Help Wizard

Step 1


[Playlists] Solution to false/abusive reporting

Whenever someone reports a playlist - the title and cover art are removed immediately. This is often abused to hurt record labels and playlist curators. After contacting support - the account of someone who abused this system gets taken down. This person then creates another email and free Spotify account and repeats the process. 


There is a simple solution to the problem - enable reporting feature only after 10 hours of music/podcasts were streamed using the account. It won't change the experience for a normal user but makes copyright abuse impractical. It's cheap and easy to implement and would stop 95% of false claims.


Thank you for your consideration. 

Updated on 2021-06-14

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Thanks for bringing us your feedback in the Spotify Idea Exchange.


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Yes, at first, @SpotifyHelps on X was not helpful.

I then went back to @SpotifyHelps a second time and requested my case be escalated so that my playlist can be ‘whitelisted’.

This was their response:

Hello Andy! Thank you for reaching out. We understand that your playlists (spotify:playlist:3KEJ7wx2U2qG9elEMqflre) is being reported for takedown.

Upon further review, we have prevented this issue from happening to this playlist again. Please note, if you change the image or title of the provided playlist this protection will be lost.

We hope this helps! Let us know if you have any questions.

Sorry my friend, but @SpotifyHelps no longer exists on X. It's over.


My mistake, in my previous post I mentioned @spotifyhelps which is incorrect.

Contact @spotifycares instead.