upgrade payment

[hai-97]

Hi i have problem to upgrade my spotify premium family via card payment. I have fill in all the correct details in the box provided but the payment failed. i dont have problem with my card and my balance is still sufficient. what should i do to upgrade my payment. even after i change my card from the previous one, the upgrade is still fail. 

[Mario]

Hey @hai-97,

Thanks for reaching out about this here in the Community.

It'd be great for you to double-check the card you're trying to use is also enabled for recurring purchases. Ideally, it'd be best to check this with your bank.

You'll find more info about the conditions your Spotify payment method should meet here if you'd like to take a look. 

Hope you'll find this info useful. Let us know if there's anything else we can help with!