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2020 Wrapped STORY skipping through slides

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

Hey everyone!

 

Thanks for your reports and cooperation on this.

 

With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.

 

In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.


We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442  and everyone else who contributed to this.

 

Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.

 

Have a great holiday season! Cheers!

Lajobu
Visitor

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

1122054442
Visitor

FIX! 

I found that the issue was being caused by the Battery Saving mode on my phone. The moment I turned it off it started displaying everything properly, when turned back on it skips through all the slide again. 

 

My developer options (Window animation scale, Transition animation scale, Animator duration scale) were also already on 1X.

 

Version 8.5.86.854

 

So turning off the battery saving mode should fix the issue for some of you. Hope it helps!

Comments
Xenia
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this to us!

 

We've just merged a few threads together to keep you all in the loop. 

 

We can confirm the right team is aware of this and they're looking into it. If you’re experiencing this issue, make sure to add your +VOTE and subscribe to this thread so that you'll be notified as soon as there are any updates.

 

Note: If you can't get your Wrapped 2020 STORY to load at all you should check out this thread instead.

 

We hope to have more info soon.

j022f3y7bb5x
Visitor

also having this issue, this did not happen last year. it skips every single slide without even a millisecond to see what it said.

 

please fix this, i was really hoping to share my wrapped with my friends.

 

here's my specs:

samsung galaxy j7 perx

android 8.1

premium user

Soupremesoup
Visitor

Same issue.

It just skips past everything

My device is a LG g stylo operating on Android 8.1

 

justkthen
Visitor

Same.

I have the Premium plan and Spotify Version 8.5.86.854. My device is Samsung S7 edge and it's on Android 8.0. I also checked the play store and there's no new update so far.

 

UnisonGames
Newbie

Plan

Premium Family

Country

Ireland

 

Device

Moto G4 Plus

Operating System

Android 7.0

 

My Question or Issue

Same issue for me with slideshow skipping to the end

 
zgrdnz
Newbie

Same problem here. Samsung S7 Edge and Android 8.0

sadjkege
Visitor

same here it just skips through everything and my phone is huawei y7(2019) android 8.1

 

Notwrapped2020
Visitor

For me, clicking the wrapped 2020 box just crashes the app completely....

 

App is up to date (went as far to reinstall) and cache has been cleared.

stellablaze
Visitor

This is also happening to me! It worked fine last year but is not working this year. I really wanted to share but the slideshow goes too fast to pause or even see the stats. 

 

Device

LG stylo 4

Operating System

Android 8.1.0

 

yohul
Newbie

Please fix

LGQ6 Android 8.1

Already re-installed twice

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