Help Wizard

Step 1


Turn down the volume of loud ads

Status: Implemented

Prevent ads from being louder than the song that came before it. I know the point of the ads is to annoy us into paying up, but it can be very painful to turn on some relaxing tunes after school/work, turn up the volume a bit to hear the quieter details, and then have a surprise advertisement blaring some awful hiphop noise or a screaming spokesman blast 5 times louder than the song. Just normalize the volume of ads so that they aren't louder than the song they follow. Ads should be the same volume as the music.


This can be implemented by having an internal variable to measure the average volume within the song, and then set the ad's volume to that **bleep**. This way, classical concertos are recognized at the lower volume they are, and the next ad won't be 5 times louder than the loudest part of the song. Or just have a "advertisement volume equalizer" checkbox somewhere in the account settings. Or let us turn up the volume for just one particular quiet song within a playlist, so that everything else plays at normal volume.


To all fellow Free users, please take my survey on what you do when an ad is BLASTED at you- I'm sending the responses to the companies being promoted by obnoxious ads, to let them know that loud ads reflect badly on them when we rip off our headphones. Also, contact the companies whose ads are BLASTED at you, and ask them to tell Spotify not to blast their ads. Shari's Berries apologized to us, and a McDonalds rep said they only design ads. Keep it up! Contact the marketing department of these companies and politely ask them to demand a normal volume for their ad.




Update Sept 27, 2017: Thank you so much for taking my survey about how you react to loud ads - it has 1,571 responses! Here are the results - please show these to companies whose ads are blasted at you!


 How Spotify users react to loud adsHow Spotify users react to loud ads

Answers to Other (Please specify)
10/14/2014 1:11 PM: I tear my headphones off, then lower volume on spotify, then press play (cause lowering volume to bareable pauses the ad), wait for it to finish then pause the song after the ad so I can turn the volume up again

10/1/2014 4:29 PM: I take my ear buds out, then stop listening to the service. I **bleep** my hearing.

9/26/2014 12:12 PM: Contact the company and point out that I am going to avoid their products until their ads are played at a reasonable level.

9/20/2014 12:06 PM: click on the ad thumbnail, because it makes the ad stop playing

9/18/2014 11:25 AM: go to youtube or my ipod and listen to music from my playlists

6/9/2014 5:51 AM: have a hotkey and i mute it completely, then there is a timer that umutes it after 1 minute (only for loud ads)

4/14/2014 8:47 AM: turn off, switch to itunes

3/18/2014 1:27 PM: Remove headphones to avoid inner ear damage AND lower the volume on my device + lower the volume on Spotify to avoid annoying my coworkers, as the ads can be heard across the office because they're so LOUD


Updated on 2018-02-07

Hi everyone, we appreciate your feedback here in the Spotify Idea Exchange around our ads for Free users.  Please know that we have applied audio normalization to all of our ads and that all new audio follows the same volume guidelines that we have for Spotify. 


If however you still find a specific ad is 'too loud' or has disruptive sound effects, like car noises, please post the specific details below as per the instructions in this thread - we'll make sure to pass it on to the right team.


Thanks again for all your feedback!


I had my headphones on when an ad came and for a moment I thought I will be deaf! And I wasn't listening that loud myself, it was just the ad and it really shook me because I didn't expect that. As a student it's frustrating to have to buy the premium just because of this, I wouldn't mind the adds if there weren't problem like this!


I can´t pay subscription and i don´t mind the ads, if are good i like listen, so WHY the high volume? I have to mute and then, Spotify lose the clients listeners. How Spotify explain to the companies that pay for these ads? And all people don´t listen? Spotify thinks people go to Premium and are wrong.


I stopped using spotify because of this!!!!!


I know how I am going to vote.  THIS LOUD AD thing annoys me so much that I am going to quit Spotify and go with some other music service that is not such a snake as soon as I move my music list to some other service


This issue is causing companies to not allow Spotify because if someone is listening at a resonable volume....  THEN BAM  the add is screaming from the computer speakers... Worst idea ever.    Guess today is a great day to use a competitor who doesn't do this.  BYE


It's 4 **bleep**ing years later, why hasn't this been taken care of?


OK - If ads are loud, we just MUTE them and don't hear them at all.  Fail for the intended purpose.  Modulate them to the music played, and we keep happily working and the ad plays and goes, infiltrating our minds without us even noticing.  WIN for the advertisers.  As a teacher, my best advice is speak softly if you want to be heard.


TVs TVs TVs --- This is also a big issue for Television! I just bought a new Samsung Smart TV and they have the Spotify application on there. I though, "GREAT!". Wrong. The ads come on and I'm bleeding out my ears when all the other music is just at a normal volume.


Obviously more people are impacted by the desktop or mobile applications, but hopefully a fix on those can be mirrored to the televisions?


Please and thank you!


I now have a keyboard with a mute sound button and after months of using it, I automatically mute whenever an ad sequence starts.  In other words, mentally and psychologically, I have completely switched off listening to ANY ads on Spotify within seconds of a sequence starting.  I am sure that is not what either Spotify or advertisers intended.


Yes I get SOOO Frustrated with the high volume on ads. It is pure evil!

Thinking of quitting spotify for this reason only. Gives me so much stress..