2020 Wrapped STORY skipping through slides

Submitted by on ‎2020-12-02 01:21 AM

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

Hey everyone!

 

Thanks for your reports and cooperation on this.

 

With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.

 

In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.


We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442  and everyone else who contributed to this.

 

Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.

 

Have a great holiday season! Cheers!

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Status: Fixed
Lajobu
Lajobu
Visitor

‎2020-12-02 17:51

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

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1122054442
1122054442
Visitor

‎2020-12-02 18:58

FIX! 

I found that the issue was being caused by the Battery Saving mode on my phone. The moment I turned it off it started displaying everything properly, when turned back on it skips through all the slide again. 

 

My developer options (Window animation scale, Transition animation scale, Animator duration scale) were also already on 1X.

 

Version 8.5.86.854

 

So turning off the battery saving mode should fix the issue for some of you. Hope it helps!

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Comments
BLACKCAS7
Visitor
‎2020-12-02 01:35 AM

I AM ALSO HAVING THIS ISSUE! it is incredibly obnoxious, especially since i was really REALLLY excited to see my wrapped this year edit: I HAVE FOUND A FIX! if you turn your battery saver mode off, it will be normal!

Spooky8pack
Visitor
‎2020-12-02 02:45 AM

Update: I followed the spotify wrapped LINK on my phone and it took me to my story but when I got there it auto-skipped through the whole story I couldn't pause it on any page, and when it got to the end it would only show One page of the whole story. Spotify fix this.

lipskyoliveira
Visitor
‎2020-12-02 02:59 AM

 

Plane

Premium

Country

 

Device

Moto g5

Operating System

Android 8.1

 

My Question or Issue

When i start it all the things end in less than two seconds, I can barely see anything. What can I do?

rudáemidio
Visitor
‎2020-12-02 03:20 AM

"Update: I followed the spotify wrapped LINK on my phone and it took me to my story but when I got there it auto-skipped through the whole story I couldn't pause it on any page, and when it got to the end it would only show One page of the whole story. Spotify fix this." 

Same problem here

laylay_99
Newbie
‎2020-12-02 03:22 AM
The same thing is happening to me! I even tried deleting and reinstalling the app but it didn't seem to work. My 2020 Wrapped story keeps skipping to the end and then the app crashes as a whole. I hope they fix whatever it is soon.
magegirl120
Newbie
‎2020-12-02 03:29 AM

I have Sony Xperia operating on Android version 7.1. I am also having this same issue, and it happened last year, too! So annoying!

lapetitelynna
Newbie
‎2020-12-02 04:39 AM
I'm also having this problem. PLEASE fix this, spotify.
conordcallaghan
Regular
‎2020-12-02 04:44 AM
same here it just skips through everything
worldanuu
Visitor
‎2020-12-02 06:14 AM
This is exactly what happened in my case, it flashed through all the pages of the story in a second and I couldn't pause on any of them. Had even updated the app fully and uninstalled/reinstalled beforehand
dreamyourocean
Newbie
‎2020-12-02 06:26 AM

Plan

Free

Country

United States

 

Device

LG Harmony 2

Operating System

Android 8.1.0

 

My Question or Issue

I'm trying to open my 2020 Spotify Wrapped, but everytime I do, the highlights/slideshow goes too fast to even show the content. I tried to replay the beginning, uninstalled the app and installed it again, and even tried to see if there's an update for the app but there isn't any at the moment! What do I do?

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