30 minutes ad-free lasted 10 minutes

Put the kids down last night (Christmas eve), wanted to put on some sleepy-time Christmas music for them, so fired up Spotify.  Straight away, got a 'watch this ad for 30 minutes ad-free'.  Perfect, I think.  I'll watch the Pampers ad, set it to cast to the google mini in the kids room, tell the mini to stop playing in 20 minutes, kiss the kids goodnight, Santa can get to work.  10 minutes later, an obnoxious ad is BLARING from the speaker (I'd turned it up a little because the sleepy-time music is very quiet).  Back for round 2 of putting the kids to bed.... 😒 .... 😓........  Thanks so very much, Spotify..  🙄

 

Plan

Free/Premium

Country

 

Device

Galaxy S7, casting to google mini

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Hey folks,

 

Thanks for reporting this issue to us.

 

If you're experiencing this issue, could you make sure to provide us with the following info:

  • country
  • device + OS version
  • exact Spotify version
  • exact video ad(s) you watched
  • exact date & time you watched the ad(s)?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Moderator
Moderator

Hey @innocuous_name,

 

Sorry to hear that this has happened. This shouldn't be the case.

 

It sounds like there was a mix-up between your devices. Hope it doesn't happen again!

 

Have a nice day.

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • any other details you think are relevant?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Shekiels
Visitor

Similar issue, I would watch the ad, and then 4 more would play after, and then not even 10 minutes later, 2 songs, I get more ads, it’s honestly outrageously inconsistent. I know I didn’t click out during the ad, I’m in an iPhone 11 with up to date OS.

 

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

If you're experiencing this issue, could you make sure to provide us with the following info:

  • country
  • device + OS version
  • exact Spotify version
  • exact video ad(s) you watched
  • exact date & time you watched the ad(s)?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

elena0564
Visitor

I'm also having the same issue, it started a few weeks ago for me.

Device: Samsung Galaxy M20, using the most recent update (Android 9)

Spotify Version: 8.5.40.195 and was happening in previous versions as well