[iOS][Connect] Daughter was not verified on account

[imagineth44]

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen?  She lives with us.

[Bittencourt]

Hey @imagineth44, thanks for writing.

Sorry for the late reply! Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users. 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!