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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

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  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26656 Views
  • 13 replies
  • 33 likes
  • 26656 Views
  • 13 replies
  • 33 likes

Bypassing “offline sync” because it doesn’t exist on device

PlanPremiumCountryUSDeviceiPhone XS MaxOperating System(iOS 10, Windows 10) My Question or IssueI got it to appear here by making a new folder on my laptop and dropping in the songs. Then made a new playlist on my desktop version. Then I turned off “...

  • Visitor
  •   Plan Premium Country US Device iPhone XS Max Operating System (iOS 10, Windows 10)   My Question or Issue I got it to appear here by making a new folder on my laptop and droppi...
  • TRandrup
  • Newbie
  • 1343 Views
  • 2 replies
  • 1 likes
  • 1343 Views
  • 2 replies
  • 1 likes

my Spotify artist radio is not working, the genre radio works but not artist radio.

Everytime I try the artist radio, it acts like it is loading put never loads. The genre radio works but this one doesn’t and I tried everything that other people suggested who had similar problems and nothing worksPlanPremiumCountryUnited StatesDevic...

  • Newbie
  • Everytime I try the artist radio, it acts like it is loading put never loads. The genre radio works but this one doesn’t and I tried everything that other people suggested who had similar problems an...
  • user-removed
  • Not applicable
  • 1051 Views
  • 1 replies
  • 2 likes
  • 1051 Views
  • 1 replies
  • 2 likes

Download not possible

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueWe have a family plan and my wife is not able to download "new" albums/audio books. New means: she hasn't downloaded this album before. If she downloaded it before, s...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12.2   My Question or Issue We have a family plan and my wife is not able to download "new" albums/audio books. New me...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Local Files

PlanPremiumCountryUk DeviceiPhone 7 (iOS 12.3)/MacBook Pro (High Sierra) My Question or IssueHi!I appreciate this topic has been discussed a huge amount but I haven’t found a resolution to my issue. What I want - Merging my iTunes music and Spotify s...

  • Newbie
  • Plan Premium Country Uk   Device iPhone 7 (iOS 12.3)/MacBook Pro (High Sierra)   My Question or Issue Hi! I appreciate this topic has been discussed a huge amount but I haven’t fo...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Streaming to Sony ht-st5000 stops after 1:08

PlanPremiumCountryNetherlandsDevice(iPhone 7)Operating System(iOS 12.1) My Question or IssueI have spotify premium and want to stream to my Sony ht-5000 soundbar over WiFi. It stops playing after 1:08. When I press play again and select the sound bar...

  • Newbie
  •   Plan Premium Country Netherlands Device (iPhone 7) Operating System (iOS 12.1)   My Question or Issue I have spotify premium and want to stream to my Sony ht-5000 soundbar over...
  • 823 Views
  • 0 replies
  • 1 likes
  • 823 Views
  • 0 replies
  • 1 likes

Equalizer does not re-enable after app is restarted

PlanPremiumCountryUKDeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssuePlay some music in the iPhone Spotify app.Go to Settings->Playback->Equalizer and modify the chart to massively increase the base and reduce the treble (so that you can...

  • Newbie
  • Plan Premium Country UK Device iPhone 8 Plus Operating System iOS 12   My Question or Issue Play some music in the iPhone Spotify app. Go to Settings->Playback->Equalizer and mo...
  • yoyoyo1211
  • Newbie
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Data use when playing on Bluesound

PlanPremiumCountryNetherlands Device(iPhone X)Operating System(iOS 12.2) My Question or Issue:Does anyone know wich data is used when i play music using my phone to connect to my Bluesound Node player via Spotify Connect. Since the Bluesound player i...

  • Newbie
  • Plan Premium Country Netherlands   Device (iPhone X) Operating System (iOS 12.2)   My Question or Issue: Does anyone know wich data is used when i play music using my phone to co...
  • 731 Views
  • 0 replies
  • 0 likes
  • Bluesound Spotify Connect
  • 731 Views
  • 0 replies
  • 0 likes

Solved!! Lock button acts as play button

Hello,I’ve encountered a bug that really bothers me.I have a Premium accountDeviceiPhone XOperating SystemiOS 12.2My Question or IssueWhenever I pause my music and lock my phone, the music starts playing again. It’s like as if the lock button was a “...

  • Casual Listener
  • Hello, I’ve encountered a bug that really bothers me. I have a Premium account Device iPhone X Operating System iOS 12.2 My Question or Issue Whenever I pause my music and lock my phone, the ...
  • andrewfwalters
  • Newbie
  • 20548 Views
  • 29 replies
  • 34 likes
  • 20548 Views
  • 29 replies
  • 34 likes

downloading spotify music to sd card

Does anybody know how to transfer/copy downloaded Spotify songs/playlists to a SD card?

  • Newbie
  • Does anybody know how to transfer/copy downloaded Spotify songs/playlists to a SD card?   
  • Loxer
  • Community Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Ford Sync with iPhone and trying to use voice search

I have a 2014 Ford with SYNC with MyFord Touch. My iPhone is up to date. When I try using the voice search in Spotify, music comes on in the background which seems to interfere with the voice search. Any ideas on how to make this work better?

  • Newbie
  • I have a 2014 Ford with SYNC with MyFord Touch.  My iPhone is up to date.  When I try using the voice search in Spotify, music comes on in the background which seems to interfere with the v...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes

Superuser Contribution Starting Radio restarts the Song

PlanPremiumCountryUKDeviceiPhone 7Operating SystemiOS 12 My Question or IssuePreviously, when you started a Radio playlist from a song, the song you were playing would continue from the play time you were at. It now restarts the song, which feels wro...

  • Casual Listener
  •   Plan Premium Country UK Device iPhone 7 Operating System iOS 12   My Question or Issue Previously, when you started a Radio playlist from a song, the song you were playing woul...
  • Peter
  • Spotify Legend
  • 1051 Views
  • 3 replies
  • 3 likes
  • 1051 Views
  • 3 replies
  • 3 likes

[Ios] Missing albums/singles in all releases (that are available)

PlanPremiumCountrySwedenDeviceiPhone SEOperating SystemiOS 12.2My Question or IssueSince the last 2 updates (or at least that was when I noticed) spotify do not show all releases from an artist.If I browse to an artist and choose to view all releases...

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  • Music Fan
  • Plan Premium Country Sweden Device iPhone SE Operating System iOS 12.2 My Question or Issue Since the last 2 updates (or at least that was when I noticed)  spotify do not show all relea...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

After every song in a playlist or álbum a random song will start playing, one that I don’t even owe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • mariananaylor
  • Casual Listener
  • 676 Views
  • 2 replies
  • 0 likes
  • 676 Views
  • 2 replies
  • 0 likes

Spotify app changes

iPad Air iPhone 5s latest iOS update Norway Spotify premium None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro l...

  • Visitor
  • iPad Air iPhone 5s latest iOS update Norway Spotify premium None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium ...
  • user-removed
  • Not applicable
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! I dont get iPhone notifications

PlanPremiumCountryPolandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueI dont know if you guys do but i dont push notifications from Spotify at all even though i have it turned on in options, what do i do?

  • Gig Goer
  • Plan Premium Country Poland Device iPhone X Operating System iOS 12.2   My Question or Issue I dont know if you guys do but i dont push notifications from Spotify at all even though i ...
  • Loxer
  • Community Legend
  • 1969 Views
  • 2 replies
  • 0 likes
  • 1969 Views
  • 2 replies
  • 0 likes

App crashes when moving songs on queue

PlanPremiumCountryPolandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueI’ve experienced it about a thousand times throughout last 3 months and i’m done with this sht, i need to post it here. Everytime it crashes it deletes my whole queue ...

  • Gig Goer
  • Plan Premium Country Poland Device iPhone X Operating System iOS 12.2   My Question or Issue I’ve experienced it about a thousand times throughout last 3 months and i’m done with this ...
  • Monokamph
  • Gig Goer
  • 1308 Views
  • 2 replies
  • 0 likes
  • Crash
    fix pls
    iphone
    queue error
  • 1308 Views
  • 2 replies
  • 0 likes

Reapeat on track and Api

iOS PremiumNorwayNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android O...

  • Visitor
  • iOS PremiumNorwayNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsun...
  • user-removed
  • Not applicable
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song titles are off center in Apple Carplay.

I have an iPhone 8 running the newest version of Spotify. When I connect my phone to my Apple Carplay, the song title is off center in relation to the rest of the display. It happens to my friends phone, in his car as well. Any reason as to why / pos...

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  • Casual Listener
  • I have an iPhone 8 running the newest version of Spotify. When I connect my phone to my Apple Carplay, the song title is off center in relation to the rest of the display. It happens to my friends ph...
  • Peter
  • Spotify Legend
  • 1904 Views
  • 3 replies
  • 0 likes
  • 1904 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Keeps Playing

PlanPremiumCountryUSDeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI use my phone connected to CarPlay in a BMW X3. I have noticed in the last month or so that after I shut my car off and unplug the phone that Spotify continues playing o...

  • Casual Listener
  • Plan Premium Country US Device iPhone XS Operating System iOS 12.2   My Question or Issue I use my phone connected to CarPlay in a BMW X3.  I have noticed in the last month or so ...
  • Peter
  • Spotify Legend
  • 9336 Views
  • 3 replies
  • 1 likes
  • 9336 Views
  • 3 replies
  • 1 likes

Solved!! frozen on an ad

PlanFree/Premium: FreeCountry: US Device(Iphone 6s, some sorte of computer linked with apple?) My Question or IssueHere's the whole story. I was listening to music the other day on my computer when all of a sudden, it stopped for an ad. I thought it ...

  • Casual Listener
  •   Plan Free/Premium: Free Country: US   Device (Iphone 6s, some sorte of computer linked with apple?)   My Question or Issue Here's the whole story. I was listening to music t...
  • bradbury3
  • Casual Listener
  • 3598 Views
  • 3 replies
  • 0 likes
  • 3598 Views
  • 3 replies
  • 0 likes