404 Premium for Family Error

Plan

Premium

Country
Ireland

 

Device

Samsung Galaxy 

Operating System

Android

 

My Question or Issue

We are trying to get the Spotify family package but whenever we click in we get a 404 error. I've looked on here and someone with the same issue got a response saying they aren't offering Spotify family to their country. 
If this is the case for Ireland why would we be getting pop up's and emails about this if it's not available to us? 

 

Hey again!

 

We did some magic backstage and https://www.spotify.com/checkout/premium/family/ should be now working with no issues.

 

If you're still having troubles, make sure to try again after clearing out your browser's cache and cookies memory or try in an incognito/private window in your browser. If that doesn't do the trick, let us know in a new thread in the Community's Help Boards.

 

Have a lovely day!

Status: Fixed
0 Likes
Comments
Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We're seeing reports that trying to access https://www.spotify.com/checkout/premium/family/ is returning an error message and can't be reached.

 

Our tech teams are currently looking into this.

 

If you're seeing a 404 message when accessing the link mentioned above, make sure to add your +VOTE here so you can stay updated.

 

In the meanwhile, we'd suggest heading here instead.

 

Thanks!

Moderator
Moderator
Status changed to: Fixed

Hey again!

 

We did some magic backstage and https://www.spotify.com/checkout/premium/family/ should be now working with no issues.

 

If you're still having troubles, make sure to try again after clearing out your browser's cache and cookies memory or try in an incognito/private window in your browser. If that doesn't do the trick, let us know in a new thread in the Community's Help Boards.

 

Have a lovely day!