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2020 Wrapped STORY skipping through slides

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

Hey everyone!

 

Thanks for your reports and cooperation on this.

 

With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.

 

In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.


We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442  and everyone else who contributed to this.

 

Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.

 

Have a great holiday season! Cheers!

Top Answer
Lajobu
Visitor

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

Top Answer
1122054442
Visitor

FIX! 

I found that the issue was being caused by the Battery Saving mode on my phone. The moment I turned it off it started displaying everything properly, when turned back on it skips through all the slide again. 

 

My developer options (Window animation scale, Transition animation scale, Animator duration scale) were also already on 1X.

 

Version 8.5.86.854

 

So turning off the battery saving mode should fix the issue for some of you. Hope it helps!

Comments
LegMuscleCramp

Already commented and left a +VOTE on the other thread, but doing that here too because this happened to me once. All the other times I've tried opening my 2020 Wrapped story, the app crashes.

 

OnePlus 6T

Android 10

Spotify version 8.5.86.854

Lajobu

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

marquitosjaen1

Lajobu has the solution. Thank you!!!!!!!!!

 

Jennykay

I can’t get my story to load at all but the link I am supposed to click above is not valid. Please help. 

skyronnismq

@LajobuIT'S ALIVE! Thank you.

tynecarla

This link is not working

j022f3y7bb5x

@Lajobu where are the developer settings? i cant seem to find them.

sylwka31

Unfortunately I have the same problem. Spotify is skipping all stories and stops at final one. But I can't see any of previous ones I can't even pause them. I tried to update the app and reinstall it but it didnt work. I also tried @Lajobu metod and it didn't work as well. :c

Device: LG G7 thinq 

Android 8.0.0

Lajobu

@j022f3y7bb5x The developer options are related to your phone settings, not with spotify app settings itself. You can find them in the options setting of your phone, here for more details: https://developer.android.com/studio/debug/dev-options

StubbornSkylar

It actually works!! @Lajobu you saved my day