Account Page "Sign Out Everywhere" Not Working, Giving 404 Error






Macbook Pro, Sonos Speakers

Operating System

macOS Mojave


My Question or Issue

The whole issue is in the title, from my account page I hit the "Sign Out Everywhere" button and it doesn't work, I get the following error message:

{"error":"server_error","error_description":"Unexpected status: 404"}

 I am trying to fix a rogue "Chrome web player" appearing in my devices list, which may be causing songs to skip. I have already changed my password and disconnected facebook in trying to fix my issue of songs skipping.

Good news!


This has been fixed now 🙂


Happy listening!









Web profile page

My Question or Issue 


Hi guys,


My account seems hacked/used by other guys (i'm pretty surprised that lots of topic like this).

The good thing is i'm starting to protect my acc by begin for changing my password and log out all of device.

The bad thing is I can't log out all of devices. When I clicked on the button, the profile page always return me this message:


{"error":"server_error","error_description":"Unexpected status: 404"}


So please help to check what kind of error I got?


My account was create from facebook.


Many thanks





Hey @namtrai,


Welcome to the Community! How are you doing?


Could you try doing this through Incognito browser in Chrome or in a completely different browser? 


Let us know if that helps 🙂


I am having the same problem. I get that error when I try to log out all devices. Using Safari and Chrome.


Hey @blairW22,


We'd be happy to help. Could you let us know if it works in Incognito Chrome? 🙂


Thanks and have a great day. 



i tried in incognito on chrome  and i see the same error message 



Hi Daisy,


Test on another chrome with normal mode and Incognito and got the same error message. (same as private mode on Firefox)

Please find attached for the screenshot.


Anymore step can I try?




I am not able to remouve all device with all browser I have and get this error message :


{"error":"server_error","error_description":"Unexpected status: 404"}


Can someone help me ?

Thanks a lot in advance,



Hello @LaustinSpayce!


Sorry to hear you're having trouble with this. Sounds like an odd issue. No worries though, I'm here to help 🙂


Can you try this process using another browser or Incognito Mode? It might be worth trying another device.

Keep me posted and have a nice day!


Hey folks,


Sorry to hear you're having trouble!

Firstly, if you think someone else has taken over your account, we'd recommend checking out all of the steps here

If the SIGN OUT EVERYWHERE button is still not working on your account page, can we confirm you've:
> Tried things in a different browser
> Checked your connection

> Tried things in a private/incognito window?

If these steps still don't work, let us know 🙂
We would however still recommend checking the full article above too, to ensure you're in touch with the right team.

All the best,



Same issue here, from Singapore too.
Tested on IE, google chrome and on incognito mode as well.
If I manually enter it logs out on the browser its on but not on the other browsers.