I have redeemed a code online but my spotify is still not Premium

Reply

I have redeemed a code online but my spotify is still not Premium

Benni
Newbie

Hi 

I have just redeemed the code from a gift card and I have tried tried to log out and sign in again but it is still the free account what can I do ?

Please help! I have an old e-mail address on my facebook account which I am not using anymore maybe thats the reason ?                   @premium  i  have a new e-mail address: benjamin.mentzen16@gmail.com

1 Reply

Re: I have redeemed a code online but my spotify is still not Premium

Peter__
Community Legend

@Benni wrote:

Hi 

I have just redeemed the code from a gift card and I have tried tried to log out and sign in again but it is still the free account what can I do ?

@Please help! I have an old e-mail address on my facebook account which I am not using anymore maybe thats the reason ?                   @premium  i  have a new e-mail address: benjamin.mentzen16@gmail.com


Hey! Welcome to the community :)

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into that a little closer for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

SUGGESTED POSTS