2020 Wrapped STORY skipping through slides

[duckasf22]

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

[duckasf22]

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

[duckasf22]

FIX! 

I found that the issue was being caused by the Battery Saving mode on my phone. The moment I turned it off it started displaying everything properly, when turned back on it skips through all the slide again. 

My developer options (Window animation scale, Transition animation scale, Animator duration scale) were also already on 1X.

Version 8.5.86.854

So turning off the battery saving mode should fix the issue for some of you. Hope it helps!

[Mtanoez]

I've the same problem on both Android and IOS. The wrapped wasn't appearing on Android at first even though it both my phone and the app were up to date. On IOS the wrapped story does not appear from time to time... It is a bit annoying that everybody can see their year but we can not 😕

Btw I'm the host of a family account, maybe it has something to do with?

[cannedcondiment]

turning off battery saver also worked for me, thanks so much!

[yape26]

I have the same problem. Spotify is skipping all stories and stops at final one.

[Parker8]

Had the same problem on Android, i've just turned on Canvas, and after that, I turned off Devloper mode and it worked, so yeah, that might help you.

Thanks.

[Elena]

Hey everyone!

Thanks for your reports and cooperation on this.

With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.

In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.

We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442  and everyone else who contributed to this.

Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.

Have a great holiday season! Cheers!

[kauz0]

I have changed everything that was told in the comments. How can this service be so bad? **bleep**.

[chellram]

This fix doesn't work for me.

[LaNaDa28]

.

[Obenwan]

Have these fixes worked for anyone with a pixel? I've tried them all and wrapped no longer crashes the app but now I am getting the skipping issues

[Lughboy]

I'm happy that turning off battery saver works for everyone else but it did not work for me and is doing it again for my personalised "How you listen" section.

When I try to access the links in this article on how to adjust my settings it just loops me back to this page.

Any other info on fixing it would be great, thank you