Announcements

10k songs limitation on your music

Status: Not An Issue

Hello,

As you or may not agree, 10k is a very low value for the number of songs that a user is able to save into your music. Although you may consider that the majority of users do not save that much songs into their libraries, the truth is that there are a LOT of music fans that LOVE to have their libraries organized and very complete. The whole idea of paying for a Premium account is not to have this type of limitations.

 

However, I believe that the majority of the fan base understands the technical limitations of having such a huge amount of connections on your database. That said, with technology such as Redis and Cassandra you're definitely able to do it. Additionally, you've a lot of developers inhouse to take care of this and you also already had the time to improve this limitation. You're not a startup and you should be able to deal with this.

 

That said, I really hope that very soon this limitation is being removed or, at least, upgraded.

 

Thanks,

João

Hello @xebetche

 

I have marked this as not an issue because you are not reporting a bug, you can however support this idea which supports the removal of the 10,000 song limit 🙂

 

Have An Amazing Day! 🙂

Comments
xebetche

Also, it's very frustating to add dozens of albums and realized a few weeks later that these albums were not added to my library. Unless I haven't noticed, there's not a single warning mentioning that I've reached a 10k limit of saved songs.

 

Showing errors and limitations is always bad in terms of experience for the user and the service, but not informing me at all is highle frustating.

 

Hope you can improve this.

 

João

jean3601
Status changed to: Not An Issue

Hello @xebetche

 

I have marked this as not an issue because you are not reporting a bug, you can however support this idea which supports the removal of the 10,000 song limit 🙂

 

Have An Amazing Day! 🙂

xebetche

Got it. Thanks.

micksdspotify

The general 10,000 limit and per device limit of 3,333 is so that heavy users are unable to stream massive amounts of different music. This is because of the way in which Spotify calculates royalties - unlimited amounts of use would reduce the value of the royalty per stream to such low levels that artists would not bother with Spotify at all. Heavy users (who also happen to be the early adopters of music streaming) are not Spotify's desired customers. They need a high proportion of low volume streamers for their model to deliver attractive returns to artists.

thiagolula

10.000 songs limit in a service that claims to offer millions of songs. So you don't really offer millions of songs, you offer 10.000 songs and then you make your customers go on the pain-in-the-ass-trouble of having to delete and add songs all the time we want to listen to something that is not in our libraries yet.

Please, fix it Spotify! Otherwise people will strat migrating to other music streaming services. And I'll be one of them.

Misterio

 

In any way you want to put it there is no justification for a 10k songs cap. 

Keep that cap only to non-premium accounts, move the cap to premium account to at least 20k songs.

And if you want, create a third kind of account, call it pro or whatever you want, make me pay 15 dollars, and put that cap to 30k songs.
 

These are just examples...the future moves constantly, competitors will resolve this issue if you don't do it first...

 

Come on guys, Spotify is a fantastic idea, but not making an unpgrade on this issue since you started is clearly a loser's move.

 

 

 

 

 

 

Amus-i-c

Guys... (and girls...) Does ANY of you think this whole thread makes any sense and Spotify will read, let alone - they will change this?!? 

 

It is absolutely more than ridiculous that we - as fare-paying-PREMIUM-users - are being limited in using this product on a fare base. Yes, we are limited in our choices! Why do we pay to be limited?  And what is so PREMIUM to this paid service except leaving out the commercials?

 

There is only a minority who report this 10.000 limit issue to be unsatisfying, annoying and to be indignant with. When Spotify looks at the percentage of how many people actually has reached 10.000 songs in their personal library, of course there is less than 1% who reaches the 10.000 limit! Because YOU CAN'T reach it! I got 9855 songs and this is called to be my max of 10.000 songs!

Please tell me lads & gents, how many of you are UNDER this limit and is told that they've reached the max of 10.000: I dare you to check your exact number of songs by going to your song list (songs in your music), then select them all (win: ctrl+a / mac: cmd+a) and drag to see the exact number of songs. 9 out of 10 it's LESS than this 10.000 while you've been said that you have reached your 10.000 limit! 

Therefore: Dear Spotify:  You are fooling yourself with this explanation! I bet there are way more users who experience this problem; at least 222 pages of negative comments on this topic only on THIS site!!! And that's only those users who take the effort to report it! Did you already hear about the fact that only less than 40 percent of ALL unsatisfied people report their complaint at the responsible organization and besides that all the others (that's more than 60 percent of all unsatisfied people) tell their negative experience to a minimum of 15 other people instead of reporting it to you, Spotify? (If this <40% is already able to know WHERE they can report it!) Above that: and this is just a free tip: Of the non-complainants, 80% leaves to another provider/supplier without telling you at all!

 

So please don't come with arguments that only 1 % of the users reaches the 10.000 limit. You should take these comments more serious. You make a monkey out of yourself if you really think and take this measurement as an indicator of all the serious complaints and users that are annoyed about this limitation. If music should free your soul, you keep your customers detained by setting a limit on their choices!

 

So for all of you who want to get rid of this 10.000 limitation: First of all: make sure you've logged in on this Community and vote for this “Live Idea”. Make sure that we bundle all similar – liked threads: So click on the following link to bundle all votes in one and the same thread: https://community.spotify.com/t5/Live-Ideas/Increase-maximum-songs-allowed-in-quot-Your-Music-quot/i... (scroll to the top to see the vote button). Be aware that IF you already voted in the “increase-maximum-songs-allowed-in-Your-Music-thread” in the past, that you don’t push the button again, otherwise your vote will be withdrawn and it will bring back the number of votes! So only press Vote if the button shows “+ Vote”. 

 

It is actually absurd that we have to vote to make Spotify change this! :@)

 

Second: Share this message as wide as you can or IF you can find shorter lines to the Spotify Management People let them read this post to wake them up.

 

Third: Ok, let me say that it’s not all bad there is at Spotify (they could have a better accessible and more direct support opportunities though) there are also a lot of good features. But these can also be found at other providers: Apple Music / Google Play Music for example, with much wider or no limitations. If you (users) really want to change this: LETS SET AN ULTIMATUM DATE TO abandon this limitation before we move and migrate to another music streaming service. This Issue has been reported by users since April 2014. Now we’re almost three years further on, no changes are been made since. It’s time to make this chance Spotify… Please provide us with an unlimited personal library. Let's say... before the end of April 2017? You’ve got enough time to do this, didn’t you? Three years… That should be a real and reasonable timeframe… isn’t it? In these three years, you could make a real (and proper) inventory of what the need of enlargement of this song limit really is instead of giving yourself just a false quote on how custom behavior works in relation to complaints handling. And if you are still blind to see and stick to your position that it’s only less than 1 % of your users that reaches the limit… what in god sake is the problem to increase this limit for “those few” people…?

 

Spotify: Don’t give us stupid arguments… What you tell us is “We don’t care about customer satisfaction at all”, “We don’t take our customers seriously”, “We don’t listen to the needs of our customers”. That are three ways you did NOT learn on your marketing-based-education to get and KEEP customers. When you want to keep us, take some action now! We’re still asking you friendly to disable this limit real soon before a lot of unsatisfied users will get their needs for music elsewhere.

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