Newcomers and Contribution

Showing results for 
Search instead for 
Do you mean 
Reply
Posts: 1,788
Topics: 327
Kudos: 1,820
Solutions: 139
Registered: ‎18-06-2012

Troubleshooting connection issues

[ Edited ]

Things to try if you're having connection issues with Spotify.

 

  • If everything was working fine not too long ago, please first check http://www.spotify.com/help/service-status/ and http://twitter.com/SpotifyStatus to see if there are any ongoing issues.
  • Check that your router allows Spotify in- and outbound and your firewall software allows Spotify in- and outbound.
    The following IP ranges should be open on port 4070: 78.31.8.0/21, 193.182.8.0/21.
    That number 21 is the prefix length. Please check your router’s manual on how to enter those IP ranges correctly.
  • Check that Windows (if applicable) firewall allows Spotify in- and outbound
  • If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue
  • (Names that come to mind are Norton, McAfee, AVG, etc.)
  • (On Windows) make sure you start Spotify as admin
  • Check your router and make sure UPnP is enabled. If it already is, turn it off, then on again
  • Turn off your router, wait 10 minutes, then turn it back on again

Can't fix it? Here are some other options.

Try these troubleshooting steps:

Of course, if you were directed here from any of those threads, then proceed and follow the steps where you left off in that thread.

Join me on twitter.

What's a Spotify Rock Star, and how do I become one?

Get more storage space!
Community Legend
Posts: 1,612
Registered: ‎11-02-2012

Re: Generic connection issues, add your tips please.

Per - can you post a list of specific IP addresses and ports that need to be open in routers/firewalls. They've been posted in various threads over the weeks but I don't want to copy and paste in case things have changed or they weren't complete.

One thing I would add:
- If it was working a while ago and now isn't then check https://www.spotify.com/uk/help/service-status/ and https://twitter.com/SpotifyStatus. Then, even if they say all is fine wait a while and see if it comes back up.
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Posts: 1,788
Topics: 327
Kudos: 1,820
Solutions: 139
Registered: ‎18-06-2012

Re: Generic connection issues, add your tips please.

Let me check with some folks; thanks for your feedback.

Join me on twitter.

What's a Spotify Rock Star, and how do I become one?

Get more storage space!
Announcements
Test Spotify Connect
Would you like to help QA test Connect? If so, please log in or register.


Did you know?

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.