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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27633 Views
  • 13 replies
  • 33 likes
  • 27633 Views
  • 13 replies
  • 33 likes

hacked?

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy neighbors hacked my account? Sometimes i’ll be listening to my music and suddenly spanish music will play when i listen to 0 spanish music and i know for a fact my neighb...

  • Newbie
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10   My Question or Issue My neighbors hacked my account? Sometimes i’ll be listening to my music and suddenly spanish musi...
  • ParentalControl
  • Composer
  • 1008 Views
  • 2 replies
  • 0 likes
  • 1008 Views
  • 2 replies
  • 0 likes

Certain Podcasts are not playing or starting at all

Recently certain podcasts have not been playing or downloading at all. This happens with Four Finger Discount (a simpsons podcast). The episodes will not play, but when given enough time. Play for about two to three seconds and then stop to buff. I a...

  • Newbie
  • Recently certain podcasts have not been playing or downloading at all. This happens with Four Finger Discount (a simpsons podcast). The episodes will not play, but when given enough time. Play for ab...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Spotify wont start playing songs

PlanPremiumCountryPhilippinesDeviceiPhone 6s plusOperating SystemIOS 12.3.1My Question or IssueSpotify wont start playing songs. I tried downloading songs and going offline and it wont even play.

  • Casual Listener
  • Plan Premium Country Philippines Device iPhone 6s plus Operating System IOS 12.3.1 My Question or Issue Spotify wont start playing songs. I tried downloading songs and going offline and it w...
  • Billy-J
  • Spotify Star
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes

Saved albums are automatically saved in the playlist of favorite songs.

PlanPremiumGermany DeviceiPhone X Hi together, as soon as I download an album for offline mode, these songs will be automatically added to the playlist of "Lieblingssongs". This makes this playlist completely overloaded. If I remove the album from th...

  • Regular
  • Plan Premium Germany   Device iPhone X   Hi together, as soon as I download an album for offline mode, these songs will be automatically added to the playlist of "Lieblingssongs". Th...
  • DannyKoel
  • Regular
  • 2806 Views
  • 10 replies
  • 0 likes
  • Playlists
  • 2806 Views
  • 10 replies
  • 0 likes

Cannot login app through iphone xr premium facebook

PlanPremiumCountryUSDeviceiPhone Xr Operating SystemiOS 12.3.1 -most current My Question or IssueI cannot login regularly with the app. I use facebook to login. I get the message something went wrong plese try again later. It won't login for most of ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone Xr  Operating System iOS 12.3.1 -most current   My Question or Issue I cannot login regularly with the app. I use facebook to lo...
  • 694 Views
  • 0 replies
  • 0 likes
  • Facebook
    iphone
    Login
    login failed
    Pioneer
  • 694 Views
  • 0 replies
  • 0 likes

Songs won't play, stops after 8 seconds

PlanPremiumCountryPhilippinesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI wanted to listen to "Welcome to New York" by Taylor Swift so when I searched it up, it wouldn't fully play and would just exit the song. Note that everyt...

  • Newbie
  • Plan Premium Country Philippines Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue I wanted to listen to "Welcome to New York" by Taylor Swift so when I searched ...
  • 673 Views
  • 0 replies
  • 0 likes
  • 673 Views
  • 0 replies
  • 0 likes

SONGS ARE NOT PLAYING.

PlanPREMIUMCountryPHILIPPINESDeviceIPHONE 6Operating SystemIOS 12.3.1 My Question or Issuei cannot play any songs in spotify. Ive already tried to re-install the app, log out-log in on the account, restart my phone, update to the latest IOS.. and sti...

  • Newbie
  • Plan PREMIUM Country PHILIPPINES Device IPHONE 6 Operating System IOS 12.3.1   My Question or Issue i cannot play any songs in spotify. Ive already tried to re-install the app, log out...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Songs won’t play, it skips after 8 sc’s

None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds! PlanPremiumCountryPhilippinesDeviceiPhone XS Max, iPhone 6SOperating SystemiOS 12.3.1 My Question or IssueHow to Fix this?!

  • Newbie
  • None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds!  Plan Premium Country Philippines Device iPhone XS Max, iPhone 6S Operating Syst...
  • adjmenea
  • Newbie
  • 1100 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
    iPhone6S
    iPhoneXSMax
  • 1100 Views
  • 1 replies
  • 0 likes

Unknown device

Hi, an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel. What to do? (it’s The last one on The list)

  • Gig Goer
  • Hi,   an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel.  What to do?   (...
  • Monokamph
  • Gig Goer
  • 831 Views
  • 4 replies
  • 0 likes
  • 831 Views
  • 4 replies
  • 0 likes

Songs won't play and skip through OR play for 10 seconds and then STOP

Plan(Premium)Country(Philippines) Device(iPhone Xr)Operating System(iOS 12.3.1) My music on my library or playlists won't play and just skip through (even when its downlaoded) Or it would play some songs but stop after 10 seconds. I have tried reinst...

  • Newbie
  •   Plan (Premium) Country (Philippines)   Device (iPhone Xr) Operating System (iOS 12.3.1)   My music on my library or playlists won't play and just skip through (even when i...
  • dominicstop
  • Newbie
  • 959 Views
  • 1 replies
  • 2 likes
  • 959 Views
  • 1 replies
  • 2 likes

Spotify songs are not playing

Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was updated and there’s no problem with it. I reinstall...

  • Newbie
  • Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was ...
  • 1810 Views
  • 0 replies
  • 1 likes
  • 1810 Views
  • 0 replies
  • 1 likes

Offline Music Deletes off iPhone X

Plan: PremiumCountry: USADevice: iPhone XOperating System: iOS 12.3.1 My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it back on. Is this normal or is there something I can do to prevent having to redownload...

  • Newbie
  •   Plan: Premium Country: USA Device: iPhone X Operating System: iOS 12.3.1   My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it ba...
  • Billy-J
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Heavy Rotation, Recently Played, Recommendations.... has Albums Never Listened to

PlanPremiumCountryUnited StatesDeviceSamsung Note 9, ThinkPad (all of my devices)Operating Systemwindows 10, Android 9 My Question or IssueThe Carpenters are showing up all over playlists, recently played, heavy rotation with recommendations !! Is th...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Note 9, ThinkPad (all of my devices) Operating System windows 10, Android 9   My Question or Issue The Carpenters are showing up all o...
  • zubereve
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

Wrong Song Titles, Artwork

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS My Question or IssueWhen playing my “liked” songs, it consistently plays my songs with album artwork, title and artist name from another album (Greatest Hits from the 1940s???). I’ve never listene...

  • Newbie
  •   Plan Premium Country US Device iPhone X Operating System iOS  My Question or Issue When playing my “liked” songs, it consistently plays my songs with album artwork, title and ar...
  • 525 Views
  • 0 replies
  • 0 likes
  • 525 Views
  • 0 replies
  • 0 likes

New update Lost the Rondom Songs shuffle option

I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it. I used to be able to select songs in my library then hit shuffl...

  • Newbie
  • I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it.   I u...
  • Notarobot87
  • Newbie
  • 629 Views
  • 1 replies
  • 4 likes
  • 629 Views
  • 1 replies
  • 4 likes

Cannot add album to playlist

Saw this post on cannot add album to playlist https://community.spotify.com/t5/iOS-iPhone-iPad/Add-entire-album-to-playlist/td-p/4570850, where comment was som albums offer to be added to playlist where others did not. Believe user tried to add a pub...

  • Newbie
  • ...laylist where others did not. Believe user tried to add a public playlist vs actual album. Album may add to playlist where playlist cannot. Just wanted to raise this should others encounter some “album” a...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes

Songs are skipping

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I plays songs on my IPad(3) — software ver. 12.3.1. — the songs keep skipping ahead in 1...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • TD1984
  • Casual Listener
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

New interface, lack of songs, etc...

Plan - PremiumCountry - USA Device(iPhone 8+Operating SystemiOS 12.X I'm going to try and be as level headed as possible here. All the issues I have with the new update: "Liked songs" playlist (and lack of songs): This is fine, and a nice feature, bu...

  • Regular
  • Plan - Premium Country - USA   Device (iPhone 8+ Operating System iOS 12.X   I'm going to try and be as level headed as possible here.   All the issues I have with the new up...
  • 348 Views
  • 0 replies
  • 10 likes
  • 348 Views
  • 0 replies
  • 10 likes

No longer filter with search!?

Hey, Since the recent UI update to spotify I have not been able to filter what I want to listen to with just a search anymore. For example, If I search "UZI" any song or artist with the word "UZI" will appear. Prior to this update I could select shuf...

  • Regular
  • Hey,   Since the recent UI update to spotify I have not been able to filter what I want to listen to with just a search anymore. For example, If I search "UZI"  any song or artist with th...
  • 508 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 508 Views
  • 0 replies
  • 0 likes