I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:
-Window animation scale
-Transition animation scale
-Animator duration scale.
I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.
I hope this helps!
Hey everyone!
Thanks for your reports and cooperation on this.
With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.
In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.
We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442 and everyone else who contributed to this.
Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.
Have a great holiday season! Cheers!