10 hours limit?

Reply

10 hours limit?

hpcreed
Casual Listener

Hi,

 

It says I've exceeded my 10 hour limit but I've probably only listened to around 10 minutes of music this month?  What's going on?

 

Thanks, H

5 Replies

Re: 10 hours limit?

Community Manager
Community Manager

Hi hpcreed! Welcome to the Community!

 

Your 10 hrs/ month is divided into 2.5 hours per week. The day this resets depends on which day you joined Spotify. Is it possible you unknowingly left some music playling and you hit your 2.5 this week?

Re: 10 hours limit?

hpcreed
Casual Listener

Thanks for getting back to me.

 

I can honestly say that I only listended to around 10 mins of music this week.  I have just opened up Spotify tonight and I can now listern to music again.

 

It's strange as this limit has only just shown up and I've had an account for a while and usuallly listen to a lot more music on Spotify but have never been limited.

 

thanks, H

Re: 10 hours limit?

Joe
Community Legend

The time restriction only kicks in after 6 months.

Re: 10 hours limit?

ramonline
Regular

With time restrictions maybe people will go to other sites.

Re: 10 hours limit?

princessgleek
Roadie

That happened to me the other day, think it was a bug their end,  I restarted spotify and it was fine, I knew there was a problem, as I rarely listen more then a hour a week to spotify

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