Operating System     My Question or Issue Just subscribed to the premium/Hulu bundle. Hulu works fine on my Windows laptop through Spotify...
  • HemantKulkarni
  • Newbie
  • 7135 Views
  • 5 replies
  • 1 likes
  • 7135 Views
  • 5 replies
  • 1 likes

Can find artist but not their songs

PlanPremiumCountryFranceDeviceiPhone XSOperating SystemiOS 13.2 My Question or IssueHello, when I started spotify this evening (I just got it), I could find artists and see their songs. 10 minutes later, I have this problem where I cannot see any son...

  • Visitor
  • Plan Premium Country France Device iPhone XS Operating System iOS 13.2   My Question or Issue Hello, when I started spotify this evening (I just got it), I could find artists and see t...
  • ggiggigg
  • Casual Listener
  • 671 Views
  • 4 replies
  • 3 likes
  • 671 Views
  • 4 replies
  • 3 likes

i can’t see the albums or songs of the artists.

PlanPremiumCountryMéxicoDeviceiPhone 5sOperating SystemiOS 12.2 My Question or Issue the only songs that i can listen to are the ones in my library, and to listen to new ones i have to go to the search bar and download them from there. also, i can’t ...

  • Newbie
  •   Plan Premium Country México Device iPhone 5s Operating System iOS 12.2   My Question or Issue   the only songs that i can listen to are the ones in my library, and to lis...
  • DubVulture
  • Casual Listener
  • 3710 Views
  • 17 replies
  • 12 likes
  • Albums
    iPhone5s
    Premium
  • 3710 Views
  • 17 replies
  • 12 likes

Es vergonzoso que una App de pago funcione tan mal como lo hace Spotify, él i+d es penoso.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 534 Views
  • 0 replies
  • 0 likes
  • Quejas del software
  • 534 Views
  • 0 replies
  • 0 likes

Changes in interface

PlanFree/PremiumCountryMexico DeviceIphone X Operating SystemiOS 10, My Question or Issue With the latest update where you changed totally the interface, the usability has gotten incredibly down, you removed the categories: Songs, Artists, Albums; an...

  • Casual Listener
  •   Plan Free/Premium Country Mexico    Device Iphone X   Operating System iOS 10,   My Question or Issue   With the latest update where you changed totally ...
  • N1dge1
  • Casual Listener
  • 9009 Views
  • 20 replies
  • 14 likes
  • Interface
    iOS
    iphone
  • 9009 Views
  • 20 replies
  • 14 likes