Free audiobook listening time for all Premium members

[SamBuzz]

While I'm grateful for the move to bring audiobooks to Spotify, the exclusive benefit of free audiobooks for the "plan manager" in duo and family memberships seems unjust. It diminishes the premium experience for other members who pay the same amount as their friends and family but don't enjoy the full premium benefits. 

I acknowledge the cost-effectiveness of duo and family memberships, but the solution to a fairer listening experience could be to distribute the 15 hours among all members in your party. This way, duo members, for instance, would get 7.5 hours free—a reasonable compromise for the reduced cost.

It ensures fairness to all users and gives users the option to customise their audiobook time based on their plan size and budget.

[Glen91]

Allow the other person on the DUO plan to experience the premium benefits and not just the plan manager or atleast allow the ability to gift audiobooks to the other person on the plan.

[Katiesidea]

Please allow us to assign audiobook hours to a different plan member each billing cylce. As the plan manager I shpuld be able to give access to the default audio hours to the person in the plan that will use it. This change should take place at the beginning of the next billing cycle when the audio hours renew. 

Genuniely each member should get the default 15 hours, but regardless being able to desingate the hours to a certain member should already be a feature. 

[vlreynolds]

I cannot believe this still isn't being considered by Spotify 2 years later. @MihailY, what is the required amount of votes needed to get this considered? Paying to add 15 hours for the second person in a duo would make the amount we pay to Spotify $6 MORE than if we just had 2 individual accounts. As many others have stated, Duo and Family are marketed as Premium memberships for every member of the same family under the same roof. There's literally NO REASON that everyone shouldn't have full access to a premium account. and right now, only the plan manager does.

I loved the idea that several people had to still offer the 15 hours, but split it amongst the people in the plan, since that would be "lesser" hours for the discounted plans, but still, ridiculous that this hasn't even been brought to the table yet for Spotify. 

[filmatrix]

+1

[acancheta]

I'm frustrated that the Duo member plan requires an add-on for both members to have access to Audiobooks. I get that this is a premium add-on, but it creates a horrible customer experience to have different experiences for a shared plan. As the plan manager, I'm not going to be using the Audiobooks feature assigned to my account, but my plan member will. Now, not only am I being charged (by the cost of the plan) for a feature I'm not using, I have to pay for my plan member to use the audiobook hours. Why can't the Audiobook hours apply across both members? Ideally, I could listen to 1 hour and that counts to the total allocation, and my plan member listens to 14 hours and that completes our allocated amount of listening time. Then, if we want to buy up, we can. I also want to point out that the price for the buy-up increases twice in a matter of six months. I understand a price increase and am accepting of changes to meet economic demand, but this is unsatisfactory customer service. AUDIOBOOKS ARE FREE FROM THE PUBLIC LIBRARY. I might as well cancel my audiobook add-on and educate my family member on how to use Libby. 

[jasbradbur]

This is disgusting that this has been a thing for 2 years and not fixed. Almost unacceptable. Y'all need to fix this. I am seeing comment after comment about this. Come on. 

[MS37448]

Good morning jasbradbur
Thank you for your support. Let’s hope someone at Spotify is reading these posts and is brave enough to take action.

[User0399]

Why haven't you figured out how to allow access to the family members in the premium family plan.   I see where this was addressed in an article from 2023 and it said you were looking into fixing the issue. Obviously you haven't, but you have increased how much I pay multiple times since then. So it seems you can up our prices easier than fixing a problem that your paying customers have had for at least 2 years.... almost 3 now. Basically I would like to know when I can have what I paid for for all my family on the account. 

[pushonthrough_c]

Yes, this is very frustrating since I cant listen to audiobooks on my account unless we pay a lot more 😭 

(I use my plan manager’s account for that whenever she isn't using her account & I use my account for music)

[MS37448]

Good afternoon AlejaR
Succinct and to the point. Thank you for your support. 🙏