[All Platforms] Fix display name for Facebook signups when the user has an "other language" name

As reported a few times

Here: https://community.spotify.com/t5/Accounts/Spotify-Facebook-name-is-in-different-language/m-p/4812395

Here: https://community.spotify.com/t5/Accounts/Account-name-in-a-different-language/m-p/1631031

And here: https://community.spotify.com/t5/Android/Spotify-used-wrong-facebook-username/m-p/1595462

 

There seems to be a bug in the Facebook account sign-up process, where if your Facebook account has an "other language" name configured, Spotify pulls that name to use for the account display name rather than the person's normal Facebook (account primary language) name.

 

This seems to be happening predominantly for Chinese names, for some reason (at least out of those reported) so I don't know whether that's a problem with Spotify pulling the wrong info from the API, or the Facebook API returning the wrong user info.

 

If this can be looked into, and fixed for existing accounts, that would be greatly appreciated. Thanks!

Updated on 2019-10-10

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Spotify Staff will look into this idea once it reaches the necessary amount of votes. More information about how the Spotify Idea Exchange works can be found: here

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Status changed to: New Idea

Updated on 2019-10-10

Hello and thanks for bringing your feedback to the Idea Exchange. We've marked this as a new idea.


Spotify Staff will look into this idea once it reaches the necessary amount of votes. More information about how the Spotify Idea Exchange works can be found: here