Account Page "Sign Out Everywhere" Not Working, Giving 404 Error

Plan

Premium

Country

 Singapore

Device

Macbook Pro, Sonos Speakers

Operating System

macOS Mojave

 

My Question or Issue

The whole issue is in the title, from my account page I hit the "Sign Out Everywhere" button and it doesn't work, I get the following error message:

{"error":"server_error","error_description":"Unexpected status: 404"}

 I am trying to fix a rogue "Chrome web player" appearing in my devices list, which may be causing songs to skip. I have already changed my password and disconnected facebook in trying to fix my issue of songs skipping.

Good news!

 

This has been fixed now 🙂

 

Happy listening!

Comments
titoine54
Newbie

Same issue here, from Canada.

Jose_M
Spotify Star
Spotify Star

Hey @titoine54, @LaustinSpayce!

 

Sorry to hear you're having this issue, too. Can you send me over a screenshot of the error message? Add the URL, I'll check it just in case 🙂 Can you also try signing out following this link?

 

Hope this helps and let me know how you get on!

evilmtv
Newbie

https://www.spotify.com/sg-en/

When using ../us/ as you've suggested, it only logs out the current browser, not in the other browsers.

spotifyIE.png
spotifyChrome.png
Jose_M
Spotify Star
Spotify Star
Hey, sorry to hear you're still having trouble with this. Can you try manually removing the country code (/sg-en/) so the link is https://www.spotify.com/account ?

Let me know if that helps at all.
evilmtv
Newbie

I'll get redirected to https://www.spotify.com/sg-en/account/overview/ with that link!

LaustinSpayce
Casual Listener

I go to the link provided, I get redirected to sg-en as the other poster mentioned.

Page to sign out everywherePage to sign out everywhereError message displayedError message displayed

 

The link to sign out redirects to this link:The website does not allow me to copy & paste the URL into text in this post.The website does not allow me to copy & paste the URL into text in this post.

namtrai
Newbie

Hi Melody,

 

It didn't work, after tried all of your recommendations.

- another browser: firefox, chrome, safari (normal mode, private mode) -> still reponse 404

- Check connection: of course my connections is good -_- . The thing is your apps reponse 404. seem its not my connection issue.

 

Thank you for take into account the issue with high priority.

I don't think it should take too much time for this security step. (log out all devices)

 

Best Regards,

 

p/s : I already changed my password.

Daisy
Spotify Legend
Status changed to: Need more info

Hello everyone,

 

We're gathering more info on this, so please reply to the thread with the following:

  • Operating System
  • Device model
  • Spotify version

Thank you, hopefully we'll get this updated soon! 🙂

Jose_M
Spotify Star
Spotify Star

Nice to see this was moved to Ongoing Issues. Hopefully the tech team can solve it as soon as possible 🙂 Have a nice day guys!

evilmtv
Newbie

@Daisy

Windows 10

Google Chrome/IE

1.0.89.313.g34a58dea (Windows Store version)

Don't think spotify version matters since its a website problem?

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