Announcements

[Subscription] Send a Receipt to Premium Users Each Month

Status: Not Right Now

For years I subscribe to Spotify Premium, I got only one email receipt from Spotify in the first month, and not any more.

 

Is Spotify trying to hide our receipts to let people forget "Unsubscribe"? 

 

Please send us receipt via email every month unless we unsubscribe the notification.

Updated on 2019-07-04

Hey folks,

 

I just wanted to update this idea to show how you can find your receipts. 

 

Currently, you'll recieve a receipt when you make your first payment of a new subscription, start a trial offer or purchase an e-card.

 

To check out your other receipts: 

 

  1. Log in to your account page
  2. Click Receipts in the menu on the left.
  3. Click VIEW next to a transaction to see more details. 

We'll leave this idea open for more feedback. When we have any updates, we'll add them here. 

 

Thanks!

Comments
wola-singapore

Hi, 

I have searched this community for a related topic and it always ends up the same result. Because of the lack of "Kudos" the suggestion was not implemented. 

Firstly, stop relying on this "Kudos" system as not everyone will click on a specific topic if it does not affect them greatly.

Secondly, as a premium user paying for a service, we should be notified of our monthly expenditure to our registered email. 

 

Every single online service has already implemented this feature so why shouldn't Spotify? Unless the programming engineers are incapable of doing so, please let the community know, so we may be able to help.

It is frustrating to go through the "Contact Us" and "Help" setup of Spotify which keeps routing us to the same place, with no available means to send a legit issue to the developers. Most users since 2016 can only post a suggestion here and due to the "Kudos" system, everything has seemed to be ignored.

All of the above is based on my impression and experience of searching for this topic's related solution.  

I would like to request for it to be implemented, not suggest, its a request from a paying user. An option to set "Receive Payment Receipts in Email". You can have it default as OFF so as not to disrupt current users that don't require this service. And let users who want it to have it Turn ON by themselves.

I would appreciate it if the request is implemented, cause Spotify is the only service that I have to log in, go to my accounts, print screen the invoice, email it to my accounts staff, just to get it processed. While all my other online digital payment comes in by email and is automatically filtered to my accounts without myself having to get involved at all.

So do implement it so that Spotify can remain "technically" successfully in keeping up general services of online digital platforms.

I apologize for my tone as its frustrating going through the help section just to see those before me blatantly ignored due to some Kudos system.

Thank you

superwomanusa

Hi, 

 

I can't view my receipts today for some reason. This menu is not available to me when I log in. Please can you advise on this?

 

dballing

Our back-office has to manually log in to the Spotify account each month to retrieve the receipt to be able to register it as an expense. Where is the option to have the receipt sent to an email for each transaction made? Please give us the option to allow for a separate email from the one holding the Spotify account. Thanks.

lorisgirl

Up until January I received my receipts by email regularly. Now went to check on the February one and didn't receive it. The receipts are available in my account, but I want to know why it didn't send it to my email. I've a few automations tied to it.

1185951027

We need a formal invoice/receipt. 

What you give us doesn't even have our VAT number 😞

Also we should be able to print it like a formal receipt or invoice.