Help - iOS (iPhone, iPad)

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Music Fan
Posts: 1
Registered: ‎15-08-2012
Accepted Solution

"Login failed" Spotify App

when i try to log in the app, it says that i've entered the wrong code, but iam sure as hell that it is the right one, because on windows it works..

Solution!
Chosen by kaer77 (Gig Goer)
Community Legend
Posts: 948
Registered: ‎19-06-2012

Re: "Login failed" Spotify App


kaer77 wrote:
Doesń´t work... Impossible to log in even for the community page.. I had to use the Facebook login way. I' ve try to reset the password but it didn't work. I was still logged to Spotify on my IMac, on my profile page even when I logged out of the Spotify app.
I don't understand what's going on. My Premium account is linked to my mobile contract. Is there a way to contact a service where I can explain my case and let my e mail adress.
Thank you.

Hello!

 

You can contact Spotify support using this contact form. If you get an automated reply just reply back to get your case to an Spotify employee.

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Spotify Legend
Posts: 3,649
Registered: ‎19-01-2012

Re: "Login failed" Spotify App

Hey!

 

Are you selecting "Login With Facebook" or "Login with Spotify Details"? According to our database, you signed up through Facebook, so selecting Login with Facebook should get you signed in. 

-----
Airhorn Enthusiast
Gig Goer
Posts: 3
Registered: ‎23-08-2013

Re: "Login failed" Spotify App

[ Edited ]

My wife and I are presently on Spotify. We had to change pc due to crash. What do we do now? The account is under Joanna Bohannon, [Snip-Email(Privacy)-Peter]

 

Edit: Email Address Removal

Gig Goer
Posts: 3
Registered: ‎23-08-2013

Re: "Login failed" Spotify App

[ Edited ]

We have premium spotify but a new pc. What do we do?


nanajomom wrote:

My wife and I are presently on Spotify. We had to change pc due to crash. What do we do now? The account is under Joanna Bohannon, [Snip-Email(Privacy)-Peter]

 

Edit: Email Address Removal


 

Posts: 47,390
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Registered: ‎03-07-2012
Community Mentor
Ideas Guardian
Protector of Newbs
Troubleshooter

Re: "Login failed" Spotify App

I have just hidden your email address from those posts, best not to post those details in public to avoid spam. 

 

You should just need to log in with the same premium account details as before and your playlists and premium should be there waiting for you no matter what device you are using (since they are stored by Spotify).

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎19-11-2013

Re: "Login failed" Spotify App

I'm getting the message "Login failed: could not login to Spotify. Maybe you've changed or misspelled the password?" I know I have the password right and am signed in with said password on my MacBook, so not sure why I can't login on my iPhone. This is for a 3-month premium membership from a gift card, so I don't want to lose any time on my subscription. 

Posts: 47,390
Kudos: 14,695
Solutions: 3,566
Registered: ‎03-07-2012
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Re: "Login failed" Spotify App

Are you logging in using Facebook or a Spotify username @pluggedin2 ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Gig Goer
Posts: 3
Registered: ‎20-11-2013

Re: "Login failed" Spotify App

Hi there,

I'm having problems with my mac devices (Iphone & Imac). It's no longer possible for me to log in. I've never logged in with a FB account, and when I fill the Spotify account form, it says to me that my password is wrong. I'm sure it's not :-(

User name is Kaer77.

Can you help me?

 

Posts: 47,390
Kudos: 14,695
Solutions: 3,566
Registered: ‎03-07-2012
Community Mentor
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Troubleshooter

Re: "Login failed" Spotify App

@kaer77 - I would suggest a password reset:

https://www.spotify.com/password-reset/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Gig Goer
Posts: 3
Registered: ‎20-11-2013

Re: "Login failed" Spotify App

Doesń´t work... Impossible to log in even for the community page.. I had to use the Facebook login way. I' ve try to reset the password but it didn't work. I was still logged to Spotify on my IMac, on my profile page even when I logged out of the Spotify app.
I don't understand what's going on. My Premium account is linked to my mobile contract. Is there a way to contact a service where I can explain my case and let my e mail adress.
Thank you.
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